Fields Chrysler Jeep Dodge

I purchased a certified pre owned (CPO) Jeep from Fields. At the time of purchase, there were items that needed to be addressed and the GM (Mike Torre) agreed and set an appointment for the items which neede At the time of purchase, there were items that needed to be addressed and the GM (Mike Torre) agreed and set an appointment for the items which needed to be fixed, including the vehicle hood which was part of a Class-Action lawsuit recall that had not been addressed. On 1/7/24, I brought my car in as scheduled and was told, when I came to get my vehicle, that replacement of the hood would not be honored because the previous lessee "must have been in an accident" and had it fixed and a missing "anti corrosion sticker" which voided the recall by Jeep. This goes against the Jeep CPO policy which states that paint is inspected and covered. I then took the vehicle to another certified Jeep body shop who informed me that there is no such thing as the aforementioned sticker and that the hood was both a factory hood AND factory paint. They said that it was covered under the Jeep recall and has been submitted for repair. Fields fraudulently sold a car as CPO, and did not follow the policy for coverage under the CPO policy nor under the recall class action, but instead offered for me to pay them for repairs which were agreed upon at the time of purchase. FIELDS RESPONSE: Our process is to send the vehicle to the body shop for the professional opinion of the condition of the customer's concern . This vehicle has had the hood replaced/painted, as the label is not in the correct position that it comes in from the factory . The label has been removed & reinstalled at some point . The factory clear coat is no longer on the hood of this vehicle per the professional opinion of our body shop . The corrosion warranty process requires an estimate & pictures to show proof to the factory that there's a defect or corrosion to be approved & the claim paid by the manufacturer. We must follow those guidelines. We do not know what the outcome of the customer's concern until the inspection has been done & reported back to us as the end result from the body shop. We will not be able to perform a warranty repair on the hood because it no longer has the factory clear coat. MY RESPONSE: I am rejecting this response because: Fields responded that they took pictures of the vehicle (LIE), they supplied them to Jeep (LIE), I am the SECOND owner of this vehicle and I should NOT be held responsible for the actions of the previous owner/lessee of the vehicle. Fields should honor the Jeep CORPORATE, certified, Pre-owned policy on the jeep.com website https://www.jeep.com/certified-pre-owned.html I have been trying to reach the General Manager (voicemail tag is being played) FIELDS BRUSH OFF RESPONSE: I've spoke to Mr. Dryman in detail about the situation . He's going to have the vehicle taken to another facility to do the work he's looking for. MY RESPONSE: I am rejecting this response because: The dealership needs to accept responsibility for its actions and admit that they lied to me about multiple items related to this case. Yes, I am taking the car to another Chrysler-Certified body shop in the Chicago area because I do not trust Fields to touch my car as they have proven their worth. They got their one and only sale from me, my friends, or family. This will change and reflect my review of their dealership and their business practices. They will not admit that they violated the Jeep Certified Pre-Owned policy that is on Jeep's website. Jeep customer care has CONFIRMED with me that Fields never sent in pictures. They only opened the claim and then closed it stating the sticker movement, not factory paint, etc. They never once provided pictures to Jeep. But again, since they cannot accept their fault and their lies, that's fine. More

I have taken both of my vehicles (a Jeep and a Ram 1500) to Fields for the past 4 years for Service, and referred them 3 customers who have purchased vehicles and take their vehicles in for service. Now I a to Fields for the past 4 years for Service, and referred them 3 customers who have purchased vehicles and take their vehicles in for service. Now I am having an issue with the paint bubbling on my Jeep and they are refusing to help me because I didn't originally purchase the car with them. This is a violation of their franchise agreement, but more importantly, terrible customer service. More

If I had the option, this dealer wouldn’t even get 1 star. After seeing that there was a new general manager and service staff i thought my experience may have been better than the past couple experienc star. After seeing that there was a new general manager and service staff i thought my experience may have been better than the past couple experiences I had. Unfortunately, the past experiences and my countless complaining about damaging my car was sufficient enough for the dealer to blacklist me and my Jeep from ever returning. Due to me posting a review and continuously having to call them to get answers, they decided that I’m not allowed to have my car serviced anymore!? Unreal! The general manager Ken told me “it’s an old car, it’s going to get broke in service. Nothing we can do about it…” But anyone knows that statement is unacceptable. Always make sure to read your invoices and ask if parts are from junk yards because they will install them, price them, and hide them as remanufactured units not used/wrecked parts. I had to learn this the hard way, and it costed be quite a bit to have repaired after this dealer installed a junk yard transfer case that blew up on me while on the highway, and said that I just missed the included lousy warranty. Either I go somewhere else, or pay another couple grand to have it fixed again. Because of this I have involved FCA and reported the dealer to inform FCA of the scams they are pulling on customers. From a 30 minute phone conversation with them, it sound like FCA cares a whole lot more than Fields does. Any how, I'm very disappointing on how a dealer who prides themselves of customer excellence handles customer vehicles and repairs. I hope this warns others to be cautious about where they service their vehicles, and at all cost avoid this dealer! If you're lucky you'll get the staff to apologize and say they would like to know how to improve the customer satisfaction level, but they have a lot more to work on that just that. How about selling new quality parts! More