Flow Volkswagen of Asheville

I was treated good and fairly. I leased my VW Passat 2.5 SE in 2013 and bought it off lease this October. My salesman for both transactions was Don Oakes. I found Don to be honest a I leased my VW Passat 2.5 SE in 2013 and bought it off lease this October. My salesman for both transactions was Don Oakes. I found Don to be honest and straight forward in both transactions. For the sale off the lease I dealt with James Lordman. I found James to be honest and easy to work with. I recommend both of these gentlemen highly. More

Amazing experience Raymond David James Nate and the GM Scott are truly amazing I worked in auto sales for 5 years and can say 100% this was the easiest car buying exper Raymond David James Nate and the GM Scott are truly amazing I worked in auto sales for 5 years and can say 100% this was the easiest car buying experience I have ever had they take care of you treat you just like family will NOT buy anywere eles thanks so much guy's! Will be back for sure and would tell anyone looking to buy a car to come see them. More

Get it in writing! Both buying the car and service under warranty I have run into issues with honesty. I was told buying the car that I had to sign a promise to buy BEFO Both buying the car and service under warranty I have run into issues with honesty. I was told buying the car that I had to sign a promise to buy BEFORE I could run my credit to find out about financing. They said that they would tear it up if I decided not to buy. Why would it be necessary? I of course declined since I could not sign a promise to buy if I was not promising to buy. They tried to convince me they couldn't move forward with financing a few times so I started to leave. Then it miraculously was no longer a requirement. The car came with one key and they gave me an IOU for the second key however they said that my 2014 Jetta did not come with a valet key. Now, I have learned that was not true but what can I do about it? I asked them to change the alarm to not beep every time the car locked or unlocked and they said that they could take care of that for free when I brought it in to make the second key. After it was completed they apologized and said they were giving me a discount, charging me $67 for the programming (I watched them, it took 3 minutes) . When I said that they had offered it free and even if it wasn't free, the time to mention this was before it was completed. They just asked if I had it in writing! I just called about a warranty issue (my iphone connector never worked right and now does not work at all) and they kindly offered to take care of it. Since I've had so much fun with them before I asked nicely if there was any possibility of this costing me money. They said that their diagnostic fee was $59 and if there was found to be any "outside influence" they would charge me the diagnostic fee and NOT fix it or I could pay for the part and the labor. So I asked if I could perhaps get a NC inspection included in the Diagnostic fee but they said that they would have to charge for that seperately since it goes to NC. That doesn't seem reasonable to me so I called Greenville VW. Of course, they said they would take care of it. If there was gum or water in it naturally it wouldn't be free but I could pay $60 for the new cord installed or just do without for nothing. So my options are $59 for nothing in Asheville or $0 for nothing or $60 for a solution in Greenville. What scares me though, is that if I had just brought it in without asking so many questions I would have been paying $59 for nothing without any warning and with how things have gone in the past.... I am sorry to make a bad review, especially since everyone who works there is very pleasant to talk to but I feel that their business practices are concerning and I would like to help others. I felt pressured by the Sales Manager into giving them a good review to VW when I purchased and I have regretted it. Greenville, SC is much nicer to deal with. Especially if you need any service done it is worth the trip. If you must go to Harmony, get everything clearly in writing every time. More

Disharmony Motors I would not recommend this dealership to anyone. I consider them dishonest. Unfortunately, we purchased a car from them. I plan to never do busines I would not recommend this dealership to anyone. I consider them dishonest. Unfortunately, we purchased a car from them. I plan to never do business with them again. More

"Wasting My Time" I visited this dealership in June 2014, and i was in the market for a new Audi. I had previously looked at the A3, and the A4. My mind was practically I visited this dealership in June 2014, and i was in the market for a new Audi. I had previously looked at the A3, and the A4. My mind was practically made up when my eyes saw the Audi TTS. I loved everything about this car. Although the dealership was nice with helping me with my previous interests in models, they were not too keen on helping me with this model. The dealership never had an TT/TTS/TTRS models even in stock or at the dealership. When they finally got something close, they got in a 2010 Used TTS. This TTS had about 39,000 miles on it and was priced at $36,999 which is actually a price markup from what it originally was. I saw this car a month previous at Skyland Mazda/Mercedes, etc. It was the exact same car, but was only $32,000, a much better deal. I was actually planning on buying this car the exact day i came. When i was outside looking at the vehicle on the lot, my usual salesman came out and i began to ask him details on the car. I was so interested in this car and i was so ready to buy it, until the salesman said, "You're wasting your time." i was dumbfounded. I was so offended and so upset that i left the dealership and never returned. I figured to myself, "If a salesman is going to be that rude, not help me, and look down his nose at me, then he doesn't need a commission and the dealership doesn't need a sale." I am still extremely dissatisfied with how Harmony Motors handled my interest in one of their vehicles and i will think twice before i return to look at any of their vehicles again. This was the worst car dealership experience i have ever had. I am now enjoying my new 2015 Porsche Cayman GTS that i purchased from Cape Fear Porsche. Sorry Harmony Motors! You had your chance and you blew it big time. I wouldn't waste my time or money at this excuse for a building they call a "car dealership." Save your money and go somewhere else! Avoid this place and their terrible and rude customer service! -Peace More

Excellent experience from an excellend dealership We just bought a pre-owned BMW and couldn't be happier. My sales associate went WAY beyond my wildest expectations as did the sales manager. Not onl We just bought a pre-owned BMW and couldn't be happier. My sales associate went WAY beyond my wildest expectations as did the sales manager. Not only did they work with me on the price of the car, but they allowed for a little travel contingency (we purchased the car through the Internet, phone, texting, etc) AND they were the highest for our trade-in. There was a small issue with the car and both worked with me very well to get it resolved. I'm a VERY happy customer! Further, the dealership is very clean and a pleasure to be in. More