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Five Star Ford - Service Center
North Richland Hills, TX
412 Reviews
We realize that your time is valuable, so we have 42 service bays to promptly complete repairs on your vehicle on time, every time. Whether it's an oil change or a major maintenance repair, we will provide you with optimum service efficiency. Our Dallas Ford Service Department is the largest volume Ford service department in Texas. We use Genuine Ford or Motorcraft parts for our repairs and service appointments are available.
The Ford Motor Company builds a wide variety of reliable sedans, fuel efficient coupes, flexible SUVs, vans and sturdy trucks. Our technicians are extensively trained to perform service on any Ford model including the Ford Edge, Econoline, Escape, Expedition, Explorer, Flex, F-150, F-250, Focus, Fusion, Mustang, Ranger, Transit Connect, and Taurus. We have special expertise servicing Medium Duty and Super Duty commercial trucks and vans such as the F-350, F-450, F-550, F-650, F-750, Econoline Commercial Cutaway, Econoline Van E-150, E-250, E-350, E-450 and the Transit Connect. If you own an out of production Ford model bring it to Five Star Ford for service. We frequently service Ford Aerostar, Bronco, Contour, Crown Victoria, E-Series, Escort, Excursion, Festiva, Five Hundred, Freestar, Probe, Thunderbird, and Windstar.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
412 Reviews of Five Star Ford - Service Center
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June 07, 2024
Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More
by Sharon.beeman1983
Helpful May 31, 2024
Great service with Caleb in Service. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. More
by jedeangelis
Employees Worked With
April 27, 2024
Good group to work with. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. More
by patmclemore
March 22, 2024
David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More
by JOHNJOYSYL
Employees Worked With
Other Employees :
Steve Miller in the parts department has ALWAYS been an 'above and beyond'parts professional whenever I have a need for parts. I have been dealing with Steve for over 15 years now.. , Graciela Guerrero
February 08, 2024
My service representative, caleb, was very attentive and kept me informed of everything going on. kept me informed of everything going on. More
by b.shrake
Employees Worked With
November 04, 2023
Jason Howell at Five Star Ford NRH goes above and beyond- even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to do so! His customer service is unmatched. More
by Mick
Employees Worked With
September 18, 2023
Very disappointed in the service department. I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could care less. I have bought many vehicles from this dealership. I expected better customer service from five star. More
by truette53
Employees Worked With
Prefer not to comment on individual
June 22, 2023
Caleb was recommended by my salesperson and I was not disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recomme disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recommend him and Five Star Ford in general. More
by Maverick
June 15, 2023
Everyone was very helpful, everything was throughly explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding explained, patient, and made the whole process go by smoothly. Hector and Juan answered any questions that I had, Hector was very helpful in finding what I needed. More
by Mardea84
