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Flow Subaru Winston-Salem
Winston Salem, NC
76 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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76 Reviews of Flow Subaru Winston-Salem
April 23, 2022
Just yesterday, this “Boomer” worried that I most certainly must have been in the midst of a “senior moment” while reaching out to Flow Subaru’s Service Dept. for some trouble shooting answers pertai certainly must have been in the midst of a “senior moment” while reaching out to Flow Subaru’s Service Dept. for some trouble shooting answers pertaining to my 2019 Subaru Outback. Most fortunately for me, my call was routed to amazing Kristen for help and advice. There is truly no way that I can adequately convey how ultimately patient, kind, and respectful she was to my situation. Professionally, she went way above and beyond my expectations for resolution to a problem which turned out to be nothing more than a dead battery. Initially, no thanks to my frantic online research, I had already feared the worst outcome of it being a po$$ible electrical malfunction, etc. But, with Kristen’s knowledgeable expertise and precise attention to detail when questioning the specific issues, she immediately and most correctly identified the basic problem. In addition to everything else, she even waited while I made several trips back & forth to the vehicle to retrieve information that would be needed to contact Subaru’s Roadside Assistance service (which fortunately I qualified for unbeknownst to me without Kristen’s helpful advice). In addition to everything else she had already done for me at near closing time on a Friday, Kristen went way over and above my expectations by also providing me with her personal cell number just in case I ran into any further complications before bringing my vehicle in for a diagnostic evaluation on Monday. In summation, you have a most phenomenal employee in Kristen and I owe her nothing less than a huge debt of gratitude. Warmest blessings to her and your conscientious team of Flow service providers who emulate her exemplary work ethic, standards. More
by Kathea Clarke
Employees Worked With
Kristen
March 23, 2022
Kristen and Matthew are always friendly, personable, and outstanding at providing help, assistance, and information. The follow through from all at FLOW Subaru has been terrific. The service mechanics are e outstanding at providing help, assistance, and information. The follow through from all at FLOW Subaru has been terrific. The service mechanics are even willing to come out and kindly share their wisdom and insight. Having been a customer manager myself, my bar at satisfying customers is pretty high. Kudos to Subaru Flow. The only reason for four stars is due to the construction, disorganized customer entrance procedures and space, limited parking, and lack of directions from staff on where to park, pickup vehicle, etc. The jewels of Subaru are the wonderful staff. More
by lizatamer
Employees Worked With
Matt, Kristen, Chris (?)
March 01, 2022
No problem with getting appointment. Quick to do the service requested, and kept the car clean. Did not get the car washed, it was working. Quick to do the service requested, and kept the car clean. Did not get the car washed, it was working. More
by minjim1
Employees Worked With
Did not get name
June 05, 2021
Leon Dowtin & Kelly Khatib were a pleasure to deal with. Leon made Donna & I feel like we were lifelong friends. He was outstanding in explaining everything to us. I had already negotiated a deal over the Leon made Donna & I feel like we were lifelong friends. He was outstanding in explaining everything to us. I had already negotiated a deal over the phone before we went to Flow. Kelly drove our trade in & then offered us $1,900. more than I had already agreed on. Come on! Who does that? Awesome! My deal @ Flow was $3,400. less on the 2021 Outback Touring XT than Capital Subaru in Greensboro. Donna & I could not be happier. More
by Dee
Employees Worked With
Leon Dowtin, Kelly Khatib
April 20, 2020
Subaru Flow motors was fantastic to work with. They emailed me prior to our visit and I get me know about the car I was interested in. We talked off and on for 3 days. We arrived with our kids and wer emailed me prior to our visit and I get me know about the car I was interested in. We talked off and on for 3 days. We arrived with our kids and were treated with a kind friendly staff. We were never pressured to purchase a vehicle. They were very laid back. This was even during the Covid 19 threat. More
by Nicole
Employees Worked With
Kelly (manager) and Shane Dial sales
March 30, 2020
All who work at this dealership, from Sean in sales to All who work at this dealership, from Sean in sales to John in parts/service, are fabulous. They are highly professional, respectful, and most impor All who work at this dealership, from Sean in sales to John in parts/service, are fabulous. They are highly professional, respectful, and most importantly, above board! I've been coming here to have my Subaru Forester serviced since I purchased it from Sean over a year ago. I have never had a feeling that anyone was trying to swindle me or "shake me down ". I've never experienced the slimy "car salesman" vibe. I've only felt that I was being treated honestly and fairly. Thank you everyone at Flow Subaru! K. Heim More
by larson119
Employees Worked With
See above
February 11, 2020
The staff and especially our salesperson Brad Dutton was super helpful, fair, honest and accommodating! My best car buying experience yet. The follow up was also exceptional. super helpful, fair, honest and accommodating! My best car buying experience yet. The follow up was also exceptional. More
by Lara Cox
Employees Worked With
Brad Dutton
December 26, 2019
Staff could not be better The service manager was very helpful telling me what was entailed in my 30000 mile service; the length of time required and the cost. He provided me w The service manager was very helpful telling me what was entailed in my 30000 mile service; the length of time required and the cost. He provided me with a loaner car and assured me the work could be done by the end of the afternoon which it was. However due to traffic and road conditions he assured me that the next day would be fine to return the car. I appreciate the consideration on his part. More
by Doughastings2003
Employees Worked With
Mr. Apple
November 16, 2019
They sold up a car with an active recall. We were unable to take delivery. They gave us no consideration for our lost time and reduction of our credit rating. to take delivery. They gave us no consideration for our lost time and reduction of our credit rating. More
by Gbickel53
Employees Worked With
Shawn , Rich, and Tyler
May 15, 2019
Only concerned with the SALE I did not have the best experience with the sales process and the sales rep really fell down when I needed a repair. I now have a recall and they can I did not have the best experience with the sales process and the sales rep really fell down when I needed a repair. I now have a recall and they can't schedule it for a MONTH. I need an Inspection for registration before the end of this month and they still can't get me in. If they can't service the vehicles, they shouldn't sell so many. We are looking to purchase another Subaru this years as we do love the car, but no way are they getting our business. More
by Dina Shoomacker
Employees Worked With
Adam Shoaf
