Folsom Lake Ford

Excellent Customer Service Bridgette, my service advisor always goes out of her way to make sure that I am aware of everything that is going on related to my vehicle. All was ta Bridgette, my service advisor always goes out of her way to make sure that I am aware of everything that is going on related to my vehicle. All was taken care of timely and efficiently .... More

Great customer service & repeat customer 5 stars for great customer service, above Kelly Blue Book offer on my trade in, and great stress free buying experience. Repeat buyer. Earlier in th 5 stars for great customer service, above Kelly Blue Book offer on my trade in, and great stress free buying experience. Repeat buyer. Earlier in the year my son was looking to replace his 2005 Honda Civic. We reached out to Gary Katz and after exchanging a few emails back and forth he made a great offer on a 2018 Focus which my son purchased. Great buying experience with little to no issues on price. In fact while we worked with a couple other dealers Folsom Lake Ford came in under the rest, without us having to ask, by another $250! October 13th I decided to reach out to Gary again after looking at a couple Explorers on the lot they had. More emails, two offers, I called him and arrived to view and test drive one he showed. After the drive we spoke about possible trade ins, I selected my 2015 Mustang GT/PP, and they made an offer. More than I expected, better than Kelly Blue Book, and we filled out the paper work while the dealer worked out the final numbers based on a few requirements I had. They came back 20 or so minutes later with three separate offers and explained how they came about them, what they could and couldn't do, why they couldn't do it, and finally let me look it over. Again, no pressure. I asked for one change, they came back again with what they could and couldn't do, I accepted, we shook hands, and that was it. All in all I was in and out in a couple hours mostly due to my trade in and waiting my turn in finance. I honestly had a great buying experience both times. If you are shopping around for a new Ford it doesn't hurt to give them a call or exchanging a few emails. More

Fraud and unfair and deceptive I don’t even know where to start this dealership if I could give them negative stars I would. Fraud and unfair and deceptive trade practices. Making a I don’t even know where to start this dealership if I could give them negative stars I would. Fraud and unfair and deceptive trade practices. Making a false statement to induce you to buy the vehicle. I arrived at the dealership 5 months ago to purchase a new Ford F150 trading in my Escape. Excited we had gotten a new to us 2008 travel trailer weighing 8,500 lbs so I knew I wanted an F150 to tow it. I was greeted by a new salesman Wes I explained to him what we needed and how much we would be towing and at some point would be upgrading to a trailer we had found weighing 11,000 lbs. So off we went to check out trucks in their lot and arrived at a truck as we were reassured would tow and had the max tow package at 12,700. Perfect just what we needed we thought and signed away. So turns out Wes was new we were his first sale and probably only sale he had at the dealership. Wes had no clue and now my guess is no training on Ford products or had a clue what tow capacity even was. Now 5 months in we go camping and notice the truck is having issues while pulling the trailer. Turns out the truck we were sold tow capacity is 7,700 if your lucky. We are in complete shock as we stand in the dealership being told this. So now we are being told basically they can’t do anything for us and we are stuck with a useless truck and a travel trailer we will not be able to ever use. More

Loyal customer Luis Legarda is very helpful. Personalizes service the way it should be. Past experiences at this facility were not pleasant, but now after dealing wi Luis Legarda is very helpful. Personalizes service the way it should be. Past experiences at this facility were not pleasant, but now after dealing with Luis, I won't go anywhere else for service. I can call him directly to schedule service or to ask any questions. More

Excellent. Oil change finished in less than one hour Thank you for the excellent service. I really appreciate having my oil change completed in less than one hour. Johnny was extremely courteous and hel Thank you for the excellent service. I really appreciate having my oil change completed in less than one hour. Johnny was extremely courteous and helpful. More

Long time Folsom Lake Ford Customer I've been a customer of Folsom Lake Ford for years. I've always appreciated the low-pressure sales team, as well as the excellent support from the se I've been a customer of Folsom Lake Ford for years. I've always appreciated the low-pressure sales team, as well as the excellent support from the service department. More

Excellent service Service was great from the time I called for an appointment for two recalls on my car. Bridgett was awesome and shuttle service was a great experience Service was great from the time I called for an appointment for two recalls on my car. Bridgett was awesome and shuttle service was a great experience. More

Great all round dealership - A Unicorn these days! Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars f Folsom Lake Ford stand out as a rare example of a dealership that is PLEASANT to deal with! Yes i said pleasant!!! I have leased far too many cars from 3 German, 2 Japanese, and the 3 large US brands. I have never previously experienced a dealership where absolutely everyone; Sales, Front Desk, and all of Service have been a pleasure to work with. In particular Bill Bergaus (Service Manager) could not have been more helpful. I felt strongly about wanting FLF to conduct the first service on my 2017 Explorer Sport despite having relocated to Nevada. I contacted BIll knowing i had an appointment coming up in the area. Bill was more than happy to provide book my car in at short notice, provide a loaner, and do a great job servicing and cleaning my Explorer. Everyone involved on the day was outstandingly polite and helpful. Yes, i am the customer that came back from Nevada for a service because i trust and appreciate Folsom Lake Ford that much! Thanks you. NOTE: dealership experiences like this are immeasurable in value: communicated reputation, Brand reputation, and increased probability of a repeat customer. More

Very Professional and knowledgeable I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front cou I always receive excellent customer service when I come in for my maintenance appointments and when I pick up the service technicians at the front counter by the rental car counter explain everything clearly, this is why I continue to come to this location even though they are extremely busy and appointments are sometimes a few days out depending on what type of service is needed. More

Shane was great to work with! We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those fa We made initial contact via email, then in person in th store. We knew what we wanted to look at before we got there, so we were ready. Given those facts, the people we worked with upon our arrival were great. Extremely professional, courteous and friendly. Made us feel very comfortable. Helped us with what we wanted, never tried to shift us away from that or up-sell in any way. From our perspective, this is what made us want to come back. I'm excited about and look forward to the next vehicle purchase at Folsom Lake Ford! More