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Flow Mazda of Greensboro
Greensboro, NC
48 Reviews
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48 Reviews of Flow Mazda of Greensboro
May 29, 2020
WORST EXPERIENCE!!!! If I could give zero stars I would! This is the WORST place to take your vehicle to have it worked on! I dropped it off on May 4th because my check If I could give zero stars I would! This is the WORST place to take your vehicle to have it worked on! I dropped it off on May 4th because my check engine light was on. I had already replaced pretty much everything in the vehicle but the light was still on. I was tried of throwing parts and money at it so I decided to take it there since Mazda's are their specialty (Or so I thought). They wanted to change everything that I had already replaced (turbo, timing chain, valve cover, gaskets, bolts, etc) Originally they wanted to charge me over $5,000. After several back and forth conversations they said the check engine light was on because the timing was off and I needed a new valve gasket. They told me my total was $1,437.55 before I came to pick up my vehicle. On May 20th I was told I could come pick up my vehicle. Upon arrival they charged me $1,617.51 but assured me my check engine light was off and everything was fixed. On my way home, my vehicle started pouring smoke out of the hood an my check engine light came back on! I took my vehicle back to the service center. They tried to tell me that the smoke was residual oil from where they worked on it. I told them that is not what is wrong with it and that something was messed up! After having it a few more days they informed me that my valve cover was cracked and was going to charge me $499.66 to fix it. I refused. They had worked on the valve cover gasket and had done something wrong to cause it to crack. They refused to own up to their mistakes. They were very rude and tried to say it was my fault that it was cracked. On May 28th I had a tow truck pick up my vehicle. I had the person who had replaced the parts before I took it to Mazda to look at it. The Mazda Service Center had not installed the valve gasket or the cover properly. It was completely busted and laying sideways. The person who had previously worked on my vehicle had marked every bolt and piece as they were replaced with pink paint. All of the paint was still on everything the Mazda Service Center had claimed to have replaced, including the timing chain and cover! They charged me for things they didn't even touch! If they would have looked at it, they would have clearly seen they pink markings. So now I am over $1,617.51 short, my check engine light is still on, and my car is in WORSE condition than it was originally. WORST experience Iv'e ever had!!! More
by StephanieS
Employees Worked With
Amanda, Joe
March 05, 2020
oil change service Amanda Smith was very informative, helpful, courteous and professional...the service was done correctly and in a timely matter. will definitely retur Amanda Smith was very informative, helpful, courteous and professional...the service was done correctly and in a timely matter. will definitely return to this dealership and recommend to our family and friends...thank you More
by dianeyates251
Employees Worked With
Amanda Smith
February 28, 2020
Flow Mazda of Greensboro, NC Great dealership to work with to buy your automobile and keep it serviced with them. Highly recommend! The salesmen at the dealership are top notch an Great dealership to work with to buy your automobile and keep it serviced with them. Highly recommend! The salesmen at the dealership are top notch and ready to help you buy or finance your new auto with respect and care for your needs, More
by JHARRISON55
Employees Worked With
AMANDA LYNN SMITH
February 05, 2020
The team at Flow worked through our preferences and found us our perfect lifestyle fit. We’re really really happy with our purchase. The whole team is product knowledgeable, caring, and completely profession us our perfect lifestyle fit. We’re really really happy with our purchase. The whole team is product knowledgeable, caring, and completely professional. They were very accommodating and worked hard to find our perfect car and financing/warranty situation. Overall seriously it was a 12 out of 10 experience. We are thrilled and really appreciate the new design !WOW! and great new car warranty. We’re excited to take this car on its first trip with the additional 2020 safety features and comfort. We owned a 2014 and traded it in and were surprised just how much Mazda has added and improved features, and many are included in the base model. While waiting for finance we had a great conversation with John, our sales raconteur—his stories were a fun distraction while we waited. The finance fella was also the most efficient/prepared, fastest and nicest one we’ve ever had. Sal was amazing! And Chad should be commended for putting together a great team. Flow Mazda’s dealership team is our first choice to recommend to you and our friends and family, and for our future purchases. You’ll have a great experience and can trust this team who had our best interests at heart . 😎 More
by awindyhill
Employees Worked With
John, Sal, Michael, Chad
March 15, 2019
Professional and great follow thru Chad and the team were very professional. Time is crucial to me and they did their due diligence to make sure this was an easy process from start to f Chad and the team were very professional. Time is crucial to me and they did their due diligence to make sure this was an easy process from start to finish. I was looking for a specific car that I knew would be harder to find without doing a factory direct order which would take months. Chad did all of the background work and made it happen. Other dealerships had no interest in pursuing anything other than making easy money by only selling what was on their lot. They put the work in and got the sale and made a loyal customer. More
by sdoumas
Employees Worked With
Chad Mills
December 21, 2018
Routine Service. It was a basic routine service. No room for complaints. But they said it would take 1-1 1/2 hours and it did take 2. It was a basic routine service. No room for complaints. But they said it would take 1-1 1/2 hours and it did take 2. More
by Carguyvitor
Employees Worked With
I don’t remember
December 16, 2018
Long appointment The work was good but I was told it should take 45 -60 minutes. It took a full two hours just to get a key FOB programed The work was good but I was told it should take 45 -60 minutes. It took a full two hours just to get a key FOB programed More
by Eatmoshad
Employees Worked With
Dont remember
November 27, 2018
I had a great experience at Flow. I did a lot of research prior to visiting Flow Mazda. I was pleasantly surprised at how helpful everyone was. David, my salesman, was sweet and very p I did a lot of research prior to visiting Flow Mazda. I was pleasantly surprised at how helpful everyone was. David, my salesman, was sweet and very patient when explaining all the tech features in my new car. Angela, the finance manager was just awesome. I had some tricky issues with my trade-in, but she was helpful and explained what she needed to do every step of the way. Everyone was sweet with my goldendoodle, Gracie who came with me and needed to be entertained while waiting. Thanks to everyone. Gracie and I love our new car! More
by bethwaters72
Employees Worked With
David and Angela
October 27, 2018
Just great Great dealership, great service department, great product, highly recommended this team to anyone in the triad looking for a Mazda. From Chad and Sal Great dealership, great service department, great product, highly recommended this team to anyone in the triad looking for a Mazda. From Chad and Sal in sales to Matt and Devon in service, you are made to feel important and valued as a customer More
by Jdubs
Employees Worked With
Matt and Devon
September 05, 2018
Great service! Great service. I was in a hurry during a busy day and the service manager made sure I made my next appointment. Very professional staff in sales as we Great service. I was in a hurry during a busy day and the service manager made sure I made my next appointment. Very professional staff in sales as well. Nice waiting area with TV and comfortable seating. More
by Drue
Employees Worked With
Service and sales managers.
