First Ford

Less than perfect service today...highly unusual! Good evening...I believe you guys are the best ford dealership in the area...so much so that i drive 30+ minutes to utilize your service department fo Good evening...I believe you guys are the best ford dealership in the area...so much so that i drive 30+ minutes to utilize your service department for work on my 2017 F350. I typically rate you 5 stars. However, today after rotating my tires and adjusting my alignment, my front tires were left at 80 psi vice 60 psi. Fortunately, I always check my tire pressure before driving the truck, otherwise it may have resulted in damage to my vehicle. I will continue to utilize the service department at First Ford...just a bit aggravated today in the limit of attention to detail. More

Love first ford Rob Rocha help me out a lot he got me the truck that I wanted he took his time sitting down with me explaining everything into detail made me feel co Rob Rocha help me out a lot he got me the truck that I wanted he took his time sitting down with me explaining everything into detail made me feel comfortable purchasing my vehicle do not rush me like all the dealerships More

Think twice.. BOB HEBERT WAS VERY NICE AND PROFESSIONAL, ROB ROCHA IS VERY UNPROFFESIONAL.. very high dealer fees compared to other dealers in the area. I needed BOB HEBERT WAS VERY NICE AND PROFESSIONAL, ROB ROCHA IS VERY UNPROFFESIONAL.. very high dealer fees compared to other dealers in the area. I needed a truck with side steps because of just having back surgery and needed help getting in an out. Truck had side steps in online pictures, even a close Up picture of them. when I test drove truck the side steps were on the vehicle. Went to purchase truck, Sat at dealer from 8:30 am to 3:30 PM. After sale was complete I went to get in the truck, side steps were completely taken off. When I confronted Rob Rocha, he laughed in my face and pretty much said he took them off and there’s nothing he can do. Instead of causing a scene I struggled to get into my new truck as they watched through the window and I left, and now have to purchase sidesteps online and have to pay for them to be put in. I’m not going to tell you to stay away from first ford, but if you do deal with them, request that Rob Rocha have nothing to do with the deal and you’d like another manager to handle your sale More

Easy transaction Steve was a great guy, nice person to chat with. Both sales managers were friendly people and nice to chat with. All nice friendly people. The n Steve was a great guy, nice person to chat with. Both sales managers were friendly people and nice to chat with. All nice friendly people. The numbers were juggled around a little to much, and it appears as if the dealership was trying to sneak some more profit in by adjusting monthly payments. I did not appreciate this. Your online presence is terrible and your reviews are awful. As a business you need to fix this. I’m not to picky about not getting the car right away, but I have purchased vehicles in the past and got them the next day or same day. You should have better follow up, I visited the dealership once before I purchased and did not hear back. I had to make the call back, which is unheard of in car sales. All in all the people are good to work with, the process needs adjusting. More

Service work Needed service work, oil change, rotate tires. Also had a recall item to complete. Easy process, friendly staff. Work was completed in a timely fas Needed service work, oil change, rotate tires. Also had a recall item to complete. Easy process, friendly staff. Work was completed in a timely fashion. More

Very professional Appointment was made for service. When I arrived, the vehicle was taken in for its oil change and was completed in a very timely manner. Appointment was made for service. When I arrived, the vehicle was taken in for its oil change and was completed in a very timely manner. More

Great buying experience Going in knowing what I wanted Steve Day, (my sales guru) made it even much more easier and enjoyable for me to decide and close the deal. Options wer Going in knowing what I wanted Steve Day, (my sales guru) made it even much more easier and enjoyable for me to decide and close the deal. Options were endless also broken down so that I can easily understand and make the best decision I’ve made in 2018. Needless to say I’m now a happy owner of a 2018 F-150 with all the bells and whistles at very cheap and manageable monthly price. More

32,000 mile service I had called to schedule service & also to let them know last time i was in i noticed when i got home that the trim on bottom of drivers door was comi I had called to schedule service & also to let them know last time i was in i noticed when i got home that the trim on bottom of drivers door was coming off. They must have disrupted it during the service. I live over an hour away so i thought this would be fixed while i was there since i scheduled it ahead. They said i would have to come back again because they had to order clips. I can’t believe they don’t stock these. Now i have to drive back again for this. More