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Flow Volkswagen of Asheville
Asheville, NC
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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377 Reviews of Flow Volkswagen of Asheville
March 21, 2016
Great Service First time to use this location and I was very happy with the experience. Service personnel were great and thoroughly explained what my car needed du First time to use this location and I was very happy with the experience. Service personnel were great and thoroughly explained what my car needed during this visit. Showed me to the waiting area which was very nice with a TV, magazines, drinks and snacks. Experience didn't take long at all. Will go back. More
by Beetlemania
Verified CustomerEmployees Worked With
I'm sorry I don't have this information with me.
March 21, 2016
Jetta lease This was my second lease with Harmony Motors! Both experiences at setting up a leased Volkswagon Jetta were amazingly smooth, efficient and satisfyin This was my second lease with Harmony Motors! Both experiences at setting up a leased Volkswagon Jetta were amazingly smooth, efficient and satisfying. Every associate I dealt with made me comfortable. It was great that I did not feel pressured, but rather I felt like they listened to me! More
by JETMOUNTAIN
Employees Worked With
Ossie, Nate Nunn, Chris Nelson, Nate Nunn, Ossie Dreispiel, Chris Nelson
March 21, 2016
40K inspection, oil change Staff is always pleasant and accommodating. The waiting area is nicely appointed. Only complaint is the wait period seems always to be 2 hours or more Staff is always pleasant and accommodating. The waiting area is nicely appointed. Only complaint is the wait period seems always to be 2 hours or more, no matter what the reason. However, this time I did ask for a shorter wait, and was accommodated. It still took an hour and a half, though. I would understand if it were a trouble-shooting situation, but a checkup and oil change shouldn't take that long. In their defense, they do offer a shuttle to areas within a reasonable distance in lieu of waiting for the work to be done. More
by RELAX
Employees Worked With
Zak, Zac Elkins
March 21, 2016
brough car in for 50,000 mile checkup The staff and service department couldn't have been nicer. The service rep that greeted me was very nice and explained what they were going to do. I w The staff and service department couldn't have been nicer. The service rep that greeted me was very nice and explained what they were going to do. I waited for only about 35 minutes and the whole process was complete. More
by JKICK71
Employees Worked With
ozzie sold me the car last november, Ossie Dreispiel
March 21, 2016
Harmony Motors as a whole I own a 13 Passat TDI SE DSG I don't make a habit of writing reviews on the Internet for auto dealers. I'm giving credit where it is due I'm a reflex I own a 13 Passat TDI SE DSG I don't make a habit of writing reviews on the Internet for auto dealers. I'm giving credit where it is due I'm a reflex silver and black car buyer. No other combo would due. No problem ... Done I'm a fuss pot with my car and i'm particular about who drivers it and works on it. It took a long time to buy it. They accommodated my needs. The service has been excellent. I'm not going to buy a diesel vw anywhere else. The other VW dealer in Greenville SC isn't worth the extra effort. Just completed the 40K service. Thanks Vw for buying most of it. So it took 3 hours, No big deal. It was done right the first time, Highly recommended.. More
by John K
Employees Worked With
Charles, Charles Bishop
March 21, 2016
Service & oil change The staff always goes above and beyond to accommodate your needs. This is the third time I've had my service completed here and will continue to. The staff always goes above and beyond to accommodate your needs. This is the third time I've had my service completed here and will continue to. More
by MEAGANH
Employees Worked With
Malcolm
March 21, 2016
Unexpected Vehicle Purchase My wife and I walked in to the dealership without an appointment to test drive. D.J. Roberts and Nate Nunn were very accommodating. They were going My wife and I walked in to the dealership without an appointment to test drive. D.J. Roberts and Nate Nunn were very accommodating. They were going to let us test drive a Passat on our own, but I insisted that DJ go with us. Needless to say things went well and we brought home a new 2015 Passat. The facility was great, specially the antique VW's, they sure brought back good memories! Everyone was friendly and ready to answer questions. Keep up the good work guys More
by TONLAZA3
Employees Worked With
D.J, Roberts and Nate Nunn, Nate Nunn, DJ Roberts
November 25, 2015
I was treated good and fairly. I leased my VW Passat 2.5 SE in 2013 and bought it off lease this October. My salesman for both transactions was Don Oakes. I found Don to be honest a I leased my VW Passat 2.5 SE in 2013 and bought it off lease this October. My salesman for both transactions was Don Oakes. I found Don to be honest and straight forward in both transactions. For the sale off the lease I dealt with James Lordman. I found James to be honest and easy to work with. I recommend both of these gentlemen highly. More
by VW Fan 2015
Employees Worked With
James, Don
November 15, 2015
Amazing experience Raymond David James Nate and the GM Scott are truly amazing I worked in auto sales for 5 years and can say 100% this was the easiest car buying exper Raymond David James Nate and the GM Scott are truly amazing I worked in auto sales for 5 years and can say 100% this was the easiest car buying experience I have ever had they take care of you treat you just like family will NOT buy anywere eles thanks so much guy's! Will be back for sure and would tell anyone looking to buy a car to come see them. More
by Michael whitmire
Employees Worked With
Raymond, James, David, Scott
September 11, 2015
Get it in writing! Both buying the car and service under warranty I have run into issues with honesty. I was told buying the car that I had to sign a promise to buy BEFO Both buying the car and service under warranty I have run into issues with honesty. I was told buying the car that I had to sign a promise to buy BEFORE I could run my credit to find out about financing. They said that they would tear it up if I decided not to buy. Why would it be necessary? I of course declined since I could not sign a promise to buy if I was not promising to buy. They tried to convince me they couldn't move forward with financing a few times so I started to leave. Then it miraculously was no longer a requirement. The car came with one key and they gave me an IOU for the second key however they said that my 2014 Jetta did not come with a valet key. Now, I have learned that was not true but what can I do about it? I asked them to change the alarm to not beep every time the car locked or unlocked and they said that they could take care of that for free when I brought it in to make the second key. After it was completed they apologized and said they were giving me a discount, charging me $67 for the programming (I watched them, it took 3 minutes) . When I said that they had offered it free and even if it wasn't free, the time to mention this was before it was completed. They just asked if I had it in writing! I just called about a warranty issue (my iphone connector never worked right and now does not work at all) and they kindly offered to take care of it. Since I've had so much fun with them before I asked nicely if there was any possibility of this costing me money. They said that their diagnostic fee was $59 and if there was found to be any "outside influence" they would charge me the diagnostic fee and NOT fix it or I could pay for the part and the labor. So I asked if I could perhaps get a NC inspection included in the Diagnostic fee but they said that they would have to charge for that seperately since it goes to NC. That doesn't seem reasonable to me so I called Greenville VW. Of course, they said they would take care of it. If there was gum or water in it naturally it wouldn't be free but I could pay $60 for the new cord installed or just do without for nothing. So my options are $59 for nothing in Asheville or $0 for nothing or $60 for a solution in Greenville. What scares me though, is that if I had just brought it in without asking so many questions I would have been paying $59 for nothing without any warning and with how things have gone in the past.... I am sorry to make a bad review, especially since everyone who works there is very pleasant to talk to but I feel that their business practices are concerning and I would like to help others. I felt pressured by the Sales Manager into giving them a good review to VW when I purchased and I have regretted it. Greenville, SC is much nicer to deal with. Especially if you need any service done it is worth the trip. If you must go to Harmony, get everything clearly in writing every time. More
by onefishtwofish
Employees Worked With
Sales Manager, Financial Department, Service Department
