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Fitzgerald Subaru Rockville
Rockville, MD
158 Reviews
In 1966 Jack Fitzgerald founded Fitzgerald's Colonial Dodge in North Bethesda, Maryland. From the beginning the guiding principle of this new dealership was to provide exceptional value in the most comfortable, customer friendly sales and service environment possible. Today, Fitzgerald Auto Malls represents over twenty brands at nine Auto Mall locations and that same guiding principal continues. That's the FitzWay!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 158 reviews
February 27, 2026
I have been buying and trading in cars to this dealership since 2018. In 2018, while I was still residing in Hawaii and my wife was handling our move to Maryland, I purchased a New Forester totally online. I since 2018. In 2018, while I was still residing in Hawaii and my wife was handling our move to Maryland, I purchased a New Forester totally online. I got a fair price and the transaction was easy. In 2021, I purchased a new Outback from them and traded in a 2013 Hyundai Sonata and the 2018 Forester and got a great price (Thank you COVID and supply chain issues for raising the market value of used cars). In February of 2024, I traded in the 2021 Outback and intended to buy a new outback but the wife saw and drove a 2024 cosmic blue legacy that she liked better (happy wife, happy life). So, I bought the Legacy. At that time we had a minor disagreement regarding the trade in value of the Outback. I showed them the offer from CarMax and they matched it immediately. I have religiously gotten all servicing done by this dealership and have never had a service problem. Yes, I trade cars every three years, sometimes financing and sometimes paying cash. It all depends on the deal. Every transaction has been with aloha. On February 24, 2026, I took the Legacy in for 24 months servicing and that is the reason for this review. The service advisor was Matthew Clark and he was great. Will I trade again in 2027? Most likely but Subaru stopped making the Legacy sedan in 2025 and at my age the off roading days are over so I may be looking at other brands Did I get paid for this review? No. I routinely read reviews concerning this dealership and others within 50 miles. Recently this dealership took a bit of a hit because the car wash had been down for the month of February. Hello, This has been the longest sustained period of cold weather here in Montgomery county since like forever? I gave this dealership 5 stars because they earned them. More
by Ricky Roy
Employees Worked With
Matthew Clark, service advisor.
February 26, 2026
Sales was great but the tires were way over inflated at 43 lbs. sales explained many new features well 43 lbs. sales explained many new features well More
by fredwwright
Verified CustomerEmployees Worked With
February 26, 2026
I trust Fitzgerald Subaru because of the experiences I've had with their service department. The moment I enter the dealership and give the service agent my ticket I am greeted with friendliness. I appreci had with their service department. The moment I enter the dealership and give the service agent my ticket I am greeted with friendliness. I appreciate the video showing me the work being done on my Forester. The service department keeps me well informed about the condition of my car and what is needed. All my questions are answered honestly and professionally. I will never go to another dealership. The service department and workmanship on my car is the best! More
by NANCYKASLI
February 26, 2026
I love service and people at Fitzmall. Feel as if they've have taken me under their wings. Mr Amadeo helped me this time but Mr. Richards great also. Please don't make survey so long. Feel as if they've have taken me under their wings. Mr Amadeo helped me this time but Mr. Richards great also. Please don't make survey so long. I'm going to stop now. More
by elliottjonesdc
Employees Worked With
February 26, 2026
This dealership is consistent with great customer service. I went in yesterday to have my car checked for a long trip (they call it a safety check) and they got my car in and out within an hour for n service. I went in yesterday to have my car checked for a long trip (they call it a safety check) and they got my car in and out within an hour for no charge! Amadeo stayed in touch and kept me posted the whole time. I always feel that they care about my car as much as I do and wouldn't take my car anywhere else. More
by Sandra A Crowe
Employees Worked With
Amadeo
February 26, 2026
Outstanding customer service, and my vehicle was serviced and completed ahead of time. I will visit Fitzgerlad for my next service appointment. and completed ahead of time. I will visit Fitzgerlad for my next service appointment. More
by tm0402
Employees Worked With
February 25, 2026
I have had my Subarus serviced at FITZ Mall for 8-9 years. I’ve always found all employees to be professional, polite and knowledgeable. years. I’ve always found all employees to be professional, polite and knowledgeable. More
by jachab48
Employees Worked With
Do not remember sales associate’s name
February 22, 2026
Very nice service department. They actually seem to care unlike Ford who was horrible. Very glad I upgraded to a subaru. They actually seem to care unlike Ford who was horrible. Very glad I upgraded to a subaru. More
by DEBISORDERS
Employees Worked With
February 21, 2026
Competent,friendly ,competive professional workforce. The arrangement for receiving customers is time efficient. The waiting area is welcoming. It is a pleasure to visit it The arrangement for receiving customers is time efficient. The waiting area is welcoming. It is a pleasure to visit it More
by THUSAIN2008
Employees Worked With
February 21, 2026
Always pleasant and professional, it is refreshing when people greet you and acknowledge that they remember you people greet you and acknowledge that they remember you More
by LILPEANUT1958
Employees Worked With
