Fletcher Chrysler Dodge Jeep RAM

Great dealership. These guys will sell you what you want instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be instead of what is just on their lot, they will go the extra mile. Excellent sales and financing team. We feel confident that service will also be excellent. It's rare to find this level of quality and service. We recommend this dealership to anyone with a 10+. Clarks, Avon, IN More

I like my new car, but as far as service... it was just okay. I ended up having to go to the dealership 3 different times and waited each day. I was happy with the amount that they gave me for my trade. I okay. I ended up having to go to the dealership 3 different times and waited each day. I was happy with the amount that they gave me for my trade. I wouldve like for someone to take more time explaining things to me. I ask Mike several times about my warranty that came with the car. The only response I received was that they would go over that with me when I sign my paperwork. However, I ask while in "the box" and he just said... its a factory warranty. I dont know what all that includes this is my first car purchased in my name! I think they shouldnt be in such a hurry to get you in and out but take time to get questions answered. I did get helpful answers from Dave (I believe this is his name). He sits in the front of the store and works numbers. However, he is so busy that he didnt have much time to listen. He is one person up there doing multiple jobs. I have no doubt that this is the reason for most of my wait. He was working with someone, then had to run out and give a trade value, then he was helping someone else, then he went back to getting my paperwork finished, then had to help someone else. It was non-stop for him. I think he should have help when they are that busy and your customers wouldnt have to wait around from 6:30pm - 9:00pm(That is how long the process took on day #3). Thank You More

EVERYTHING WENT SMOOTH!!!!!!!!!!!!! I COULDNT HAVE ASKED FOR ANYTHING ELSE!!!!!!!!!!!! FROM THE SALESPEOPLE TO THE FINANCE OFFICE, IT WAS SO EASY BUY THIS JEEP. I WILL RECOMMEND ANYONE I HEAR OF THATS THIN FOR ANYTHING ELSE!!!!!!!!!!!! FROM THE SALESPEOPLE TO THE FINANCE OFFICE, IT WAS SO EASY BUY THIS JEEP. I WILL RECOMMEND ANYONE I HEAR OF THATS THINKING ABOUT A NEW OR USED VEHICLE TO SEE THE PEAPLE AT FLETCHER. THANKS BRIAN More

I was very pleased with my experience at Fletcher Chrysler. I was looking for a specific used truck for hauling purposes and general use and I found what I was looking for through the internet(Autot Chrysler. I was looking for a specific used truck for hauling purposes and general use and I found what I was looking for through the internet(Autotrader.com). I contacted Fletcher and Ron Mills awnsered all my questions. However at the time I was not quite ready to buy and the truck was sold to another individual. A few weeks later it returned to the lot because of lender issues and I get a call from Ron who remembered that I was interested in that truck. We manage to meet and Ron arranges for me to trial the truck. It is what I wanted and we are able to arrange a sale. The sale went smoothly when we meet again and I was in and out in less than a half hour. The staff was very friendly and even managed to find a operators manual for me because the truch was missing its own after the sale. I would have to say that I had a very pleasant experience and would recommend the Fletcher Team. Thanks Guys. Sincerely, Lance More

Keith was great to work with! He let me borrow a car while my vehicle was being checked out and put together an estimate for what the new cost would be for a 2011 Jeep. He called me immediately when my while my vehicle was being checked out and put together an estimate for what the new cost would be for a 2011 Jeep. He called me immediately when my vehicle was done and even kept in contact with me after hours. He made the trade-in and sales process very easy and the new vehicle was ready for me when I arrived to sign all of the papers. I would definitely reccommend this dealership and Keith to anyone I know in the market for not only a new or used vehicle, but also for service on their existing vehicle! More

Ben did a great job. I have never had a better car buying experience. Ben walked us through the whole experience with plenty of humor and patience. He also helped get the best deal on the car possible. I don experience. Ben walked us through the whole experience with plenty of humor and patience. He also helped get the best deal on the car possible. I don't have one complaint. Great job!!! Keep up the good work. Semper Fi!!! More

MY HUSBAND CALLED FLETCHERS ON SAT. MORNING TO INQUIRE ABOUT A USED VEHICLE ADVERTISED IN OUR LOCAL PAPER. HE SPOKE WITH MICHAEL O'SULLIVAN AND WAS PLEASED AT WHAT HE WAS HEARING SO OFF WE WENT. WHEN WE ABOUT A USED VEHICLE ADVERTISED IN OUR LOCAL PAPER. HE SPOKE WITH MICHAEL O'SULLIVAN AND WAS PLEASED AT WHAT HE WAS HEARING SO OFF WE WENT. WHEN WE GOT THERE MIKE WAS WAITING FOR US AND VERY HELPFUL IN SELECTING VEHICLES TO TEST DRIVE. IN THE END I DECIDED ON THE JEEP COMPASS WHICH I AM VERY PLEASED WITH ! WE WERE IN A BAD SITUATION WITH THE FINANCIAL END OF THE CAR WE TRADED IN BUT MIKE WAS VERY REASSURING AND ENCOURAGING THAT THEY COULD HELP. WE THOUGHT WE WERE STUCK BUT FLETCHERS REALLY CAME THROUGH FOR US! WE LEFT THERE IN A SHORT TIME WITH SMILES ON OUR FACES, CAUSE WE HAD A NEW CAR, LOWER PAYMENTS, AND A LIFETIME WARRANTY ON THE POWERTRAIN. WE HAD A GREAT SALESMAN AND AND IT SEEMED EVERYONE PULLED TOGETHER TO HELP US. WE GOT EXCELLENT SERVICE SO I WOULD DEFINATELY RECOMMEND FLETCHERS ! More

I've worked for GM for over 30 years and drove GM cars for more than 20 years but bought my last 5 cars from Fletcher ( 4 used and 1 new). It's a different experience than I have had at any other dealer. for more than 20 years but bought my last 5 cars from Fletcher ( 4 used and 1 new). It's a different experience than I have had at any other dealer. Customer service in the showroom as well as service for my last oil change and bit of warranty work is second to none. They are always ready to go the extra mile to get me in and out quickly and do a great job. Very reasonable prices in service and at this point I always go there first when I'm in need of a car or any kind of service. From my perspective every employee I've dealt with at Fletcher has given me the best customer service experience I've ever encountered at any dealership. More

I called Fletchers on a Friday morning to have them check some numbers for me on a trade-in, 2008 Jeep Wrangler Rubicon, because I was in a negative equity situation with my current vehicle, a 2007 Hyundai T some numbers for me on a trade-in, 2008 Jeep Wrangler Rubicon, because I was in a negative equity situation with my current vehicle, a 2007 Hyundai Tuscon. They called me back in the afternoon and told me they could help me get out of my vehicle and into the Jeep and be in the payment range I wanted to be in. They had the financing done and the deal was already made before I made the 3 hour trip down to see them. Ron Mills had all the information he needed to get everything taken care of before we arrived. I had talked with the Finance Manager, Keith White, and he told me he could have me done with the paperwork in less than 45 minutes. It was closer to 30 minutes and we were cleaning out our vehicle and loading up in our 2008 Jeep Wrangler Rubicon to make the 3 hour trip back home to make another appointment we had at 2:00 p.m. From the time we walked in until we were driving away, we were treated like we were important and with respect the whole time. Thank you Fletchers and I hope to be able to do business with them again!! More

I provided the rating based on the fact that once again we received ummatched client service from the folks at Fletcher....what is unmatched client service. To us that means do what you say, when you say, we received ummatched client service from the folks at Fletcher....what is unmatched client service. To us that means do what you say, when you say, for the correct price, all while being candid and forthright. More