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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,215 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,215 reviews

January 24, 2024

Luis as always taking excellent care of us. even though my service was delayed he took care of me More

by tinaroger3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jan 30, 2024 -

Folsom Lake Ford responded

Tina, we sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

When I left the lumbar support switch on my seat was broken. It wasn’t broken when I turned the car in. Also, when the car was returned to me the dash was still not put in place. I had to remind them th More

by BENKARDOKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Folsom Lake Ford responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

I have had very good experiences at Folsom Lake Ford Service. The staff is great and always kept me up to date on the work progress for my Ford. More

by ROB.REIS1962
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Thanks for the feedback, Rob. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

The service on our 2016 Ford Expedition was exceptional. Luis really took care of my wife trouble shooting the problem (it was a faulty ignition coil) and completing the work and getting her back on the ro More

by JON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Lagarda
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Jan 30, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback, Jon. Our primary focus is to provide every customer with exceptional service, and I am extremely happy to hear that Luis was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

James Willis and James fuhs provided excellent service. Recommended for next service anytime . Excellent customer service More

by PARMG42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James willis
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Jan 30, 2024 -

Folsom Lake Ford responded

We cannot thank you enough for your wonderful review of Folsom Lake Ford and your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

Great service and communication. They got my car in right away. They did an amazing job More

by JAY_SNIDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We appreciate your business, Jay. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 24, 2024

James was great and the coffee was hot. Tour of the lot was fun and neat. More

by RICHARDMONTGOMERY773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review, Richard! We really appreciate this feedback and I'll be certain to share your compliments with James and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 23, 2024

They have been very helpful and very responsive to any concerns and needs and I love my new truck More

by MIKE.LINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
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Jan 29, 2024 -

Folsom Lake Ford responded

Mike, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 23, 2024

Well you front desk male sucks at the oil change area. Even though coming in for years and having no one in the bay for oil change at 3pm he said he couldn’t see me. He was hoping a customer showed up 15 More

by MATFERRON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female oil change counter
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Jan 29, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us your review, Mat. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

This is the second vehicle I have purchase through Folsom Lake Ford and it was a positive experience. Gayle Blackwell was great. More

by masingalem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle Blackwell
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Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review. I am very happy to hear that Gayle and our team could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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