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Folsom Lake Ford

Folsom, CA

4.8
2,389 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,389 reviews

March 12, 2024

Sales and Finance folks at Folsom Lake Ford are great! I always get courteous, efficient and professional results from Gary, Winston, and the rest of the team. Thank you so much for all the smiles from my More

by Hmm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Katz, Winston Hart
Mar 18, 2024 -

Folsom Lake Ford responded

I appreciate you taking the time to leave Folsom Lake Ford this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Excellent service, made an appointment, arrived and was taken care of right away. Services were completed in an hour. More

by TBOTTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
Mar 18, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

MATT FURIANI MADE THE PROCESS EASY. HE HELPED US UNDERSTAND THE DIFFERENCES BETWEEN THE DIFFERENT F150 MODELS AND TRIM. HE CLEARLY KNEW THE FEATURES OF THE DIFFERENT MODELS WE LOOKED More

by DEBJROONEY0120
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MATT FURIANI
Mar 18, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback, Deb! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience with Matt. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Overall the experience was great. Sergio Foti was excellent to deal with. We worked out the deal before we showed up. He had the truck out and ready for us to look at and take for More

by jsandgren10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti for Sales and Winston for Finance.
Mar 18, 2024 -

Folsom Lake Ford responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Mar 20, 2024 -

jsandgren10 responded

Folsom Lake Ford reached out and went the extra mile to clear things up and ensure we were 100% satisfied in the end. The personal phone calls showed they care about their customers being satisfied. Updated to all 5 stars, thanks again to Sergio, Chris and Winston!!

March 12, 2024

They did a great job on the recall and for my check engine light issue but I shouldn't of been charged twice for labor of 210.00 that's ridiculous and it was only 1 hours of work More

by MATT4319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Laughlin and Jim
Mar 15, 2024 -

Folsom Lake Ford responded

Thank you for your feedback about your service experience, Matt. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Folsom Lake Ford dealership is very good I highly recommend you go to their and buy the car and Kevin is a good guy he is very helpful man and also manager to More

by IQBAL_AMEEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin and Mangar
Mar 18, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Kevin could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Found the vehicle we had been seeking. Appreciate the teamwork of the staff. Thank you! More

by PHARM_ROSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike D'Incecco
Mar 18, 2024 -

Folsom Lake Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Not much to review was quick and easy for an oil change. My car does smell like it is burning oil though now. Maybe some spilled on the motor. More

by CRAIG.DIGHERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Folsom Lake Ford responded

I am disappointed about your less than stellar experience during your recent visit with us, Craig. Your feedback will be reviewed with my team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Easy check in, Courteous, professional service, fair price, reasonable wait time, free coffee and cookies. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Robert! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 11, 2024

Conner Shaw was a great salesman, went above and beyond. I will be recommending him to friends and family looking to purchase a new vehicle. Conner knows his stuff, and if he didn’t know, he would gather th More

by johnbreazeal1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Shaw
Mar 15, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating, John! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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