Flood Mazda - Service Center

Service Dept. Other than a tech by the name of Steve and the counter when I went there I am sure I would have never gone back again. First, I call for an oil chang Other than a tech by the name of Steve and the counter when I went there I am sure I would have never gone back again. First, I call for an oil change about the middle of March and was told I would have to wait two weeks before they could fit me in. Next I keep getting emails and phone calls about my air bags needing to be replace by Mazda the company that there is a danger with the system failing. Next I call in December and ask to make an appointment to have the work done and was told they had no replacement kits, and they would call me when it comes in. The holidays came and gone, then another call in mid January to your service dept. and was told to bring it in a few days ( I believe by Steve ) to have the work done. Why did Mazda keep calling and emailing me when it had taken over a month to get the work done? Furthermore who wants to wait two weeks to get an oil change, are you that busy, if so I do not need to drive ten miles to your repair center when there is another Mazda dealer just ten miles from me heading North from my home. More

Great experience Extremely satisfied and impressed with the service department and the experience at Flood Mazda!! Highly recommended this dealership to anyone!! Staff Extremely satisfied and impressed with the service department and the experience at Flood Mazda!! Highly recommended this dealership to anyone!! Staff was very professional, pleasant and prompt. More

Great service. Steven at the front desk was great to work with. Very friendly and he updated me promptly. The service done to my car was done very well also. Steven at the front desk was great to work with. Very friendly and he updated me promptly. The service done to my car was done very well also. More

Excellent, as Usual I had a battery replacement emergency that AAA was unable to help me with. Planning ahead seems to be a skill that AAA is incapable of. Steve at the I had a battery replacement emergency that AAA was unable to help me with. Planning ahead seems to be a skill that AAA is incapable of. Steve at the service desk was so accommodating when I called to explain my problem. He had the info that there were batteries available. He gave me (as it turned out) an accurate estimate of how long it would take for the work to be accomplished. This was information that AAA seems to consider a state secret. I was completely satisfied with the work and the wonderful attitude of the face of the service department, Steve Furtado. More

Great Service I was told of the problem at my last visit and both visits were a great customer service Experience. Both Alyssa and Steve are honest and friendly. I was told of the problem at my last visit and both visits were a great customer service Experience. Both Alyssa and Steve are honest and friendly. More

No title Went in for a flat tire. They said I needed to replace the cabin filter. Instead of telling me it was a 19 dollar part they charged me 57 dollars for Went in for a flat tire. They said I needed to replace the cabin filter. Instead of telling me it was a 19 dollar part they charged me 57 dollars for the part and labor. I could have easily done this myself or had someone do it for me. More

Flood Mazda Service As always, outstanding customer service from Alyssa and Steven. Could not have gone any better!! I look forward to the newly renovated building and c As always, outstanding customer service from Alyssa and Steven. Could not have gone any better!! I look forward to the newly renovated building and conducting business at Flood on a regular basis, which is to say regular service only because everyone knows Mazda’s are the most reliable cars in the world More

Battery problems. The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not The work done in diagnosing and correcting the problem was excellent. My only complaint is that the work took longer than originally anticipated (not the service department's fault) and I had to call for updates three times over the day and a half period instead of the service department proactively keeping me informed. More

Great experience from purchase to service I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteou I bought my 2016 Dodge Ram at Flood Mazda in Wakefield. From start to finish the purchase was a pleasant, hassle free experience handled by a courteous, friendly, and professional staff. This has all continued with the employees in the service department. Any concerns that I've had with my vehicle were addressed promptly, thoroughly, and without question. It has been a pleasure dealing with the folks at Flood and I would gladly reccomend them for anyone considering purchasing a new or used vehicle. More

Always satisfied with service and service time Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell Steve and service team, always look out for me and my time, ensuring that service times do not inconvenience me. Top notch service always from Russell, too! More