Firkins Chrysler Jeep Dodge Ram

Sales great; not so with finance guy Got home and found several discrepancies in the financial papers. 1st was a $507 "warranty" that finance person said was "required" to obtain a dec Got home and found several discrepancies in the financial papers. 1st was a $507 "warranty" that finance person said was "required" to obtain a decent APR. Went to that bank after the sale and they said "not so" (plus some other words re this transaction) and THEN offered me .75% LESS than finance guy offered; again, with NO warranty Second. The amount financed did not match sales order. I signed $34,7xx.xx and finance guy raised that a couple of hundred dollars Third. I went to dealer to straighten this out Monday, Dec 24, and havent heard back. I will follow this up with certified letter to remove extended warranty and to refund both items above More

Recall issue! Came in for recall issue and had them look at breaks. JOE MURRAY was great again,Best guy there!! He is honest and looks out for his customers!!!! Came in for recall issue and had them look at breaks. JOE MURRAY was great again,Best guy there!! He is honest and looks out for his customers!!!! More

Horrible service, finance and sales. Only decent thing at this dealership was the nice receptionist. Sales, finance and service had me visit over 5 times due to incomplete paperwork, orde Only decent thing at this dealership was the nice receptionist. Sales, finance and service had me visit over 5 times due to incomplete paperwork, ordering wrong parts and deals they could not make. More

My ride They did a fantastic job. I live an hour and a half away and they went over and above to get me the best deal and the vehicle was as advertised. No ga They did a fantastic job. I live an hour and a half away and they went over and above to get me the best deal and the vehicle was as advertised. No games or gimmicks. I would happily recommend and use them again More

Theresa Steven's was a wonderful and very helpful sales woma They help so much with working with you to get a great brand new vehicle. Whether it be no down payment or a low monthly payment, they with with you a They help so much with working with you to get a great brand new vehicle. Whether it be no down payment or a low monthly payment, they with with you all the way through. More

We worked out the right deal! My second ram bought at firkins! They treated me well the first time! That’s why they earned my business the second time! Good job! My second ram bought at firkins! They treated me well the first time! That’s why they earned my business the second time! Good job! More

oil change and complete check of filters in car my service advisor is Joe Murray and he is fantastic. He has takes care of my needs with 5 cars over the last 7 years. he is the best ever, my service advisor is Joe Murray and he is fantastic. He has takes care of my needs with 5 cars over the last 7 years. he is the best ever, More

Slow greeting Was there 10 minutes before anyone greeted me. Then I saw my car was parked outside, but it was 30 minutes or more before then let me know it was done Was there 10 minutes before anyone greeted me. Then I saw my car was parked outside, but it was 30 minutes or more before then let me know it was done. More

It was Patriotblue Time! It was time for a New Patriotblue Pickup. My journey began with contact with Candice then I gave Summer a list of what i was looking for. She immediat It was time for a New Patriotblue Pickup. My journey began with contact with Candice then I gave Summer a list of what i was looking for. She immediately replied with a few in stock choices, I ranked them 1,2,3 to what I truly wanted. Appointment time to see, feel, and touch. Upon arrival I was greeted in a very professional manner by Todd and Justin who went out of there way to find "MY RAM" and make it happen. Now I have a Patriotblue 2019 Ram pickup in my driveway and could be happier with the whole buying experience. Thank you Firkins. Ok, Joe Murray, now you've got another one of my vehicles to keep in tip top shape! More

finally having recall part put in I tried 2 times to schedule a recall part placement Each time I was given an appt. and when I arrived was informed I should of called the parts Dep I tried 2 times to schedule a recall part placement Each time I was given an appt. and when I arrived was informed I should of called the parts Dept. to make sure they had the part and that they are only getting one or two of the parts as week and it will probably be up to 6 months before they have the part They made a copy of my recall letter and wrote my name number at the top and said they would call me when the part came in and I never received a call about it decided to call 5 months later and see if the part was in they finally scheduled me to come in and get it replaced - Was there for 2 1/2 hours waiting was told they were short and it would be an hour wait. Was not impressed. More