Fletcher Chrysler Dodge Jeep RAM

Everyone that we talked to at Fletcher Chrysler at Franklin was very kind. I would recommend anyone who is looking for a new or used vehicle to visit them. I know that the next vehicle that I buy will Franklin was very kind. I would recommend anyone who is looking for a new or used vehicle to visit them. I know that the next vehicle that I buy will be from them. There was no pressuring to buy and they helped me out with all of my questions when going to buy a vehicle. Thank you Fletcher Chrysler More

I was greeted with a smile when I entered the building, I asked if Rich Mcgee was in and was told it was his day off and asked if she could help me. I told her what i wanted to talk to him about and she dir asked if Rich Mcgee was in and was told it was his day off and asked if she could help me. I told her what i wanted to talk to him about and she directed me to the Sales front main desk. JJ asked if he could help me with a smile and I told him, he then started dialing the cell phone number for Rich McGee and then handed me the phone and Rcih told me who would beable to help me until he returned and told me to call him if I had any concerns or difficulty. JJ then called a salesperson over, Sean and he talked with me and then we walked outside to see what I would like to test drive. I test drove one and realized they did not have exactly what I wanted on there lot, but said they would get it for me. I then was introduced to Eric the Finance Manager and signed the paperwork while the deliver person went to another city to pick up my new vehicle. Rich came all the way back in to work to make sure I was being treated as I had wished and aksed if there was anything he could help me with and i told him I was in good hands. The only other thing I would have asked for would to have been able to see more customers get the opportunity and pleasure to deal with Franklin Chrysler Dodge Jeep as I have. I will refer my friends and family to this GREAT dealer. I left with a new 2011 Jeep Wrangler Sport 4x4 and love it, I have nicknamed it the Silver Bullet. I just recently went water fording by sheer necessity and realized I would NEVER drive anything else but a Jeep for the rest of my driving life. Thank you to ALL at Franklin Chrysler Dodge Jeep More

This is my third time purchasing or leasing a vehicle from Fletcher. I have made a commitment to continue doing business at Fletcher as I have always been provided great service. Working with Michael L from Fletcher. I have made a commitment to continue doing business at Fletcher as I have always been provided great service. Working with Michael Lukich was great! But the fact that Fletcher did not stay on top of their word this time around really disappoints me. We were informed if we purchased our vehicle over the weekend (Saturday), Fletcher would hold our down payment until the following week when we were to receive our paychecks. We spent several hours at Fletcher and discussed these circumstances with several employees (Michael Lukich, Dave Carmandy, and the financing individual, Eric, I believe). They said this was not a problem, and would be taken care of in that manner. When my husband arrived the following Monday with our down payment check he reiterated to the individual he provided the check to that it was not to be processed until Friday as that was discussed throughout our purchasing process. The individual said alright and that he would pass the check on to the appropriate person. The check was cashed on Tuesday, causing us to overdraft and possibly obtain late fees with our mortgage company, which was also coming out of our account this week, hence why we wanted to wait for the check to be cashed Friday. You may say, "that's your fault for not being on top of your finances." I am on top of my finances constantly, am an accountant, and know my cash flow. If Fletcher would've kept their word, we wouldn't have a problem, as none of these circumstances would've occurred. I will be sure to note this when discussing where I purchased my vehicle in the future, unless something is done to take care of the lack of commitment. Again, Fletcher has always taken care of me and my family and our vehicles, but this was extremely disappointing this time around. More

I can not say enough good things about this dealership. It starts with the Salesman. Charles Barr.What a great person he is. Made us feel like part of the family right away. Wasnt pushy, took his time with It starts with the Salesman. Charles Barr.What a great person he is. Made us feel like part of the family right away. Wasnt pushy, took his time with us answered all our questions. A complete joy to work with. All the other guys there were great also. Felt like we knew everyone for years. But this was our first time ever going to this dealership. Will send everyone we know who is in the market for a new or used vehicle. This dealership has restored my faith in that there are good and honest people still out there. More

Extremely poor service and attitude. Service staff does not know what they are talking about and are very unprofeesional and extremely rude when talking with customers. I would not reccomend this dealershi not know what they are talking about and are very unprofeesional and extremely rude when talking with customers. I would not reccomend this dealership for service or if you are expecting friendly customer service I would find another dealership from my own personal experience. More

Amazing customer service from the minute we arrived at Fletcher Chrysler Dodge Jeep. We had been to 3 other area Indy dealerships and they do not compare to Fletcher. Thanks again for the great buying ex Fletcher Chrysler Dodge Jeep. We had been to 3 other area Indy dealerships and they do not compare to Fletcher. Thanks again for the great buying experience, we love our new GMC Acadia. Bob, Heather, Bella, and Sofia. More

Well the deal was good at first till we realized that the mega cab we purchased weight more than a 1500 and was very bad on gas, I even asked about gas before we bought, so we wanted out of the truck well o mega cab we purchased weight more than a 1500 and was very bad on gas, I even asked about gas before we bought, so we wanted out of the truck well or coarse your dealership made us go neg on the truck they sold us for no reason we only had a week and wanted out, we should have got the full price we had to pay for it!! More

I ordered an item from Fletcher Chrysler, which arrived damaged (obviously from shipping). Contacted Brad and almost immediately received a reply. The following day he shipped new item and return shipping damaged (obviously from shipping). Contacted Brad and almost immediately received a reply. The following day he shipped new item and return shipping label. New item was received promptly, in good condition. Everyone should follow their example for great customer service. More

We were very impressed with the customer service. All the staff that worked with were very professional and helpful. We were very specific on what we were looking for and loved the fact that we were not the staff that worked with were very professional and helpful. We were very specific on what we were looking for and loved the fact that we were not pressured to buy a new vehicle or something that we not looking for. More

Ben Pfeffer was very helpful, pleasant, and honest. He made the car purchase process very easy which had not been my experience with other dealers in the past. Too often, buying a car is about as pleasant made the car purchase process very easy which had not been my experience with other dealers in the past. Too often, buying a car is about as pleasant as a root canal without novocain. Bob Archer was also very helpful in tracking my Jeep as it was being built and keeping me informed as to probable delivery dates. I look forward to a long relationship with Fletcher Chrysler. R.P. Mack More