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901 Reviews of Flood Mazda - Service Center
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November 28, 2018
Overpriced... Sticky-Sweet Service! I brought my Mazda CX-9 in for an inspection and knew it needed some work (tires, exhaust work, etc) but I didn't expect it to run upwards of $6500! I I brought my Mazda CX-9 in for an inspection and knew it needed some work (tires, exhaust work, etc) but I didn't expect it to run upwards of $6500! I had them hold off on the new oil pan (which I will have repaired for $150 instead of replaced for $2000) and the new tail pipe wye that I can have done for half the cost they quoted for $1900 by a local exhaust specialist. I was called promptly with the list of items it would need for inspection which also included wiper blades and two turn signal bulbs. I asked her to have them do everything but the oil pan and the exhaust which I would have to wait on or have done elsewhere. From there things seemed to go sideways with their service... It was as if she said "well I'm just going to take my ball and go home if you don't want to play with us!" When I went to pick it up she said it would take just a few minutes to process the paperwork and I'd be on my way... Yeah, an HOUR later! I don't know what the delay was, but it was ridiculous to make a client wait that long for "paperwork". I asked her multiple times how much longer it would be and the response was the same old "they should be bringing her around shortly" BS... We have experienced this same uncomfortable feeling every time we have been in Flood for service. We actually joked about it every time! In short, Flood Mazda lost not only me as a customer, they lost my wife who drives a Mazda 3 who has experienced the same sticky-sweet attitude from Allyssa, and my nephew who also drives a Mazda 3. Three of us won't be driving Mazdas much longer because we don't want to deal with this dealership anymore. More
by STEVE@SOUTHCOUNTYWOODWORKS.COM
Verified CustomerEmployees Worked With
Alyssa Hagerty
November 28, 2018
Great service all round! Always have great service from this dealer. This time I even got a great detail for $95! Only wish it was closer to my home. Keep up the good work! Always have great service from this dealer. This time I even got a great detail for $95! Only wish it was closer to my home. Keep up the good work! More
by MCHENRYD
Employees Worked With
Other Employees :
not sure about which employees, but all were great!, Phillip Barry, Alyssa Hagerty
November 27, 2018
Always Great service We always get Steven and he is always amazing. Everything is done seamlessly and there is never any confusion. I purposely come to flood Ford even tho We always get Steven and he is always amazing. Everything is done seamlessly and there is never any confusion. I purposely come to flood Ford even though there are Mazda dealerships closer to me. It's worth the trip just for the customer service. More
by sdonofrio91
Employees Worked With
November 26, 2018
Excellent Service Department Always happy to squeeze me in, even when I don't have an appointment. So friendly and helpful. HIghly recommend. I go out of my way to use this servi Always happy to squeeze me in, even when I don't have an appointment. So friendly and helpful. HIghly recommend. I go out of my way to use this service department, rather than the one closer to my house. More
by HANNERLIB
Employees Worked With
Alyssa Hagerty
November 26, 2018
Automatic Starter Well the people that work over there at Flood Mazda are very personable and answer any questions or concerns u have. Whoever it may be, they are ther Well the people that work over there at Flood Mazda are very personable and answer any questions or concerns u have. Whoever it may be, they are there at any time to assist you. Thanks Again. Since I have had such good service and love my car, my sister and husband also purchased a vehicle. Thanks to all!!! More
by MCABRAL1206
November 25, 2018
Great place Never had better service for my cars have 2 CX5 and a Mazda 3, all from this location, Just updated a new lease. Service dept helps keep them running Never had better service for my cars have 2 CX5 and a Mazda 3, all from this location, Just updated a new lease. Service dept helps keep them running with out adding lots, have to talk them in to changing the windshield wipers and air filters. lol They help with the small problems always finding the best way! Alyssa is always on top of the info about your car and greets you by name! More
by LJM881
November 23, 2018
Awesome Alylissa is a gift to her craft always has a smile on her face from my buying experience to driving my vehicle home Flood Mazda is a class act Alylissa is a gift to her craft always has a smile on her face from my buying experience to driving my vehicle home Flood Mazda is a class act More
by Wayno010256
November 21, 2018
Great customer service Alyssa was great! Everyone there was very helpful and they even gave me a ride home when I had to leave my car overnight. Thanks! Alyssa was great! Everyone there was very helpful and they even gave me a ride home when I had to leave my car overnight. Thanks! More
by ELYSE.MIELNIK
Employees Worked With
Alyssa Hagerty
November 20, 2018
Done fast, done right After popping the clutch to get it started (love standard transmission cars), drove around the corner to Flood (yes, we live around the corner) in my After popping the clutch to get it started (love standard transmission cars), drove around the corner to Flood (yes, we live around the corner) in my 2010 Mazda 3. A quick check revealed that my suspicion was correct, a new battery was in order. Car was ready when promised and they gave me a call with the OK to pick it up. Very nice doing business with them. More
by bobr 26
Employees Worked With
Alyssa Hagerty
November 19, 2018
Awesome Got my car back in time. Can say enough about the team. Great work. Very friendly and caring bunch of workers you have in this dealership. That is why Got my car back in time. Can say enough about the team. Great work. Very friendly and caring bunch of workers you have in this dealership. That is why I have bought 3 vehicles from you. More
by HADOM329
Employees Worked With
Alyssa Hagerty
