Fitzgerald Subaru Rockville

Appreciated the technician’s video and customer service cost estimate. Very convenient free shuttle ride service. Website online reservation is easy to use. cost estimate. Very convenient free shuttle ride service. Website online reservation is easy to use. More

Work was done correctly and I was not pressured to do anything that was not needed. The service rep was polite and friendly. He explained everything to me and kept me informed throughout the service pro anything that was not needed. The service rep was polite and friendly. He explained everything to me and kept me informed throughout the service process. My only issue is even with an appointment it is impossible to get the work done in less than 2 hours. More

Work was done well and on time, service manager was professional and knowledgeable, and the professional and knowledgeable, and the More

The staff is always friendly, professional, and keep me updated during every service. I wouldn't take my car anywhere else! updated during every service. I wouldn't take my car anywhere else! More

Excellent service with one issue that prevents a 5th star. It is difficult to contact anyone other than someone who can schedule an appointment. This includes status of the service, timely response duri star. It is difficult to contact anyone other than someone who can schedule an appointment. This includes status of the service, timely response during open hours while the car is in service, and reaching a technician verbally. I sometimes get texts, but they are not timely. Other than that, I am pleased with the quality of work, the video texted to me with the results of their diagnostics (e.g. tire tread, brake wear, filter condition, etc.), the complementary Lyft service to my home about 2 miles away, and the lounge when I wait for the vehicle, which has great snacks and drinks. More

Professional, friendly, helpful and solved my problem that I had on my new Subaru Outback that I had on my new Subaru Outback More

We have been so happy with the Subaru and the quality of service received at Fitzgerald Subaru Rockville ! They are so helpful and informative about keeping our investment in great condition! service received at Fitzgerald Subaru Rockville ! They are so helpful and informative about keeping our investment in great condition! More

I appreciate that there is not a hard sell Here - options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit options are explained with prices and we can choose and prioritize service. I also love the waiting area with drinks and snacks including fresh fruit. Amadeo is the best ! More

Very good service. Matthew Clark gets five stars! And kudos to the people back in the shop who are doing the actual work on the car! Matthew Clark gets five stars! And kudos to the people back in the shop who are doing the actual work on the car! More

Once again, the service was excellent. I appreciated the video report as well as the detailed explanation and estimate of what was needed. My service advisor, Matthew Clark, was exceptiona I appreciated the video report as well as the detailed explanation and estimate of what was needed. My service advisor, Matthew Clark, was exceptional. He is professional, responsive, helpful, and nice. Everyone I interacted with was good. More