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Folsom Lake Ford
Folsom, CA
2,384 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,384 reviews
March 01, 2024
Terrible experience with the Service Dept. I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. T I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. The price quoted for the repair was around $800 . Then it was shipped to an auto body subcontractor. My Service Advisor would not return my calls to let me know about the status of my car. I got better updates from the body shop. The part they received from Ford was in pieces. After almost 3 weeks of waiting for my car, I got the final bill of $1126. The Folsom Lake Ford Service Dept was totally useless. I will be contacting the Ford Motors Regional Service Representative to recommend they look into the poor service Folsom Lake Ford is providing to their Ford customers. More
by JUNEAU9803
Verified CustomerEmployees Worked With
David Laughlin
March 01, 2024
HORRIBLE. I WILL NEVER GO BACK. SERVICE ADVISORS ARE GREAT HOWEVER THE TECHNICIANS ARE WORTHLESS. THEY ARE NOT TRUE MECHANICS. THEY BROKE OUR VEHICLE. THEY I WILL NEVER GO BACK. SERVICE ADVISORS ARE GREAT HOWEVER THE TECHNICIANS ARE WORTHLESS. THEY ARE NOT TRUE MECHANICS. THEY BROKE OUR VEHICLE. THEY HAD OUR VEHICLE FOR ABOUT A MONTH THE FIRST TIME AND WE GOT IT BACK JUST TO TAKE IT BACK. THE TECHNICIANS ADMITTED HIS MISTAKE. WE GIT IT BACK 5 WEEKS LATER JUST TO HAVE IT TOWED IN. TECHNICIANS INCORRECTLY INSTALLED A PART. 4 WEEKS LATER WE GOT IT BACK JUST TO HAVE MORE PROBLEMS. I WILL NEVER PURCHASE ANOTHER FORD HERE OR HAVE IT SERVICED THERE. WORTHLESS DEALERSHIP. More
by CLIFFORDPAUL1969
Employees Worked With
Service advisors are awesome
March 01, 2024
Jaye was very helpful and knowledgeable- much appreciated his involvement on my issue. He is an asset. his involvement on my issue. He is an asset. More
by BCT1012
Employees Worked With
March 01, 2024
Easy to work with. Vehicle was done same day. Cheaper than some dealers I've been to Vehicle was done same day. Cheaper than some dealers I've been to More
by KRISSY10US2000
Employees Worked With
March 01, 2024
Great service, friendly people and environment. Speedy in and out. And I appreciate the timely reminders in the days leading up to my appointment. Speedy in and out. And I appreciate the timely reminders in the days leading up to my appointment. More
by CRAZY304EVER
Employees Worked With
March 01, 2024
My service was completed a lot sooner than they initially said it would. The customer waiting lounge is very nice and the employees are helpful and friendly. The service advisors are great. said it would. The customer waiting lounge is very nice and the employees are helpful and friendly. The service advisors are great. More
by ROGER.FISHER1
Employees Worked With
March 01, 2024
Friendly and professional all the way through. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. More
by BETHEINA.FERNANDEZ
Employees Worked With
February 29, 2024
0/10 would not recommend, they will make you promises to fix your vehicle they can’t/don’t keep. I will go out of my way to never go back here. fix your vehicle they can’t/don’t keep. I will go out of my way to never go back here. More
by DAWN
Employees Worked With
Scott Berry Sr.
February 29, 2024
Wonderful service! James at the service desk was incredible! Service was awesome & timely, my Ranger was nice & clean when finished. James at the service desk was incredible! Service was awesome & timely, my Ranger was nice & clean when finished. More
by NANCYKOLL
Employees Worked With
James Willis
