Fletcher Chrysler Dodge Jeep RAM

Michael was very helpful in in assisting us to find a car for our son. He made the process very quick and easy. The Calibur has been a great car so far for him. Thanks to Michael and Dave for making this a for our son. He made the process very quick and easy. The Calibur has been a great car so far for him. Thanks to Michael and Dave for making this a positive experience for our son's purchase of his first "new" car. More

I have to say that the ordering, tracking and purchase of my 2010 Dodge Challenger SRT-8 from Brad Joiner greatly exceeded all my expectations. I never imagined that I would be able to find a deal that would my 2010 Dodge Challenger SRT-8 from Brad Joiner greatly exceeded all my expectations. I never imagined that I would be able to find a deal that would understand that my car is not “just another unit” and that I have interests that differ from the average car purchaser. It was very comforting to know that Brad was also passionate about classic vehicles, and understood that as fellow muscle car enthusiast, I would want to track the build progress of Challenger. I received updated invoices every few weeks, illustrating the build progress. The initial pricing negotiations were cut and dry. Final vehicle pricing was very straightforward, and vehicle costs were accurate to the penny. I’ve been involved in several new car purchases, and I’ve never had a dealer display this level of transparency with the ordering, pricing and financing options for a new vehicle. All other automotive dealerships should take a trip to Fletcher and take lessons for how a customer should be treated. I also greatly appreciate Bob Archers understanding when my first Challenger SRT-8 was delivered with a paint defect In which I was VERY concerned about. He could sense my discontent, and after a brief discussion, began to offer up solutions to provide a transaction that would meet my expectations. During our discussion, there were never any responses of “NO” to my inquiries or suggestions. We were able to quickly devise a agreeable solution, and the 2nd Challenger SRT-8 was immediately ordered. It’s very relieving to know that I have a relationship with a dealer in which I can rely on to be open, honest and trustworthy. They clearly have a developed a successful business model for customer service, and I would not hesitate to forward any/all business through Brad and Bob. I look forward to the successful purchase of future Chrysler products! More

I complained about things that were not right with our car we had for 5 days, they read the reviews and made it right. I was hesitant as to what to expect, but so far they have stepped up and done the ri car we had for 5 days, they read the reviews and made it right. I was hesitant as to what to expect, but so far they have stepped up and done the right thing. Hopefully they filled it up with gas? : ) Thanks for taking care of our issues and restoring our faith in your dealership. I have someone in mind to send your way about a jeep! Lori Parrish More

Decent price on car we were interested in, but the usual run around when wanting to trade in. "what do you owe?" Oh, hmmn, thats EXACTLY what they offer for your trade in. Of course, I just want ONE deal run around when wanting to trade in. "what do you owe?" Oh, hmmn, thats EXACTLY what they offer for your trade in. Of course, I just want ONE dealer give you their BEST price upfront, don't low-ball, hoping to line your pockets more. Very frustrating and time consuming. After having the car for 5 days, took it in to pick up items accidently left in old car, and was told service would be waiting for us to deal with two minor issues we found with the newly purchased car. Told a 1/2 hour wait. After more than an HOUR, we finally gave up(with 2 toddlers), because our car had not even been brought in to be seen yet?! NOT a good way to start and will definately influence future business from us and referrals. CUSTOMER SERVICE AFTER THE SALE IS JUST AS, IF NOT MORE SO, IMPORTANT. More

I was surprised with the over the top service I received from the Team at Fletcher. It was late in the day and the vehicle we wanted was not in stock, they went to 2 dealers to get our delivered vehicle. from the Team at Fletcher. It was late in the day and the vehicle we wanted was not in stock, they went to 2 dealers to get our delivered vehicle. Customer Service is NOT dead! I will return. More

Appreciated the time taken to orient me to my new vehicle. Everyone was very personable and service oriented. All my questions were answered by Brad. If he was unsure of the answer, he took the ti vehicle. Everyone was very personable and service oriented. All my questions were answered by Brad. If he was unsure of the answer, he took the time to find the answer to my question. This was a great experience of purchasing a car. More

Great dealership. These guys will sell you what you want instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be excellent. It's rare to find this level of quality and service. We recommend this dealership to anyone with a 10+. Clarks, Avon, IN More

I like my new car, but as far as service... it was just okay. I ended up having to go to the dealership 3 different times and waited each day. I was happy with the amount that they gave me for my trade. I okay. I ended up having to go to the dealership 3 different times and waited each day. I was happy with the amount that they gave me for my trade. I wouldve like for someone to take more time explaining things to me. I ask Mike several times about my warranty that came with the car. The only response I received was that they would go over that with me when I sign my paperwork. However, I ask while in "the box" and he just said... its a factory warranty. I dont know what all that includes this is my first car purchased in my name! I think they shouldnt be in such a hurry to get you in and out but take time to get questions answered. I did get helpful answers from Dave (I believe this is his name). He sits in the front of the store and works numbers. However, he is so busy that he didnt have much time to listen. He is one person up there doing multiple jobs. I have no doubt that this is the reason for most of my wait. He was working with someone, then had to run out and give a trade value, then he was helping someone else, then he went back to getting my paperwork finished, then had to help someone else. It was non-stop for him. I think he should have help when they are that busy and your customers wouldnt have to wait around from 6:30pm - 9:00pm(That is how long the process took on day #3). Thank You More

EVERYTHING WENT SMOOTH!!!!!!!!!!!!! I COULDNT HAVE ASKED FOR ANYTHING ELSE!!!!!!!!!!!! FROM THE SALESPEOPLE TO THE FINANCE OFFICE, IT WAS SO EASY BUY THIS JEEP. I WILL RECOMMEND ANYONE I HEAR OF THATS THIN FOR ANYTHING ELSE!!!!!!!!!!!! FROM THE SALESPEOPLE TO THE FINANCE OFFICE, IT WAS SO EASY BUY THIS JEEP. I WILL RECOMMEND ANYONE I HEAR OF THATS THINKING ABOUT A NEW OR USED VEHICLE TO SEE THE PEAPLE AT FLETCHER. THANKS BRIAN More

I was very pleased with my experience at Fletcher Chrysler. I was looking for a specific used truck for hauling purposes and general use and I found what I was looking for through the internet(Autot Chrysler. I was looking for a specific used truck for hauling purposes and general use and I found what I was looking for through the internet(Autotrader.com). I contacted Fletcher and Ron Mills awnsered all my questions. However at the time I was not quite ready to buy and the truck was sold to another individual. A few weeks later it returned to the lot because of lender issues and I get a call from Ron who remembered that I was interested in that truck. We manage to meet and Ron arranges for me to trial the truck. It is what I wanted and we are able to arrange a sale. The sale went smoothly when we meet again and I was in and out in less than a half hour. The staff was very friendly and even managed to find a operators manual for me because the truch was missing its own after the sale. I would have to say that I had a very pleasant experience and would recommend the Fletcher Team. Thanks Guys. Sincerely, Lance More