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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,410 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,410 reviews

February 23, 2024

Special thank you to Jaye Ford for making my oil change easy and quick. Jaye demonstrated superior knowledge and professionalism during my entire contact with him. More

by ALZEMPIRE841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Great and easy coming in and getting my truck fixed. Bridget took the time to see my problem and even call over the tech before setting time expectations. 5 star service. More

by Jspoon44
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Jaye was great, extremely helpful and nice. He was able to get everything fixed on my truck for me quickly, even new tires. More

by SHARWOOD25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Legette Jaye Ford
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Feb 28, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Jaye was extremely helpful and nice to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Efficient knowledgeable and kept me informed about my truck. All work completed in a timely manner. Service writer was excellent More

by evngug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim ‘Z’
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful rating! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Jay Ford was not only very knowledgeable but also very responsive and professional. I appreciate him explaining the issues with my vehicle and care he showed for my issues. More

by AMSISTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

We had a great experience with Ford dealer. Very friendly and helpful. We would go back. More

by mbaseym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 23, 2024

Outstanding service from the Service Dept. with all service being done thoroughly explained. Vehicle pick up was quick and easy. More

by Magoomba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for writing about your visit with us, Magoomba! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

Great service center! Great people, great service, and a clean waiting environment. I will definitely be back. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

I was supposed to come back to get a part fixed - part needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one retur More

by kyle.stefano
Recommend Dealer
No
Employees Worked With
Skye Mascadri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback, Kyle. Here at Folsom Lake Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 22, 2024

Allways a pleasure. Cordially greeted by staff. Friendly interaction with service representative. Full understanding of needs via conversation. Make effort to know custo More

by CAMPBED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy (service Representative)
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Feb 28, 2024 -

Folsom Lake Ford responded

Your experience is exactly what we aim for! I am so happy to hear that we could provide you with a pleasurable experience. We hope to see you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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