MM Ross

5 Star Ford NRH has been an exceptional dealership to have bought a vehicle fro. Alfred is a salesman who is dedicated to customer and company. Alfred and MM are fantastic people to know and have enjoye have bought a vehicle fro. Alfred is a salesman who is dedicated to customer and company. Alfred and MM are fantastic people to know and have enjoyed buying my vehicles over 20 years time. Thank you for your kindness and friendship. More

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Fantastic dealership with absolutely fantastic people. I surprised my wife with her dream car. Alfred, Mike, Martin, Joshua, and the whole team took great care of me! Excellent service all around from thi I surprised my wife with her dream car. Alfred, Mike, Martin, Joshua, and the whole team took great care of me! Excellent service all around from this amazing Ford store. Alfred is a gem. Thank you Alfred!!! More

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Joshua quickly responded to an issue I raised and did so with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service is nothing less than truly amazing. He is the general manager for Five Star Ford and easily could have handed this off to subordinates, but he personally took ownership of meeting the issue. He was kind and generous to me and I am grateful to have met and gotten to know him in addition to the sales experience. My family and I have been FSF customers for over 20 years, and Joshua is the prime example of why we return to this dealership. More

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I bought my Ford Escape at Five Star Ford NRH and the entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A entire staff has been professional and kind and have gone above and beyond from oil changes to repairs and correcting an issue with my warranty!! A special thanks to Ron Baron for updating me daily and providing a loaner while everything was being taken care of!! He was so kind and professional!! Also a special Thanks to MM Ross for taking care of the warranty and repairs and showing me I really can trust them to make me a Very Satisfied customer!!! I also want to thank Nick Hernandez for always doing a great job taking care of my oil changes and his kind and professional personality! I cannot express enough how happy and blessed they made me with my recent repairs!!! THANK YOU!! I can’t Forget to mention the ladies at the front desks and their kindness and of course the complimentary cookies!! And thank you to Johnny and all the mechanics that worked hard to make sure everything was repaired!! I highly recommend Five Star Ford in North Richland Hills, TX More

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Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditio Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak More

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I had the best experience! Fastest and easiest car buying experience ever. Will definitely see Alfred again.I love my new Bronco! Fastest and easiest car buying experience ever. Will definitely see Alfred again.I love my new Bronco! More

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It was a great experience, very professional folks. Made the experience very enjoyable and easy Made the experience very enjoyable and easy More

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I love going to five star Ford to get a new cars. Everyone there is so nice and friendly. Alfred is always willing to help make sure that I am comfortable with whatever car I want at the time, even Everyone there is so nice and friendly. Alfred is always willing to help make sure that I am comfortable with whatever car I want at the time, even when I don’t know what I want! This is why I keep coming back when my lease is up! More

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Everyone at Five Star Ford in North Richland Hills was easy to work with. Able to answer all my questions and made sure I was taken care of. Great communication! easy to work with. Able to answer all my questions and made sure I was taken care of. Great communication! More

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We had a wonderful experience purchasing our Ford F-150 King Ranch from 5 Star Ford! Lewis Bass was our top notch salesman that did an excellent job communicating with us from start to finish. Who knew King Ranch from 5 Star Ford! Lewis Bass was our top notch salesman that did an excellent job communicating with us from start to finish. Who knew that purchasing a vehicle out of state, sight unseen, would be so easy? We love our King Ranch and highly recommend 5 Star Ford! More

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