Firkins Chrysler Jeep Dodge Ram

Horrible service, finance and sales. Only decent thing at this dealership was the nice receptionist. Sales, finance and service had me visit over 5 times due to incomplete paperwork, orde Only decent thing at this dealership was the nice receptionist. Sales, finance and service had me visit over 5 times due to incomplete paperwork, ordering wrong parts and deals they could not make. More

oil change and complete check of filters in car my service advisor is Joe Murray and he is fantastic. He has takes care of my needs with 5 cars over the last 7 years. he is the best ever, my service advisor is Joe Murray and he is fantastic. He has takes care of my needs with 5 cars over the last 7 years. he is the best ever, More

Slow greeting Was there 10 minutes before anyone greeted me. Then I saw my car was parked outside, but it was 30 minutes or more before then let me know it was done Was there 10 minutes before anyone greeted me. Then I saw my car was parked outside, but it was 30 minutes or more before then let me know it was done. More

It was Patriotblue Time! It was time for a New Patriotblue Pickup. My journey began with contact with Candice then I gave Summer a list of what i was looking for. She immediat It was time for a New Patriotblue Pickup. My journey began with contact with Candice then I gave Summer a list of what i was looking for. She immediately replied with a few in stock choices, I ranked them 1,2,3 to what I truly wanted. Appointment time to see, feel, and touch. Upon arrival I was greeted in a very professional manner by Todd and Justin who went out of there way to find "MY RAM" and make it happen. Now I have a Patriotblue 2019 Ram pickup in my driveway and could be happier with the whole buying experience. Thank you Firkins. Ok, Joe Murray, now you've got another one of my vehicles to keep in tip top shape! More

finally having recall part put in I tried 2 times to schedule a recall part placement Each time I was given an appt. and when I arrived was informed I should of called the parts Dep I tried 2 times to schedule a recall part placement Each time I was given an appt. and when I arrived was informed I should of called the parts Dept. to make sure they had the part and that they are only getting one or two of the parts as week and it will probably be up to 6 months before they have the part They made a copy of my recall letter and wrote my name number at the top and said they would call me when the part came in and I never received a call about it decided to call 5 months later and see if the part was in they finally scheduled me to come in and get it replaced - Was there for 2 1/2 hours waiting was told they were short and it would be an hour wait. Was not impressed. More

Not an experience I would ever want someone else to have. This was my second vehicle I purchased at this dealer "certified pre-owned." The first vehicle had a 160 point inspection done that was far from accep This was my second vehicle I purchased at this dealer "certified pre-owned." The first vehicle had a 160 point inspection done that was far from acceptable. After I ended up putting money into the vehicle I was reimbursed by the dealer and sent on my way. A few months later I was having issues with my vehicle and saw a newer model with more technology and a hemi engine. I decided to buy from this dealer thinking they were giving me a good deal and getting me out of my other jeep they sold me that was having issues. Long story short I have had to take it down for warranty repairs 4 different times from Tampa which is a 45 minute drive each way. On top of all of the problems I have had with the newer vehicle they have done their best to fix the situation and make everything right. The suspension had problems and a "really bad shock" was replaced recently but the sound was still an issue with the front suspension. When I tried to tell them what the problem was I was told that there were not any issues with the vehicle and it was returned back to me. A few months ago I had a dash camera installed on the windshield which was placed in the cup-holder of my jeep after the windshield was replaced and the technician was trying to figure out where the suspension sound was coming from. I was humiliated after watching the video of them in MY vehicle talking badly about me and my credibility about the situation. There was also some talk about losing someones keys from another customer that was in for maintenance. When buying a vehicle especially certified pre owned I expect not to have issues with the vehicle immediately after driving it off of the lot. There were a lot of issues with the vehicle and almost just as bad as the one I previously purchased. I do not believe that this dealer looks over the vehicles they purchase to make sure they are certified pre owned. They simply just clean them up and put them on the lot for sale. I would never trust this dealer to touch my car again and am having to deal with out of pocket expenses for repairs because of my diminished trust. If you are looking at buying a vehicle from this dealership, do yourself a favor and take the vehicle you are thinking about purchasing to a different garage to be inspected. Do your homework before you purchase a vehicle and make sure that what you are buying has had a thorough inspection. I could go on longer about all of the problems I have had with two separate vehicles I purchased here but the breaking point was seeing the technician and the service manager throwing me under the bus discrediting an issue I was experiencing and talking about me badly in my own vehicle. More

Gasoline odor in car and garage Brought car in to check where the odor is coming from and saw Joe Murray who immediately had the car checked for leaks. It was determined it was due t Brought car in to check where the odor is coming from and saw Joe Murray who immediately had the car checked for leaks. It was determined it was due to fuel purge. Joe then recommended I have the due maintenance performed. Very satisfied with Joe Murray's expertise and the service I always receive at Firkins. More

Most friendly,informative and helpful . The most friendly, informative, and helpful of any dealership I have had contact with. YOUR F. SCOTT BETTI,Sales Consultant, was so friendly, informa The most friendly, informative, and helpful of any dealership I have had contact with. YOUR F. SCOTT BETTI,Sales Consultant, was so friendly, informative and helpful as well as patient in answering every question we wanted information about. The other managers and specialists that Were involved with the transaction were equally friendly, informative, helpful and patient in our Acceptance of our transaction with your dealership, and we thank you very much. More

They got me in last minute They got me in on a Saturday morning when they were already crazy busy but made sure they got me in and indodnt wait very long either. They got me in on a Saturday morning when they were already crazy busy but made sure they got me in and indodnt wait very long either. More

Matthew D. I had a oil change and tire rotation for my Jeep Trailhawk. Always super easy to schedule a maintenance service appointment and all work is done quic I had a oil change and tire rotation for my Jeep Trailhawk. Always super easy to schedule a maintenance service appointment and all work is done quickly by competent Technicians. I sincerely appreciate the friendliness, courtesy shown me & other customers at Firkins Jeep Dealership and the delicious donuts and coffee in the service area waiting room. More