Folsom Lake Ford

Sergio and the team went out of their way to solve a dozen little issues that arose during my purchase, including coming in on days off and holding a very popular vehicle for me overnight. dozen little issues that arose during my purchase, including coming in on days off and holding a very popular vehicle for me overnight. More

Very friendly and professional. Travis was very helpful and willing to do what it took to get the sale. Travis was very helpful and willing to do what it took to get the sale. More

We had a great experience with Nazar! He responded timely to my online emails and we met him last night to purchase a new Mustang Mach E. The transition with my trade was smooth and Nazar He responded timely to my online emails and we met him last night to purchase a new Mustang Mach E. The transition with my trade was smooth and Nazar was great! He even took the extra time to help me get set up with Ford pass app and the basics of our new car! Thank you Folsom Lake Ford!! More

I put off recall repair several years finally decided to come in and selected Folsom dealer. I picked a time on first available appt day, a Saturday Arrived about 7 minutes late because took wroing exit off come in and selected Folsom dealer. I picked a time on first available appt day, a Saturday Arrived about 7 minutes late because took wroing exit off highway and got disoriented traversing the auto mall maze, the dealer bounderies are closed off. Upon arrival went into what appeared to be the service office to check in but this was the quick service dept, wrong place. An employee told me to get in middle lane and wait for greeter. Spent next 20 minutes standing around, walking around service area standing next to truck, finally I sit inside vehicle and finally someone stops to ask purpose of visit. I am told someone will be with me shortly and puts a numbered placard on windshield. I decied to stay put in vehicle until another 15 minutes later the service employee from one of the booths talks to me about why I'm there then sends me to wait area. Apparently having appt means little and the personal information entered on the online appt app doesn't transfer to the service agents. I had to provide the same info and then sign the repair form. Three hours later I'm told bad news, they don't have one of the needed parts and have to order I will be called on or about Tuesday to return for expedited attention. On Friday I called the dealer for status, the phone agent was nearly impossible to understand due to static on their end but they managed to find out the parts delivery truck had just unloded my part (miraculous) and I needed to come in before 1:30 pm to have it installed that day or wait until following day, again a Saturday which I chose. This time I got checked in right away, didn't have to do any paper work but it still took about 3 hours to complete the work. I had to check out with cashier and still they don't have my personal informations so I have to write it in what appears to be an old style NCR paper form... I have to check it was 2024 not 1984 and I was having a bad dream. Yes I went out to look at new trucks, specifically I wanted to see an EV F-150 lightning, my next desired purchase, but alas they didn't have any. Must be due to production scaled back last year due to high cost and low demand. I need additional cosmetic items reapaired on this vehicle to get ready for selling or trade-in but I'm leaning towards finding a reasonably reliable independent shop. More

James is the best. He was super helpful and the reason I will return next time. Go Kings. He was super helpful and the reason I will return next time. Go Kings. More

Jonathan lot porter / driver was great he had the best customer service and we really were grateful he dropped us off and picked us up in a timely manner. the service was great all the way around. customer service and we really were grateful he dropped us off and picked us up in a timely manner. the service was great all the way around. More

any questions, theyre always there to help. never had an issue with folsom lake ford. never had an issue with folsom lake ford. More

Professional and I felt valued and my vehicle was treated as a one of a kind as a one of a kind More

We mainly worked with Travis Cordero. Travis was great, very courteous and straightforward with our negotiations. He called and also sent us a short video of the vehicle which helped us c Travis was great, very courteous and straightforward with our negotiations. He called and also sent us a short video of the vehicle which helped us confirmed it was the vehicle we wanted. He was able to hold the vehicle with a downpayment which was very important since we were about 100 miles away. He showed us how the vehicle worked, answered all our questions and told us to call or even face time if we had questions. He also promised to check up with us in a few weeks to see how things were going. The best part of the experience is that we were never pressured to buy something we did not want. I give Travis 5 stars! More

Always have been good and reliable, thanks to James Willis who has always be very helpful! Willis who has always be very helpful! More