Folsom Lake Ford

Worst Experience Purchasing a 2016 Ford F-250 Platinum TOOK DELIVERY OF A BRAND NEW 2016 FORD F-250 Platinum $68,000.00 TRUCK. TIRE PRESSURE MONITORING SYSTEM LIGHT ILLUMINATED AT DELIVERY. SALESMAN STA TOOK DELIVERY OF A BRAND NEW 2016 FORD F-250 Platinum $68,000.00 TRUCK. TIRE PRESSURE MONITORING SYSTEM LIGHT ILLUMINATED AT DELIVERY. SALESMAN STATED, "I JUST AIRED UP THE TIRES, LIGHT WILL GO OFF SHORTLY". LIGHT NEVER WENT OFF, ALL FOUR TIRES WERE THIRTY PERCENT BELOW MANUFACTURER SPECIFICATIONS" WE FOUND THIS OUT AFTER DRIVING HALFWAY ACROSS COUNTRY PULLING A HORSE TRAILER WITH HORSES IN IT. VERY LUCKY WE DDIDNT HAVE A BLOWOUT AND THAT NO ONE WAS HURT. LONG STORY SHORT, THE SALESMAN BLATANTLY LIED ABOUT THE TIRES AND PUT US AND THE HORSES AT TREMENDOUS RISK. THIS WAS EXTREMELY CARLESS AND NEGLIGENT. GAVE DRALER BAD FEEDBACK IN FORD MOTOR COMPANY POST SALE SURVEY. WAS HOUNDED BY DEALERSHIP MANAGER REPEATEDLY AND BEGGED TO CHANGE SURVEY WITH NO APOLOGY FOR HIS SALESMAN BLATANTLY LYING TO US. THIS COULD HAVE BEEN DEADLY, SOMEONE COULD HAVE BEEN KILLED. BROUGHT TRUCK IN YESTERDAY FOR SERVICE, TRANSMISSION SLIPPING, TRUCK HAS LESS THAN TEN THOUSAND MILES. TRUCK SAT IN DEALERSHIP FOR A DAY AND HALF AND. OTHING HAS BEEN DONE BECAUSE THERE "TRANSMISSION TECHNICIAN IS NOT IN" PER THE SERVICE MANAGER. MADE THE APPOINTMENT LONG IN ADVANCE AND DESCRIBED THE TRANSMISSION PROBLEM IN DETAIL YET THEY HAVE US BRING IT IN WHEN THE TRANSMISSION TECHNICIAN IS ON VACATION. THIS ENTIRE EXPERIENCE OF BUYING THE TRUCK AND GETTING SERVICE FROM FOLSOM LAKE FORD HAS BEEN BOMBASTIC. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!!!! HORRIBLE SERVICE AND LYING SALESMAN IT DOESN'T GET ANY WORSE THAN THIS FOLKS!!!!!!!! STAY AWAY!!!!!! More

Best service and great people!!! Steve Conner is one of the best in the industry. He is responsive and will find exactly what you need. Go see him for your next Ford/Kia you will no Steve Conner is one of the best in the industry. He is responsive and will find exactly what you need. Go see him for your next Ford/Kia you will not be dissapointed More

Good service, but no tricking co-signers anymore had a nice review typed up and google messed up and deleted it. Going to shorten it. Gary from sales did a good job. Took me for a test drive and had a nice review typed up and google messed up and deleted it. Going to shorten it. Gary from sales did a good job. Took me for a test drive and didn't give off that fake persona vibe most salesmen do. Good guy. Tim Voskull from Internet Sales was amazing. He would always let you know what he's doing for you, would be honest with you, and was overall very helpful. He showed me how to drive my new stick shift car. This is the ideal salesman; not clingy, but nice, informative, helpful, and relaxed. This guy needs some recognition because he's great. Mike, the one who handled my financing, was alright. He and Gary tried to trick me into signing as a co-signer, which I don't appreciate, and I had to get stern to let them put me on line 1, but they did it. He manually called the banks and got me the same rate my co-signer would have gotten if they were on line 1. So for people in California who don't know, the main signer (line 1) and co-signer (line 2) have the same responsibility when it comes to the loan. What dealers will do is say it doesn't matter where you sign. They will have the co-signer, who has the better credit, sign on line 1 so they easily get a low rate, and have the actual person buying the car sign on the co-signer line, or line 2. In the end, the person who was going to co-sign, but got tricked into signing on line 1 owns the car. DMV registration will say that. It will be THEIR loan, not the person who actually wants the car. DO NOT LET THEM TRICK YOU INTO THIS. They just want to get a good rate easily. Still far better than Future Ford of Roseville, where I got called a dick by an employee. More

Ford Explorer 2014 My husband and I can't say enough good things about our buying experience. Russell was such a helpful but not push salesman which was a breath of fres My husband and I can't say enough good things about our buying experience. Russell was such a helpful but not push salesman which was a breath of fresh air. The Explorer we drove away with is amazing. I would absolutely refer FLF an just ask for Russell and you will be happy! More

I had an amazing experience at future Lake Ford!!! I had an amazing experience thanks to Steve coner Andy the manager and Chris v. Who helped me find the perfect car that I was looking for in a very ni I had an amazing experience thanks to Steve coner Andy the manager and Chris v. Who helped me find the perfect car that I was looking for in a very nice and respectful way when my mom passed away and didn't judge me of my age unlike some of the other dealers i have been to . I first went to the Roseville location of future Ford and had not that great of an experience!. Definitely will only buy my cars from Chris and Steven at future folsom Lake Ford from now on! Hope this review is helpful to the buyers in the area! More

Grate service and friendly My wife and I came to folsom lake ford, we bought a beautiful car, we hard a grate deal. Jeffrey Gabriel thanks so much for taking so much time to exp My wife and I came to folsom lake ford, we bought a beautiful car, we hard a grate deal. Jeffrey Gabriel thanks so much for taking so much time to explain and advice on choice of car. Your service is impeccable. Folsom lake ford is a cool place to buy your dream car More

WOW - buying a car here was actually a pleasant experience Turned up quickly on one evening to take a side look at a CMAX as a comparison with a prius. No hassle , no pressure, just look at it and see what yo Turned up quickly on one evening to take a side look at a CMAX as a comparison with a prius. No hassle , no pressure, just look at it and see what you think. No hassle from the sales guys. Had a bad experience with a toyota senior sales person and so went back to Ford for a second look. Sales guy was really appreciative that I asked for him by name - very personable chap. Turned out to be a really positive experience. One of the things I liked the most is that we haggled over price before the ritual credit application. I hate it when they try to dupe you into filling all the credit forms before you discuss price. Seems like a cheap salesman tactic to make you feel obligated in an axiomatic sense. I am very pedantic over price points and they were very patient and forgiving even though it was already 9pm. Their patience in very much appreciated - not so for the Toyota guys. They seemed impatient and only wanted to get home after a quick and slap happy negotiation. Didn't appreciate much the ritual post sale deals to add warranty and maintenance but I guess that is par for the course. Couldn't see much sense in the warranty sales pitch it didn't seem to factor in much. Make sure the finance guy checks the warranty correctly and compares with their pitch for their own warranty. It doesn't seem to add up much given the 5 yr power train although the maintenance makes some sense. But overall a very positive low pressure sell environment. Sales guy was very helpful and also very personable. Definitely deserves Kudos (and probably his commission) for his overall comportment. One last note is that as we closed at 11pm I apologized for the inconvenience for the time and rather than remind me that it was late I was told that it doesn't matter - we are here for you!!! Maybe a cheap comment to make but the sentiment was certainly appreciated. much better than the attitude I had experienced from the Toyota sales people- who seemed arrogant and overly embroiled excellence and overall superiority of their vehicle. Kudos to these guys. A few holes in their sales knowledge would be is that 1 - there was a general fuzziness about maintenance schedules, could be better covered as it is important for consumers to know. 2 - at no point was the ford roadside service mentioned - seems like a hole in their pitch. I understand that it is 60K, 5 years and they should sell this a bit more as it is very competitive the the Toyota equivalent. Hope I don't have to use it.... apart from that not much negative to say about the Ford guys. Cheers More

We were very pleased with our experience with Steve Conner. He was very straightforward about our new C-Max and my husband and I were very please with his honesty. Thanks again for everything! We lov Conner. He was very straightforward about our new C-Max and my husband and I were very please with his honesty. Thanks again for everything! We love our hybrid! More

I was searching for a dependable car for my daughter thats away at college with Cameron's and professional help my daughter and I was able to find and purchase the perfect car for her a 2011 Kia Optim thats away at college with Cameron's and professional help my daughter and I was able to find and purchase the perfect car for her a 2011 Kia Optima its more than what we experted THANK YOU CAMERON!!!!! More

I had the chance to meet the General Manager Jon Peterson and he is a professional. At the same time Rene Larsen. The best think about the store is the fact that the team is low key and no pressure. This was and he is a professional. At the same time Rene Larsen. The best think about the store is the fact that the team is low key and no pressure. This was the first time that I had the chance to actually visit the dealership and meet the staff. The inventory was plenty. I am confident that if you were in a market for a new Ford and you asked for Rene Larsen, you would have a great experience. More