Flow Volkswagen of Asheville

Jenny, I really enjoyed working with you. This was actually the best sales experience that I have ever had from our first conversation, the follow-up, great customer service at the dealership. And, th actually the best sales experience that I have ever had from our first conversation, the follow-up, great customer service at the dealership. And, that was the fastest that I ever been processed through the business management office too! Please thank everyone at the dealership for me. Thank you once again for helping me to find my dream car! More

The purchase process on my wife's new Tiguan could not have been more pleasant. Song had everything in order, all paperwork already printed and ready. The vehicle was spotless, and we have been loving our have been more pleasant. Song had everything in order, all paperwork already printed and ready. The vehicle was spotless, and we have been loving our newest addition to our VW family. A big Thank you to everyone at VW Asheville for making buying and servicing such a pleasant experience! More

I bought a car two weeks ago from here, and London Richardson helped me with the process. He is a awesome guy to work with. The whole experience was very smooth. Everything was done with no hold ups, Richardson helped me with the process. He is a awesome guy to work with. The whole experience was very smooth. Everything was done with no hold ups, and he really made a effort to help out in any way he could. I highly recommend this dealership and the people that work here. But, definitely ask for London because he really makes the car buying process easy and takes the time to make sure you feel comfortable with what you're looking for. More

Process was seamless, even from out of state. I got a great truck for a great price, and I am very satisfied. Thanks for your work. great truck for a great price, and I am very satisfied. Thanks for your work. More

My husband and I stopped in to look at a Volkswagen and found one we really liked, our salesman was Benjamin Dockery. He was very helpful answering all our questions. Even though we didn't but the car that found one we really liked, our salesman was Benjamin Dockery. He was very helpful answering all our questions. Even though we didn't but the car that night we would highly recommend Benjamin and the dealership. More

Went home without having work done Went in for an oil change, tire rotation, DSG trans service, and 23Y8 Phase 2 Dieselgate service. Vehicle was not taken in when I was told it would be Went in for an oil change, tire rotation, DSG trans service, and 23Y8 Phase 2 Dieselgate service. Vehicle was not taken in when I was told it would be, causing me to be late for other commitments I had made. Price quoted for work was outrageous (found it well over half as cheap at another dealership in the area). Couldn't get the loaner promised me because I didn't have an insurance card despite having a valid policy number on my registration card. This is my first VW automobile and my first VW service experience. Like the car, will never go back to VW of Asheville... More

Rud uncaring people I have been dealing with this dealership for approximately 6 months and find the overall team to be rude and uncaring. They like to patronize people a I have been dealing with this dealership for approximately 6 months and find the overall team to be rude and uncaring. They like to patronize people and give a false sense of presence thinking that is what you want, but not really what you are actually looking for in buying a car. I would seek out other dealerships outside the area of Asheville and drive to Johnson City where they are more friendly and spend time with the customer. More

Fuse box diagram I read my owners manuel and it states to contact your local vw dealership to get a fuse box diagram. For some reason the under hood fuse box doesn't s I read my owners manuel and it states to contact your local vw dealership to get a fuse box diagram. For some reason the under hood fuse box doesn't show what fuse is for which function. I called and they said they dont have one and i would have to bring my car in for a technician to look at it. And we all knows what that means. A service charge!!!!!!! Im just trying to replace a fuse but dont know which one i need to replace since theres no diagram anywhere. I would never trust a dealership who acts this way. Even though i told them the owner manuel states to contact them to get one!!!! More

The licks just keep coming My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon My wife and I had been researching a specific vehicle for some time. We found one at this dealership and made an effort to get there in the afternoon one Monday. We live about 90 minutes away and we both work, so it was around 6 when we arrived. The test drive went fine and I was happy with the car. After the typical haggling, we settled on a fair price and began the process. The "finance guy" was basically a new hire and was very unprofessional and very slow. The first problem was that he ran the wrong credit (mine, instead of my wife's) - which resulted in a hard hit to my credit (despite NOT signing any authorization). The next strike was that because this guy was clueless, he kept yelling across the dealership to our salesman to come help him. The process took literally three hours. The dealership was all but deserted aside from us. We eventually made it out after the business manager had to take over - which he then proceeded to continue to try and upsell us at nearly 9:30 at night. All seemed ok after that... until a few days later a letter showed up in the mail from the bank denying the funding. The finance guy had originally put in a value some $10,000 over selling price in the loan which kicked a rejection the first time (hence some of the stupid long delay). Next up, we get a call three weeks later from the dealership that they screwed up the title paperwork and they need us to fill out new forms. This means that with less than a week left on the temporary tag, we found out the title/tag process had not even begun yet. This failure was blamed on another new hire. London Richardson was a fantastic salesman. The other two guys were some of the most unprofessional people I've probably ever dealt with. When we called (prior to the title mess) to complain, Nate Nunn apologized profusely and even promised to mail us some complementary tickets to the Biltmore - that was a couple weeks ago now and still no sign of those. My take - stay away from these guys. The team there has some diamonds and they have some junk. Our experience was 90% junk with London being the only bright spot. Maybe we just had a perfect storm, but it just keeps rolling on us. We're not even mad anymore, we're just embarrassed for these guys. More

Excellent service This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate wh This was the best car buying experience I’ve had. The salesman, London, listened to me and negotiated a fair deal for me. I felt he was my advocate when dealing with the financial staff. He also explained not only the car’s features but also the limitations to those features. Information that could possibly save my life. I appreciate the respectful, honest approach at VW of Asheville. They have a solid product and let the vehicles sell themselves without the pressure. More