Fletcher Chrysler Dodge Jeep RAM

Wasted day trying to buy from this dealer I had spoken to the salesman to reserve a 500 L on Saturday 02-06-2016. The car was placed on hold but the finance manager let someone test drive the I had spoken to the salesman to reserve a 500 L on Saturday 02-06-2016. The car was placed on hold but the finance manager let someone test drive the vehicle till 400 pm that day. But, I drove 60 minutes one-way to purchase the vehicle to be surprised it was driving away. The sales managers where rude and did not try to help me until after the fact. they have a take it or leave it attitude! Also, after I stated social media has power and no one should buy from you or this dealership! So in today's market place it is customer service and honestly which the finance manger and sales manger do not have. DO NOT BUT FROM THIS DEALERSHIP!!! TAKE BUSINESS TO OTHER DEALERS. After, all of this the dealership did come through and worked out something for me to get the car I originally placed on hold. James the sales manager worked with me and really was the bright spot plus the salesman was a pleasure. After dealing with the finance manager these two made it a better day. People still need to see this post but this dealer came through and worked with me. Thank you! More

Great experience I just wanted to say thank you again,this was the best non pressure experience one could ever go thru buying a car. From my salesman Justin to the sta I just wanted to say thank you again,this was the best non pressure experience one could ever go thru buying a car. From my salesman Justin to the staff that helped thru the whole process. They with above and beyond to make this deal happen and get my approved with a rate and price that I was able to afford. Thanks To the team at Fletcher's dealership. More

great experience Doug Robinson has now sold me three vehicles since 2012 I have been a customer since the 1990's starting at the used store at Edinburgh with Lewis and Doug Robinson has now sold me three vehicles since 2012 I have been a customer since the 1990's starting at the used store at Edinburgh with Lewis and I have been coming back ever since I believe this is my 7th new or used vehicle since the late 1990's Fletcher is the only dealership that I will go to, they have always bent over backwards for my wife and I from the service with John to the parts department to up front in sales with JJ and now I have been with Doug since 2012. Keep up the great customer service Fletcher in a couple years or so I will be back in again. Thank You Melvin R. Owens More

Friendly and open experience I am so thankful that I chose Fletcher's in Franklin to much a purchase on a vehicle. I was referred to the Fletcher dealership through satisfied cust I am so thankful that I chose Fletcher's in Franklin to much a purchase on a vehicle. I was referred to the Fletcher dealership through satisfied customers and I too am a satisfied customer. They all treated me like family and were patient and thoughtful to what the experience meant for me. It was a blessing to work with them. And I love my new car!!! God Bless all of you at Fletcher's! More

No hassle great customer service After driving a couple vehicles and with Ian Cress finding a great medium Ian brought up the exact truck we talked about got me where I wanted to be o After driving a couple vehicles and with Ian Cress finding a great medium Ian brought up the exact truck we talked about got me where I wanted to be on a lease and out the door quickly.. With that said it was nice to have a sales person listen to what you want and not what they think you should be in, or try to convince you that you can afford something more whether you can or not! Thank you Ian and Fletcher we will be returning customers! As for Ram products well i have twice the truck at 3/4 of the price of others! More

Excellent customer service given by Doug Robinson Doug went above and beyond to find us a vehicle within our stated budget! He was professional and friendly during our entire experience and we enjoyed Doug went above and beyond to find us a vehicle within our stated budget! He was professional and friendly during our entire experience and we enjoyed our experience with Fletcher's because of his customer service! More

Excellent Service I went in looking for what I thought I wanted, but after driving that vehicle I realized it was not the right fit for me. My salesman, Jake Watkins, r I went in looking for what I thought I wanted, but after driving that vehicle I realized it was not the right fit for me. My salesman, Jake Watkins, recommended I drive another model, a Jeep Cherokee Latitude. After finishing the test drive, I knew that was the vehicle for me. The buying process was quick and smooth. The employees working with me stayed an hour after the dealership closed to close the deal and make sure everything was completed. I appreciate the excellent service they provided to me. More