Five Star Ford - Service Center

Sold, Customized and Excited Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best Five Star Ford is a great dealership, we've bought a handful of cars from them - not every experience has been the same but this last one was the best yet and I say it's because of our sales person, Danny Trauth. He has gone above and beyond what was needed to help us find the car, customize it and make us happy. Need a honest, genuine sales person that listens to your needs and wants then does what he can to help out - Danny is the guy! More

Customer care! Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the fut Excellent customer care! Thank you Michael Fitch and Dean for taking care of my sensor issue the same day! I hope to buy my next truck here in the future. More

Great Service I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understan I took my vehicle in for warranty repair and Josh took great care of me and my vehicle. The repairs took a bit longer than expected which is understandable for how busty they were. Josh kept me updated on the status and never over-promised what they did not deliver. I received my vehicle the day that Josh told me I would most likely get it back and my car is back to it's working condition. Five Star Ford in North Richland Hills has gained a repeat customer through this experience. More

Timely and Professional First, I wanted to recommend that if you ever need service for your Ford vehicle at Five Star Ford in NRH, please see Cameron Worthy. Cameron did an e First, I wanted to recommend that if you ever need service for your Ford vehicle at Five Star Ford in NRH, please see Cameron Worthy. Cameron did an excellent job in keeping me updated and informed on the services that were going on with my 2015 Ford Focus. He was friendly, very approachable, and had an honest personality about him that really showed through his work ethic. This young man truly understands and embodies the meaning of customer service. I strongly suggest that you ask to be advised by Cameron if you ever need service on your vehicle at this location. More

Mario Hurley is very good! I got to five star ford. I met Mario Hurley by chance. service is very good. Thank you,Mario Hurley! Thank you,Five star Ford! I got to five star ford. I met Mario Hurley by chance. service is very good. Thank you,Mario Hurley! Thank you,Five star Ford! More

Never know what to expect We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had We took our sons vehicle for an oil change and warranty work, since his job prevents him from doing son. We had taken it to the Granbury Ford and had such a horrible experience, I decided my next vehicle would be a CHEVY- YES that bad!! So, the hubby wouldn't let me take it alone, just in case it was that bad at Five Star Ford, NRH. We were amazed at the concern,effort and respect we were shown by Mr. Steven Carter. From the time we arrived, thru the many calls to report progress to the checkout, it was a very enjoyable visit. Steven is a genuine customer service person- quite refreshing this day and time!! Thank You, Steven, we will return!! More

Excellent Customer Experience!!! I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Frida I brought my 2016 F150 in on Friday, Oct. 7, at 5:30pm. I was hoping the service department would be able to help me immediately, even late on a Friday afternoon. My truck air conditioning had stopped working about 30 minutes prior to my arrival at Five Star Ford in North Richland Hills. The urgency for a repair was due to my travel plans to Austin TX the next morning to attend my nephew's wedding. We did not want to make that trip with no A/C. I went inside the service department immediately upon arrival and was greeted by Landon Owens. I explained my situation to Landon and he immediately headed out to the service bay area to see if anyone was still around that late in the day that could possibly investigate the problem with the A/C. He returned shortly and said that "Mario" was still in the shop and would be able to take a look. A short time later, my truck was ready to go and the problem was resolved! I really appreciate the customer service I received from Landon that day, as well as Mario's efforts. I have done business with Five Star Ford NRH in the past and have always had a great experience no matter the reason I was at the dealership. Great work and a great customer experience! My wife and I are grateful for making the wedding trip in comfort with A/C! Excellent work guys! More

Bought tires from Chris for my Kia Soul and it was a awesome experience!! Super nice from the beginning! Gave me exactly what I came in for 😉 for my Kia Soul and it was a awesome experience!! Super nice from the beginning! Gave me exactly what I came in for 😉 More

Good service on courtesy ride I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till se I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till service is provided. Sure would be nice if they could expand the service center to provide faster service. Today I waited 2 hours for an oil change. They I found out I need new breaks. Fortunately they have time to install them today. Thank you for that! I didn't want to wait any longer, so I took a courtesy shuttle home. Mr. Harry Waymire was a very nice man, very good and pleasant driver who know how to get me home fast, safe and sound. More

I-30 Breakdown Got car towed in. Steven as always did a great job checking me in and informed to the process for this new situation for me. Harry got us home Got car towed in. Steven as always did a great job checking me in and informed to the process for this new situation for me. Harry got us home safe and quickly as always. More