Firelands Toyota

How NOT to Treat a 90-year-old Veteran. On Aug. 27, 2015 my father, who is 90 (and a Veteran), took his 2007 Toyota RAV4 – which had only 46k miles and was PAID OFF – to Kasper Toyota in San On Aug. 27, 2015 my father, who is 90 (and a Veteran), took his 2007 Toyota RAV4 – which had only 46k miles and was PAID OFF – to Kasper Toyota in Sandusky, Ohio to have work done on recalls. Before he left, he was persuaded into signing a 3-year lease on a stripped-down 2015 RAV4. My father has macular degeneration and does not know if he will be driving in three months let alone three years. Also, my father had arranged for the 2007 vehicle to be “transferred on death” to my sister, Cindy Wagner Hanson. The contract states that my father has the right to cancel the contract but Kasper Toyota is refusing to do so. They have since sold his car for $7,300 more than they gave him for it. My father has told me that: • while in line in the service department, he was approached by someone asking if he was interested in looking at cars. • the salesperson, Susan Missig was very pushy. My father tried to get away from Susan by telling her that he needed to talk to his daughter before making a decision but she persisted in pushing him toward the sale. • Susan immediately had my dad’s car taken somewhere “to be appraised” and he felt he was being held captive. • he did NOT leave the dealership and come back to fill out paperwork (as the general manager claims); When he left the dealership, he had already been persuaded to sign a lease and left in the new car. • he went back the next day and expressed his dissatisfaction with the new car and to ask for his 2007 car to be returned to him. Because Susan was off, he spoke to “the stocky guy who had done the paperwork” (Steve Donahue). Steve told him that the 2007 had been sold (although it was still sitting in the lot and listed for sale on line). My father felt that Steve gave him the brush-off. • the 2015 RAV4 does not include all the features that were promised by the sales person. It is a stripped down model. When I first spoke to Troy Maxwell, I told him that I thought my father had been taken advantage of and that he wanted his car back. Troy said that he (Troy) had “committed to having work done on the 2007 RAV4” (not that it had been sold). I asked what “committed to having work done” meant. He responded that some of the work had already been done. (Recall work?) When I continued to insist that I see the video that supposedly shows my father coming back to the dealership to sign papers, Troy reacted in a very hostile manner. He raised his voice at me telling me that he expects me to make an apology to everyone involved at the dealership when I see on the video that my father had left and came back. I said I would not apologize for trying to protect my father. I also told him not to raise his voice at me. When Troy continued to raise his voice and try to talk over me, I told him that I was hanging up. A half hour later Troy called me and proposed that I “put my money where my mouth is”. He proposed that I bring $250 to cover the cost of extracting the footage in question from the dealership’s security tapes. He said he would also bring $250. He told me that if the video shows my father leaving and coming back, “...you leave $250 lighter but with a shiny new DVD”. I don’t believe he even addressed what my father was going to get out of it. With regard to the “video evidence”, video can easily be edited to reflect whatever “truth” the editor may have reason to tell. Altered or not, the video would not necessarily show clearly anything that would explain why my father was leaving or what car he was driving when he left. Troy went on to explain to me that, “by the way, high-pressure sales are not illegal...”. In my opinion, this is what this issue comes down to: A 90-year-old veteran with macular degeneration takes his car (which was paid off and has only 46k miles) to the dealership for repairs. He leaves with a 3-year lease on a new STRIPPED DOWN vehicle. No, he was not tied down and forced to sign. However, the dealership took advantage of him and sold him into something that was clearly in THEIR best interest, not his. This falls under the category of DECEPTIVE AND UNCONSCIONABLE BUSINESS PRACTICES. It seems clear that the ETHICAL and MORAL response would have been for the dealership to rescind the contract, return my fathers car and lose the sale of one vehicle rather than lose far more sales as the result of truthful, widespread, and ongoing negative publicity. More

What an AWESOME experience! My car buying experience at Kasper Toyota was, in a word...AWESOME! I called and talked to Matt. He was very pleasant and honest. He went out to th My car buying experience at Kasper Toyota was, in a word...AWESOME! I called and talked to Matt. He was very pleasant and honest. He went out to the car I was interested in and took additional pictures for me. I am over 3 hours away and in a different state. I have wasted time in the past driving from dealer to dealer only to have been lied to. This was not the case here! I knew exactly what to expect. Matt said he does this for all his customers. That is certainly going above and beyond if you ask me. I made the drive and everything went super smooth. The car was pulled up for me and nicely cleaned for my test drive. When I arrived back from the test drive all of the paperwork was prepared and ready to be signed. I was in and out of the dealership in under an hour. Holy Moly! I will return here for all my car needs in the future as well as sending all my friends and family to this place! Kasper Toyota...YOU ROCK! More

Working with Matt on a used Lexus Wow - what a polite and professional person to work with. He went above and beyond to get me all the information on the car I was interested in. We l Wow - what a polite and professional person to work with. He went above and beyond to get me all the information on the car I was interested in. We live about 4 hours away so he was my eyes looking at the car and describing the condition. The dealership sounded amazing and I'm sorry we didn't have a chance to do business with it! Keep up the good work Matt!! It was a pleasure to talk to you! More

Have no issues with kasper. They did walk us through the different models and helped us pick the one that we wanted 2013 Prius two different models and helped us pick the one that we wanted 2013 Prius two More

This is our third purchase from Kaspers. We have had outstanding service and good deals and highly recommend their dealership for its products, sales team & service. In particular, Susan has done an ou outstanding service and good deals and highly recommend their dealership for its products, sales team & service. In particular, Susan has done an outstanding job of accommodating our needs & providing us with great deals & service. More

I can only regret that you are not here in this town, where I live Indianapolis Indiana. Your customers are lucky they have someone that is so honest and has so much integrity Jerry Thacker where I live Indianapolis Indiana. Your customers are lucky they have someone that is so honest and has so much integrity Jerry Thacker More

Great service and very friendly people. They have went above and beyond to make things right. I would highly recommend Kasper Toyota when purchasing a vechicle. above and beyond to make things right. I would highly recommend Kasper Toyota when purchasing a vechicle. More

I purchased a new vehicle from Kasper. Overall I am happy with the deal even though they could not get me exactly what I wanted. Todd and Jared were easy to work with and very attentive to what I was happy with the deal even though they could not get me exactly what I wanted. Todd and Jared were easy to work with and very attentive to what I was looking for. I would recommend them to anyone. More

The overall experience was one of the best I have had thus far with a dealer. The salesman ( Norm ) was very helpful and instrumental in my final decision to purchase the vehicle. He was very friendly an thus far with a dealer. The salesman ( Norm ) was very helpful and instrumental in my final decision to purchase the vehicle. He was very friendly and knowledgable. The speed at which this transaction was completed was exceptional, as I have had other experiences that required alot more time to complete. More

I really love the service and the friendliness of everybody that works at Kasper in special Susan Missing I meet her back in 2009 when i was looking for a car she was really good with me, she help me everybody that works at Kasper in special Susan Missing I meet her back in 2009 when i was looking for a car she was really good with me, she help me and got a very good experience with the years is been more than a sales person shes a friend. I will always recommend her. Her hard work and her kindness is very appreciate I just can thank her enough for everything More