Flood Mazda

I am very picky, ask a lot of questions and require a salesman that is very patient. That is exactly what I got out of Charlie at flood ford. he never let on that i was driving him crazy or wasting his t salesman that is very patient. That is exactly what I got out of Charlie at flood ford. he never let on that i was driving him crazy or wasting his time which made me feel comfortable. The most common thing I have seen with salesmen is how pushy and arrogant they are and how they love to talk down to women. The worst is, is when you are telling them what you want or your concerns and not only do they not listen, they try to tell you what is "good" for you. I did not experience any of this when I went to flood ford and worked with Charlie. The place was spotless, everyone curtious, and everyone greeted me with a smile. Cody was very patient with my questions as well and extremely informative. Both men were very personable and made me feel welcome not just because they were making a sale but because they are genuinely nice people which was easy to tell. I already have and plan to continue recommending Flood Ford to others and want to thank both Charlie and Cody for all if their help! I love my car! Thank you! Amanda ( the girl that bought the Honda :)) More

Wonderful experience. Cody was courteous, quick, efficient, and thorough. Flood Mazda offered me a price without haggling that was well below the other dealership in the area. Floods discounted pric efficient, and thorough. Flood Mazda offered me a price without haggling that was well below the other dealership in the area. Floods discounted prices were advertised on the internet which I appreciated. By the time I got there I knew exactly what I wanted and they worked with me to get a great price. Cody also did the lease arrangement and was able to easily explain everything to me so that I knew what I was signing up for. I would recommend Flood Mazda and Cody to anyone in the region looking for a Mazda. More

I went Flood Mazda because I was interested in one of their 'older' used cars (an '07 trade in). I worked with Cody who was PHENOMINAL and CLEARLY keeps the best interest of the customer as his top prior their 'older' used cars (an '07 trade in). I worked with Cody who was PHENOMINAL and CLEARLY keeps the best interest of the customer as his top priority. He has a no pressure approach and will follow through from beginning to end and beyond. I needed a couple of repairs on the vehicle that were an oversight during my test drive, and the service center had not taken care of the issue to the level that I believed was adequate. I spoke to Cody who INSTANTLY ratified the problem, and now I am very pleased. I would recommend buying a car there, and seriously recommend working with Cody if possible. More

I came in for routine service & thought I'd "research" possibility of trading my car for nice lease - well in a very short time I had test driven a perfect car for me & made an excellent deal w "research" possibility of trading my car for nice lease - well in a very short time I had test driven a perfect car for me & made an excellent deal with a real pro who LISTENED to me. It was the most painless, smooth car buying/leasing experience I've had. The dealership people are all extremely friendly & helpful. I like their super friendly no-nonsense approach---who needs cotton candy & popcorn? More

From the moment I walked in the door everyone was very friendly I found the place to be clean and neat and everyone was helpful. Cody my sales rep. listened to me and really worked hard to find me a car friendly I found the place to be clean and neat and everyone was helpful. Cody my sales rep. listened to me and really worked hard to find me a car that I would like but more importantly that would work for my budget. he was AWESOME! I met with him on a Friday night and and we did the paper work and he told me that he would call me on Saturday and to his word at 9:15 am he called me with great news. I went down and finished the paper work and that was that. After which I worked with Stefan in the finance dept. and he was equally as friendly and helpful. The finance paper work took about 20 minutes and it was all explained to me very easy very nice. When my new Mazda 3 was given to me it had been cleaned and a full tank of gas. I would HIGHLY recommend this dealership to Everyone and Anyone. This is a Great dealership! When I am ready to get another car I will MOST DEFINITELY come back here. More

Both my husband and I were very impressed with the fact that Cody came into work so soon after having an operation! Throughout all the time Cody worked with us he was precise and easy to understand. I co that Cody came into work so soon after having an operation! Throughout all the time Cody worked with us he was precise and easy to understand. I couldn't believe how he was, even when he had to multi-task at various times. He spent all the time we needed to learn many new items on the new car, and was sincere in telling us to feel free to call and ask any questions that might arise. When I went in to pick something up from the front desk Cody noticed I was there and came over to me and asked how things were going with the car and if I had any further questions. In fact, I did, and Cody went outside to my vehicle and helped explain a few more things to me! I believe the Mazda CX5 sold itself, but when I expressed a concern regarding the vehicle Cody had a positive reply. I never felt we got pressured into buying anything, which is what I like. Barbara More

Earlier that day, I had received a call from Charlie, telling me that the Mazda MX5 I had looked at and driven had a reduced price. I told him that I'd be there and left after about an hour. Upon arrival telling me that the Mazda MX5 I had looked at and driven had a reduced price. I told him that I'd be there and left after about an hour. Upon arrival, the car was right in the middle of the spots designated for customers. It looked great, I had done a credit app on line and everything was all set. Nick was taking care of me when he got a call that his fiancé was being brought to the hospital with chest pains. He worked with me until the deal was solidified. That's commitment! I was impressed with how well everything went and the courtesy that was shown to me. I am more than satisfied. More

We were given different price quotes by two different salespeople. The price presented to us on a new vehicle increased over one thousand dollars from the price advertised on the vehicle. Originally, salespeople. The price presented to us on a new vehicle increased over one thousand dollars from the price advertised on the vehicle. Originally, we were given a trade in price of $1,000. We were told they might be able to give us more. They said they will see if they could find a buyer. I know that dealers don't look for buyers for trade-ins but went along with it. The next day, Nick said that they found a buyer for the trade for $2,000. Joe called and said that he could get us into a new or used vehicle for under $200 a month. The vehicle is for my 20 year old daughter who has excellent credit, a good paying job, and a good down payment. When we arrived at the dealership, the price quotes were over $200 a month for 6 years. I said not acceptable unless my daughter decides she can afford it. Joe then said that I being her mom would have to co-sign. There would be no way that she could qualify for a loan otherwise. That upset me! So I decided that we would shop for financing on our own. In the meantime, the used car that my daughter wanted decreased in price by $1,000 on the internet. I called Nick to see if it was available. First he said it was sold then called back 2 hours later to say it was not sold. We rushed down at 6:30PM on Friday, a 45 min ride to Wakefield, to put down a deposit. Now, the buyer for the trade "backed out". Was told they would try to find another buyer. They took my credit card number for the deposit but never charged my card per either Russell or Cody (not sure). He also said he would take the car off the " front line " I signed a purchase agreement subject to the trade. The next day Nick called & said he had not heard anything. He would call me Monday. I never received a call Monday. My daughter & I shopped for financing. She got approved on her own by a credit union. Nick did not call Tuesday or Wednesday. I called Thursday morning. He said he was out sick all week and was playing "catch up" He said he would try to find out what was going on and would call me back in 1/2 hour. He never called!! Now any saleman who is trying to sell a car would definately return calls. I called Friday morning. He told me he knew where we needed to be financially and they could not give us $2,000 for the trade now that the car we wanted went down in price by $1,000 & suggested other trades that had come into the dealership. I said we do not want other trades. We want the 2010 Mazda 3 that we put on deposit one week ago. Even though we were deceived by them, we would take the $1,000 on the trade. He said that he would have to check to see if our car was still available! He would call me back. At that point, my suspicions were confirmed. He called back 5 minutes later to tell me that our car was sold. I was furious!! My daughter was heartbroken. He said he did not sell it and still suggested other trades. I said that we cannot do business there because of the lies and deceit. Basically, we were treated like fools and absolutely not taken seriously at all. So, we went to Tasca Mazda where we met a very kind and pleasant salesman, Tom Sabetta, who worked with us for 4 hours and got my daughter into a 2013 white mazda 3 financed on her own by Mazda with 2.24% financing with payments under $200 a month. He even helped her get insurance quotes. We were even treated to lunch! I guess Tom took us seriously! A big thank you to Tom for saving the day. Mike Flood advertises transparency, value pricing, simple tade-in policy, and respect. Unfortunately, we did not experience this at Flood Mazda. Also, my husband loves the Mazda CX5 and will be considering this in the near future. We will go see Tom Sabetta at Tasca Mazda! More

Charlie Metivier was very friendly and a straight shooter when it came to getting his best offer. I would recommend Charlie and Flood Madza to family and friends. when it came to getting his best offer. I would recommend Charlie and Flood Madza to family and friends. More

Had a good experience at this dealership. I did all my communicating through email with Charlie and when I was ready to come in and check out the car I worked with Cody. I had a number in mind for my trad communicating through email with Charlie and when I was ready to come in and check out the car I worked with Cody. I had a number in mind for my trade in as well as what I wanted to pay for the new car, and there was little to no haggling. I got what I think was a fair price for my brand new car and thanks to Stefan was able to drive it off the lot that day. The whole process from start to finish took about 2 hours which to me was the perfect amount of time to spend buying a car on a Saturday. More