Folsom Lake Ford

Leased a car for my son Very helpful and friendly staff, not pushy at all. Quick process even though it was a holiday weekend and they were very busy. Overall great experie Very helpful and friendly staff, not pushy at all. Quick process even though it was a holiday weekend and they were very busy. Overall great experience. More

No appointment needed I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. I dropped off my car at 9am for its 10k and a recall service and it was was completed a few hours early without an appointment. More

Stay away from Folsom Lake Ford From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is From my short experience owning a 2016 Ford Transit Fords are not manufactured well. Their “bumper to bumper” warranty is not as advertised as Ford is in to the business of denying claims for no good reason. I have brought my vehicle to Folsom Lake Ford multiple times for warranty work and have had a problem every time. I had to push back the first time I brought it in when they said that Fords make a noise when backing up and there isn’t anything out of the ordinary. So when you hear a braking squealing noise as a ford vehicle backs up know that it’s approved by Ford to sound that way. The next problem was a shroud that came lose on my rear view mirror. I brought my van in describing the problem and they had the van for an entire day and called me back to once again say they were going to do nothing to fix the issue and that Ford claims had denied the replacement due to an “outside source” causing the issue. Now they couldn’t tell me what force caused the issue or why but they did let me know that they were not interested in honoring their bumper to bumper warranty. But it doesn’t stop here, after getting my van home from a wasted day at Folsom Lake Ford service I noticed a fresh new chip in the paint on the hood. The same type of chip that would be seen if a hood was hit by a tool while being worked on. I know this much, and outside source did cause the chip and I have proof of repairing all chips before I brought it in for service. But just like Ford can’t prove that the broken shroud was outside of mechanical failure I can’t prove that the chip happened at Folsom Lake Ford. After sharing my experience with Jon Peterson via email after leaving my first review he basically told me to bring my Van elsewhere and that my service problems weren’t his fault as I didn’t purchase the vehicle from him. So who knows, maybe the level of service goes up for customers that purchase th vehicle from Jon but one thing is for certain, that shouldn’t be the case regardless. Save yourself the hassle and find a respectable dealer to work with. More

FANTASTIC The Sales Staff were all helpful, even the ones not on my deal. I will be returning for every vehicle I need in the future. The Sales Staff were all helpful, even the ones not on my deal. I will be returning for every vehicle I need in the future. More

Folsom Lake Ford's Excellent Service I was greeted right away by a service person. The sign-in process was short and he explained everything that would happen and how long it would take. I was greeted right away by a service person. The sign-in process was short and he explained everything that would happen and how long it would take. He showed me where to pick up the shuttle. More

New truck Great experience. I would recommend the internet sales team to anyone looking to buy a vehicle. Shawn’s attention to what I wanted and a non stressful Great experience. I would recommend the internet sales team to anyone looking to buy a vehicle. Shawn’s attention to what I wanted and a non stressful manor was great. More

Excellent customer service!! George German provided excellent customer service throughout the entire transaction. He was very responsive and informative. I was very impressed!! I George German provided excellent customer service throughout the entire transaction. He was very responsive and informative. I was very impressed!! I wish that everyone could have as great of an experience as I had. More

Kwaku pushed my car through to get me going When I brought my C-Max in for its scheduled oil change, I was surprised to learn how long it might take. Kwaku got it done in much less time and I w When I brought my C-Max in for its scheduled oil change, I was surprised to learn how long it might take. Kwaku got it done in much less time and I was back on the road. Thank you! More

Buy a car from Tony! If you need a car, go see Tony Pacheco. Best salespeople I’ve had hands down. I’ve purchased multiple cars from him the & the experience/ customer ser If you need a car, go see Tony Pacheco. Best salespeople I’ve had hands down. I’ve purchased multiple cars from him the & the experience/ customer service has always been world class. He will get you a great deal & take care of you before & after the sale. I refer him to all my family & friends that need a car PERIOD. More

Great Service with a Smile Friendly, courteous and efficient. Expectation was set at 1 hour 30 minutes. Work was done in 1 hour...:-) I won't take my Mustang GT anywhere else. Friendly, courteous and efficient. Expectation was set at 1 hour 30 minutes. Work was done in 1 hour...:-) I won't take my Mustang GT anywhere else. More