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Five Star Ford - Service Center
North Richland Hills, TX
414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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414 Reviews of Five Star Ford - Service Center
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February 11, 2025
Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditio Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak More
by JOHNJOYSYL
September 25, 2024
Customer service was good but the truck went in with working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can brin working AC. They found an issue with the AC and wanted $800 to fix it. I declined and got the truck back with no AC. Their response? You can bring it back and if it is linked to our replacement of the throttle body, we’ll fix it. More
by Memyselfandi
Employees Worked With
June 07, 2024
Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More
by Sharon.beeman1983
May 31, 2024
Great service with Caleb in Service. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. More
by jedeangelis
Employees Worked With
April 27, 2024
Good group to work with. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. Trustworthy. Friends. Have served us and a lot of our family and friends that we have refered to them. More
by patmclemore
March 22, 2024
David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More
by JOHNJOYSYL
Employees Worked With
Other Employees :
Steve Miller in the parts department has ALWAYS been an 'above and beyond'parts professional whenever I have a need for parts. I have been dealing with Steve for over 15 years now.. , Graciela Guerrero
February 08, 2024
My service representative, caleb, was very attentive and kept me informed of everything going on. kept me informed of everything going on. More
by b.shrake
Employees Worked With
November 04, 2023
Jason Howell at Five Star Ford NRH goes above and beyond- even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to even years after you’ve purchased a vehicle from him. My family AND extended family have purchased multiple vehicles from Jason and will continue to do so! His customer service is unmatched. More
by Mick
Employees Worked With
September 18, 2023
Very disappointed in the service department. I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could I went in with a serious issue on a 80,000 mile focus. I was told it would be 3 to 4 months to diagnose and the service writer acted like he could care less. I have bought many vehicles from this dealership. I expected better customer service from five star. More
by truette53
Employees Worked With
Prefer not to comment on individual
June 22, 2023
Caleb was recommended by my salesperson and I was not disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recomme disappointed. He presents himself as friendly and experienced in the world of dealership service departments. He treated me very welI. Highly recommend him and Five Star Ford in general. More
by Maverick
