Folsom Lake Ford

Very Professional and knowledgeable I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front cou I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front counter by the rental car counter explain everything clearly, this is why I continue to come to this location even though they are extremely busy and appointments are sometimes a few days out depending on what type of service is needed. More

Shane was great to work with! We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those fa We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those facts, the people we worked with upon our arrival were great. Extremely professional, courteous and friendly. Made us feel very comfortable. Helped us with what we wanted, never tried to shift us away from that or up-sell in any way. From our perspective, this is what made us want to come back. I'm excited about and look forward to the next vehicle purchase at Folsom Lake Ford! More

First class service Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. Even though I didn't have an appointment, you went out of your way to make sure I got my truck back when I needed it. More

Car buying made painless Theresa Emerson is an awesome person to buy a car from. She is easy to work with and she makes sure you are getting what you want. Theresa Emerson is an awesome person to buy a car from. She is easy to work with and she makes sure you are getting what you want. More

Awesome sales experience again! This is the third truck I’ve bought from Folsom Lake Ford in the past three years. I always work with Shawn Ransdell. This time I had to drive a long This is the third truck I’ve bought from Folsom Lake Ford in the past three years. I always work with Shawn Ransdell. This time I had to drive a long distance to complete transaction. We completed deal on phone. Once I arrived I test drove the truck (F350 Lariat 4x4) and the dealer filled up the 48 gallon tank. I was out with our new truck in about two hours. Great service, never disappointed! More

Great Service! Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mat Friendly, reliable service. Nice to actually see the same great service rep from our previous appt. Hey, they even washed my car & vacuum my floor mats this time! More

Customer Service Is Great Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if tr Luis Legarda got me in and out in no time considering how busy they were. Always gets me back on the road ASAP. I make my money with my truck so if trucks out of service I'm not making any money. Keith Belford Belford Construction Inc. More

Great experience When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service When I take my Ford Explorer in for service at Folsom Lake Ford, I know that I will be welcomed by friendly faces and that I will get the best service! "K" in service, is so awesome! Really everyone is terrific! I always use the shuttle service so I can go home or work, the gym, one time I had the driver drop me off at the movie theatre! The drivers are super friendly and call you to let you know they are on the way to pick you up. At Folsom Lake Ford, they respect your time too, trying to get you back in your car quickly and on your way! More

Ford is awesome Toni Pacheco is one of the best sales rep there. In combined with everyone else who work there they make Ford #1. We will def. Come back! Toni Pacheco is one of the best sales rep there. In combined with everyone else who work there they make Ford #1. We will def. Come back! More

Great customer service! Shane Stewart at the Folsom Lake Ford contacted my husband within minutes of getting on their website to look for a new car. Though we weren't quite r Shane Stewart at the Folsom Lake Ford contacted my husband within minutes of getting on their website to look for a new car. Though we weren't quite ready to pull the trigger at that point, we did request to work with Shane when we visited the Folsom Lake Ford in person. Both Shane and Rene Larsen were extremely helpful in making sure that we had all of our questions answered and that the car buying experience went as smoothly as possible. They were both great in following up on our new truck as it was getting aftermarket accessories put on before we brought it home. This was a very good experience overall! Thank you Shane and Rene!! More