Findlay Volvo Cars Las Vegas
Las Vegas, NV
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Kenny assisted me with getting all the recall work done on my XC 90 in a timely manner, kept me updated with communications and supplied me with a loaner vehicle until the work was completed. on my XC 90 in a timely manner, kept me updated with communications and supplied me with a loaner vehicle until the work was completed. More
Service guy said it would be about an hour wait. And it was right around an hour just like he said. The issue was not resolved, and was informed it could be from the latest software update. So I am And it was right around an hour just like he said. The issue was not resolved, and was informed it could be from the latest software update. So I am still dealing with the issue if my passenger side mirror not adjusting back up in to position. Yesterday my driver mirror has started doing the same thing. So it is a little frustrating having to adjust my mirrors all the time. More
I have brought my car in multiple times for the past couple months. The first was for a diagnostic/ oil change to understand the state of the car. I was told a few things needed to be repaired. Over the couple months. The first was for a diagnostic/ oil change to understand the state of the car. I was told a few things needed to be repaired. Over the course of the couple months I mentioned, I had all of the items repaired excluding the trunk lock. This has costed me a total of $4,270.75. I completed the repairs because my intention was to sell it to a friend and I would make a net profit of over $7,000 after all the repairs. After the last repair, engine mounts and control arms, I was advised that would fix the noise I was hearing. I picked up the vehicle and I was still hearing the noise, so I brought it back. After another diagnostic I was advised that it was the turbo charger making the noise and it would be $6600 to repair. Which is ridiculous, because this was the same noise from the first day I brought in the car. When I declined the repairs, Ken Ly told me I would be signing a waiver. I have NEVER been told that me declining a service would require or result in a waiver of any kind. It seemed deceptive that I was being pressured for a repair when I am the one who is trusting the experts to tell me what is wrong with the vehicle. Had I known from the beginning that the cost was over $10k I would have never gotten any repairs. I would have just stored it in my garage or given it away. But I was deceived into believing the repairs conveyed initially were needed... just to get here and there's more. I haven't put 200 miles on the car since we began this process, so no one can tell me it occurred while I driving it. More
My Experience with Mr. Ly has always been professional.. productive ..educational... Helpful and Respectful of both my time and my wallet...my not even two year old Volvo n Ly has always been professional.. productive ..educational... Helpful and Respectful of both my time and my wallet...my not even two year old Volvo needing a 4000 dollar repair could not have come at a worse time in one week I had a cancer diagnosis..I was in the middle of apartment shopping and planning the move ..and then a broken down car on top of it all..I was just barely hanging on .. Kenny took one hundred percent ownership of the car problem and though I didn't get the chance to acknowledge his actions or my gratitude.. hopefully you guys are able to pass along my thanks to him and everyone else who helped make the situation better and more manageable for me . More
Need a dedicated space for service customers 5 Need a dedicated room/space for service customers to wait...or work...or relax..having service customers waiting in the library like atmosphere of an open s dedicated room/space for service customers to wait...or work...or relax..having service customers waiting in the library like atmosphere of an open showroom floor is an agonizing wait experience for service customers..and if your service loaners are going to be scarce...then a relaxing .. productive Informative Refreshing Service experience..would be nice More
Fast and efficient. Service Team always provide great customer experience. Thorough explanation of vehicle symptoms and solutions to address. Service Team always provide great customer experience. Thorough explanation of vehicle symptoms and solutions to address. More
The dealership in general is fantastic. Kenny goes above and beyond to make sure we are happy with our service and he is very kind and very helpful. A+!! Kenny goes above and beyond to make sure we are happy with our service and he is very kind and very helpful. A+!! More




