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Folsom Lake Ford

Folsom, CA

4.8
3,201 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 3,201 reviews

June 25, 2024

Dave Laughlin was awesome. He communicated everything well, was personal and professional. He shows great interest in the customer. More

by E T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! We're thrilled to hear about your positive experience with Dave at Folsom Lake Ford. We appreciate your kind words about his communication skills, personal approach, and professionalism. We pride ourselves on providing excellent customer service and are delighted that Dave provided you with a great experience. We look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2024

Great place, easy deal. I recommend it. The internet deal was simple. The salesman was great. More

by NBSCHLAP3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Katz
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for recommending Folsom Lake Ford! We appreciate your positive feedback about the easy deal and great service from our team. We look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2024

Even though I was early to appt, Service agents came out several times to assure me I was in line for scheduled "Works" and a recall item. Dave came by soon after to take info and keys. Car was ready on t More

by RRUOZZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in Service Dept
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic 5-star review! We are thrilled to hear about your positive experience with Folsom Lake Ford. Your feedback and detailed insight are very much appreciated. We are delighted to see that our team provided you with excellent service from start to finish, ensuring your appointment and recall item were taken care of promptly. Remember, you are always welcome back at Folsom Lake Ford for any future automotive needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2024

Bridget is the best service advisor I have ever had! ! She makes sure everything is correct and in a very timely and precise manner. More

by RLLHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Karen
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience with Bridget, our exceptional service advisor! We appreciate your feedback and look forward to assisting you again in the future. Please feel free to share your experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2024

The mobile technician was prompt and efficient. I appreciated the ability to work without waiting at the dealership. More

by JILLDAHLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review, Jill! We're delighted to hear that our mobile technician provided prompt and efficient service for you. At Folsom Lake Ford, we strive to offer convenient and top-notch service to all our customers. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 25, 2024

Great customer service and work. Everyone did a great job taking care of my vehicle and me. More

by MARIOMELO16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for the positive review, Mario. We are thrilled to hear that you had a great experience with us at Folsom Lake Ford. We appreciate your kind words about our customer service and work. Please come back and see us again for any future vehicle needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2024

Salesman Connor was very pleasant to deal with follows up after sale and is customer orientated. Thank You. More

by CROCECASCIATO
Recommend Dealer
Yes
Employees Worked With
Connor from sales
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We appreciate your positive feedback about Connor. We are glad to hear that he provided excellent customer service and followed up with you after the sale. We look forward to assisting you again in the future. Thank you for sharing your experience with us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2024

This has been one of the best leasing experiences I have ever had. Scott Berry Jr. was helpful in finding the exact Explorer and the deal that I was looking for. I was impressed with the knowledge and effic More

by VANBOGARDUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leasing with Scott Berry Jr. and finance with Winston Hart
Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your leasing experience. We are delighted to hear that Scott and Winston provided exceptional service. Our team strives to prioritize the customer's best interests, and we are pleased that this was reflected in your experience. We appreciate your recommendation and look forward to assisting you, your friends, and family in the future. We aim to provide a pleasant buying experience for all serious customers. Thank you for the kind words! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2024

Jaye Ford was my service advisor and while the work was done well on my truck, he did not communicate well throughout the process. I had an incredibly hard time tracking him down. More

by KDDDERNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaye Ford
Jun 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. Here at Folsom Lake Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 23, 2024

Joe Romiez was an excellent salesperson and showed us many models in our price range. He was personable and knowledgeable about the vehicles and answered our questions thoroughly. what a good person! I w More

by SANDYHAMILTONHOAGLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Romiez in sales and Chad in Finance
Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! I'm delighted to hear that Joe provided you with excellent service and helped you find a vehicle that fit your needs. I truly appreciate your recommendation and look forward to assisting you or anyone you know in the future. See you next time at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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