Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,214 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
Contact Dealership

12755 Folsom Blvd

Folsom, CA

95630

Directions

By Type

Showing 2,214 reviews

January 30, 2024

The staffs was welcoming and friendly the place was clean and the wait time was short. More

by S.WELDY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 30, 2024

Awesome job! In and out in less. Lacey Payton my service writer was very helpful and personal. She kept me informed about my vehicle. More

by MDEHART27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Folsom Lake Ford responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Folsom Lake Ford was able to provide you with an awesome experience! I really appreciate this feedback and will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 30, 2024

My service writer James was phenomenal. Listened to everything I needed and provided a great explanation of what services were suggested and why. James was diligent and very friendly. More

by lyla.whitford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review, Lyla! We really appreciate this feedback and I'll be certain to share your compliments with James. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Luis Legarda is the best! He is always there to take care of me and makes sure I don't get overcharged for anything. Can't say enough good things about Luis... More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with Luis. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Nick in service was very helpful with getting the service, getting it done quickly and communicating clearly . More

by STVGLFER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

They really care about their customers which is the best part and James Willis goes above and beyond to ensure it’s a great experience every time More

by 5STARGYRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Travis Cordero was wonderful to work with. He really took the time to answer the questions my wife and I had, which was greatly appreciated. More

by KGHENDRICKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Cordero
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! Travis is a valuable member of the team and I am so glad he was able to assist you and your wife. We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Tom and Jim are the absolute best! Phenomenal customer service and kept us up to date throughout the entire service. More

by ASHLEY.S.BRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Z.
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback about Jim and Tom, Ashley! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Pleasant, professional service advisors. Kept me up to date on the status of my vehicle. Overall, an excellent experience. More

by ROGER.FISHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
Report | Print
Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Roger! We work hard to make sure our guests have an excellent experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

My service advisor is not great at all. Customer service is not the greatest also. More

by ASHLEY JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Nares
Report | Print
Jan 31, 2024 -

Folsom Lake Ford responded

Ashley, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
201
202
203
...
222