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Folsom Lake Ford

Folsom, CA

4.8
2,376 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,376 reviews

February 27, 2024

James Willis and team are the best. Excellent customer service every time. Much appreciated. Thanks, again! More

by shanecalkins12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
Mar 04, 2024 -

Folsom Lake Ford responded

Your great feedback truly made our day, Shane! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

They were ready for our appointment and check our tires for wear that another tire store said we should replace. Folsom Lake Ford said our tires were okay. They performed the service very quickly. More

by CEHANGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and we look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

They are good at explaining what needs to be done to the car. Professional. Will check back with you and let you know how the progress is going as the car is being serviced. More

by ELAINELEWIS37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Folsom Lake Ford responded

Your willingness to share your positive experience makes us so grateful for the community we have. Without your support, we could not do what we do, and it means the world to us that we have that support! We look forward to seeing you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

My recent experience in leasing a new car at Folsom Lake Ford was ALL good. All of my questions were answered and I was treated very well throughout the whole process. More

by T.MCKIMSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Grozdanic/Sales Consultant, Kentucky/Sales Manager. Both were excellent.
Mar 01, 2024 -

Folsom Lake Ford responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service we know you deserve. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

Excellent service from Jake Purther and Chad Sonora ! Pleasant experience & got the truck we wanted! More

by WGLEE13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Purther and Chad Svoboda
Mar 01, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a pleasant experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

Great people and process from start to finish, and, received the best deal in town! Would definitely shop here first in the future. Ben did an exceptional job. More

by CARLJSOTHERLAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
Mar 01, 2024 -

Folsom Lake Ford responded

Thank you for the feedback, Carl! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 26, 2024

Despite arriving at the wrong date and time for my service appointment, the Quick Lane service department was able to provide the requested service that day. While not scheduled, the Service Departme More

by ANDERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis, 5 stars
Mar 01, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 25, 2024

A painless, no-pressure experience! We would recommend Folsom Ford to those looking to buy a Ford. Scott was great! More

by coycatz
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Berry Jr, Gayle Blackwell
Feb 28, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a painless and no-pressure experience. I will share your comments with our team and look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 25, 2024

Tommy was great. He explained the process and it could take a few hours. I was waiting for my ride; Tommy comes in and said the Truck is ready. He also helped me with More

by MOOREDTM33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 25, 2024

This was an easy and smooth transaction. Had a car in mind and they didnt try to talk me into something else or upsell me. As enjoyable as car shopping could be More

by MICHAEL.KRAVICH
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Q
Feb 28, 2024 -

Folsom Lake Ford responded

Michael, thank you for your kind words, and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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