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Folsom Lake Ford
Folsom, CA
2,205 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,205 reviews
February 22, 2024
Great service center! Great people, great service, and a clean waiting environment. I will definitely be back. Great people, great service, and a clean waiting environment. I will definitely be back. More
by j
Verified CustomerEmployees Worked With
February 22, 2024
I was supposed to come back to get a part fixed - part needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one retur needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one returns my calls, and I am tired of trying to follow up. Then I got an email that service was complete even though they told me a part was needed to be ordered. And the day I came to pick up the car, someone was super rude to me and gave me one word answers to questions. Pretty disappointed; my family has had 4 cars in a row with Folsom Ford and this is probably the last one. I don't know who I worked with so I can't answer the star questions below and giving them 4s because I don't want anyone to get in trouble More
by kyle.stefano
February 21, 2024
I dropped off the car and James was great at communicating the status of the repair. Picked up the car and all was good. I would recommend James and this dealership for service. communicating the status of the repair. Picked up the car and all was good. I would recommend James and this dealership for service. More
by kmminami
Employees Worked With
February 21, 2024
Early bird drop off, for a 10:30 appt next day; Jim called first thing next morning to verify and further discuss the issues I had written on the form. He also noticed on record a couple of important m called first thing next morning to verify and further discuss the issues I had written on the form. He also noticed on record a couple of important maintenance services not performed in 7 years on my vehicle and softly recommended it should be done sometime soon. I drive vehicle home that afternoon confident that all issues were expertly addressed. My car runs GREAT! More
by GOTPOI
Employees Worked With
Jim Z.
February 21, 2024
Amazing. I brought my truck in on a Saturday because my screen showed a message about my battery,no appointment. The employee told me possibly 3-4 hours to ch I brought my truck in on a Saturday because my screen showed a message about my battery,no appointment. The employee told me possibly 3-4 hours to check it out. 56 minutes later,it was done,PLUS an oil change. Outstanding service. More
by SPESUT3
Employees Worked With
James Willis at the service desk.
February 21, 2024
Thank you James for all your help and experience. I appreciate your honesty in my Ford Ranger. I appreciate your honesty in my Ford Ranger. More
by CANUL2010
Employees Worked With
February 21, 2024
Great and friendly service - my car was done on schedule. Appreciate the waiting area to work. Appreciate the waiting area to work. More
by PIADELROSARIO
Employees Worked With
February 21, 2024
Great service! It was great that they came to my house to do the service!!!! It was great that they came to my house to do the service!!!! More
by PORTNERLT
