Five Star Ford

I had my truck in or trailer lights not working they kept it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in t it for 2 weeks. They had to order a part I had to get my truck back because I'm moving to Oklahoma. The service advisor said the part was coming in that day or the next day but no guarantee. I did not keep me up to date on the truck I had to call him. I would call them after 2 or 3 days because I would not hear from them. Then I would get the service advisor voicemail it would take 4 or 5 hours for him to call me back. Service guy that was working on my truck said he could get not get my truck back in for 2 weeks. So I scheduled it for this last Monday took it in 8:00 in the morning and after 3 days being in the shop I had a call again. A few hours later they finally called me back said they have the part in but it's still not working right and going to have to keep the truck. And call Ford hotline. They said it could take 12 to 24 hours for them to respond back. I have two more trips to move to Oklahoma before the weekend and I told him I need the truck. The service visor said let me talk to my service manager this was at 9:00 in the morning 3:00 in the afternoon the service manager called me. They service manager told me that they need to keep my truck because they had several parts on order. And when I told him there was only one part ordered and it was already on there he looked at again said oh that's right. He told me that he would get with the service advisor and talk to him at 5:00 I went to go pick up my truck cuz I had not heard from him. My truck was in the parking lot when I went in service advisor said you're here to pick up your truck I said yes and y'all did not call me and tell me it was ready. I told him I needed the paperwork on the truck he said if the front didn't have it called the service manager. The service manager went outside and the service guy that was working on it was already gone and did not close out the paperwork. Service manager told me that he would email me the paperwork the next day. I'll call them today at 11:00 left a voicemail with the service advisor did not hear from him again do not have an email with my paperwork. Back to the top when they had my truck for 2 weeks every time I talk to him he said he emailed the service person but never did get a response back from him. He said he might have to walk back there and talk to him which is about 25 yards. If this is the way they do their business with emails only and nobody responds back no wonder they had my truck for 2 weeks. How hard is it for somebody to get off their chair and go back to talk to a real person instead of emailing. I still have to take my truck back in but not to them I'll be taking it to dealership in Oklahoma. When I took it first then it was still under warranty but the few trips I had to make to Oklahoma now it's out hopefully Ford will pay for the problem I'm having and we'll be covered under warranty. That's why I took it in the first time before the warranty ran out. Oh also I had a bulb out on the tail light and they replaced it but they told me they had to reprogram the truck if you put a new tail light light bulb in I found out from another dealership that is not right you do not have to reprogram it. I guess I'll have to spend my time calling back to get my paperwork in my email it seems like it be no problem since that's all they do is email people. I guess it's easier to send their employees email then one of their customers. I would never take my truck back to Five Star Ford in North Richland Hills Texas. I've seen a bunch of reviews on this dealership and they're all five stars so they must delete the ones that give them a bad review. More

I bought my Ford Escape at Five Star Ford NRH and the entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A special thanks to Ron Baron for updating me daily and providing a loaner while everything was being taken care of!! He was so kind and professional!! Also a special Thanks to MM Ross for taking care of the warranty and repairs and showing me I really can trust them to make me a Very Satisfied customer!!! I also want to thank Nick Hernandez for always doing a great job taking care of my oil changes and his kind and professional personality! I cannot express enough how happy and blessed they made me with my recent repairs!!! THANK YOU!! I can’t Forget to mention the ladies at the front desks and their kindness and of course the complimentary cookies!! And thank you to Johnny and all the mechanics that worked hard to make sure everything was repaired!! I highly recommend Five Star Ford in North Richland Hills, TX More

Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can bring it back and if it is linked to our replacement of the throttle body, we’ll fix it. More

Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More