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Folsom Lake Ford
Folsom, CA
2,337 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,337 reviews
Verified Customer
February 16, 2024
Excellence at every step, clear scope of work provided. Would highly recommend the service team. Would highly recommend the service team. More
by BURKETTJDP
February 16, 2024
Marvin was great, smart and confident. Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feat Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feature /benefits post the delivery and post possession of the vehicle to handle consumers issues, reteach and or explain items the buyer might have questions about. Having your best sales people doing such work is counter intuitive to making more sales and in many instances buyers are waiting while the best people to close the next deal are helping some one like me who had a few minor items I needed to resolve. Knowing I am taking away your best talent to do this is not good. When I ran retail sales teams we always had someone who everyone loved to talk to because they had the time to spend with them solving those little issues and did the follow-up to the client and the sales person. And I know from empirical data that by freeing up my sales team to pursue new clients was a great way to increase sales and reduce my acquisition costs before and after the sale. Food for thought. More
by MIKE.S.MATTIOLI
Employees Worked With
February 16, 2024
Easy to get an appointment and always greeted by name. Quality timely service! Great waiting area Professional advisors! Quality timely service! Great waiting area Professional advisors! More
by Xtboys
February 16, 2024
Timely and efficient work and great staff always keep you informed about the service being provided. informed about the service being provided. More
by JIM.CLIFTON
February 16, 2024
I had to come in earlier than my appointment time listed, the gentleman that helped me said he’d do his best to get me in and out as quick as possible and he kept his promise. Very nice customer service! the gentleman that helped me said he’d do his best to get me in and out as quick as possible and he kept his promise. Very nice customer service! More
by JRLACEY
Employees Worked With
February 16, 2024
James was very friendly and enthusiastic. The car wash and vacuuming really made my car shine. The car wash and vacuuming really made my car shine. More
by TARAHENSON55
Employees Worked With
February 16, 2024
I have bought 3 cars from this dealership. All of the purchases went well and were a good experience. All of the purchases went well and were a good experience. More
by SIERRAPOST
Employees Worked With
February 16, 2024
Understood what I needed, was helpful clarifying the process and then kept me updated over the next two days as the repairs were completed. process and then kept me updated over the next two days as the repairs were completed. More
by SPDMOTORBABE
Employees Worked With
Other Employees :
Also spoke to tech(s) I believe on phone and they were 5 star too (unk name)
February 16, 2024
James /with Quick Lane is the Best ! Service as promised ! Very nice interaction and with a sense of humor. Service as promised ! Very nice interaction and with a sense of humor. More
by SJ4550
