Fertitta Chevrolet

I normally associate purchasing a car to the ordeal of going to the dentist for a root canal. I know it will not be pleasant; however, it must be done. Jose Gonzalez, at Norman Frede, changed my car buyin going to the dentist for a root canal. I know it will not be pleasant; however, it must be done. Jose Gonzalez, at Norman Frede, changed my car buying experience. Due to my hectic schedule, I was unable to get to the dealership, so he brought the car to my office. I was delighted at his ability to find the car that fulfilled all my expectations. In addition, he gave me what I believed was too much for my old "clunker" that I was afraid to continue driving. The frosting on the experience was the low 1.9 interest rate I was able to obtain without having to go to my credit union. As a female shopper, I felt completely vulnerable before embarking on my search for a car; however, I am grateful to have found a sales man that is willing to put dignity back into the car shopping experience. Thanks, Jose! More

We had a great experense we would 100% come back when it is time to perchise a another vehicle. Our sales man was as helpful as you could ask for. Thanks again is time to perchise a another vehicle. Our sales man was as helpful as you could ask for. Thanks again More

It's a very Friendly group at Norman Frede. Worked with my specific needs. Very upfront and easy to understand all aspects of our deal. Sonny is a great salesman. It's a pleasure to work with him. with my specific needs. Very upfront and easy to understand all aspects of our deal. Sonny is a great salesman. It's a pleasure to work with him. More

When it came time to purchase a bigger family car, we really did our research. Living in Austin, we were willing to look beyond our hometown if need be. We first started working with Nathan Cook from Nor really did our research. Living in Austin, we were willing to look beyond our hometown if need be. We first started working with Nathan Cook from Norman Frede in Houston when we came across a Tahoe that we were very interested in from Auto Trader. Not only was Nathan extremely professional to work with, but he was also super quick to respond, get me answers, and work with us on our trade. I called several other Austin dealerships that were not near as fast to work with, or professional, or that were willing to give us the deal that Nathan was able to work out. We wanted to make sure that if we were making the drive from Austin that the vehicle was as accurately described as possible. He answered all of our silly questions again, with professionalism, couth, and speed! Nathan was great about following up without being annoying or overbearing. Nathan made sure to have all of the paperwork taken care of in advance so that when we did arrive everything was seamless. We were in and out in under an hour and the best part, the vehicle we purchased was even better than described and what we expected. A few days after our purchase, Nathan called to make sure we didn't have any questions and thanked us again. In addition, we received a hand-written thank you letter. It's not very often that people go over and beyond to ensure customer satisfaction, but that's what sets Nathan apart from the rest. Hands down one of the most positive car buying experiences we've ever had. Not only would I recommend Nathan and his team at Norman Frede, but I hope that if we continue to buy in the Chevrolet/GMC family, that we will continue to work with Nathan! We absolutely had a stellar experience...this coming from a very difficult to please with high expectations Austin mom! More

My wife and I had a great experience purchasing two vehicles from this dealership due to the great service. They do the right thing. Nathan Cook was the best...we dealt with him with both purchases. We vehicles from this dealership due to the great service. They do the right thing. Nathan Cook was the best...we dealt with him with both purchases. We would deffinately come again when it is time. And deffinately recommend this dealership to everyone. We are truelly completely happy with the service. More

We were just "LOOKING" but we drove one home that night!!! Patrick, the salesman, was so helpful, so genuinely interested in giving us all the information we were looking for, that he helped us that night!!! Patrick, the salesman, was so helpful, so genuinely interested in giving us all the information we were looking for, that he helped us find EXACTLY what we were looking for. We were treated so well, and are so happy with our purchase. We would recommend Patrick and Norman Frede Chevrolet to ANYONE looking for help buying a new vehicle. More

Buying a car can be a great big hassle. Is this the car I really want? - is it in good mechanical condition? - am I going to get a great, good, fair or poor car? - can I get a better deal/car somewhere else? really want? - is it in good mechanical condition? - am I going to get a great, good, fair or poor car? - can I get a better deal/car somewhere else? - are the sales people going to take me for a bad ride and treat me like a checkbook? Well folks I can tell you I have been buying cars for many years and I have never had such a good experience as I did at Norman Frede. These folks have it going on and I am sure I don’t need to tell Mr. Frede that because I’m sure his quality factor in sales, referrals and repeat business is telling him all this. I was greeted with a smile and friendly hello and the sales and staff made me feel welcome and comfortable. They work together over there as the person that took me for the test drive in my to-be new Jeep was not my salesman, however he made me feel as I was just as important to him. Mr Pastor asked me several times during the process if I needed anything and was just checking to make sure I was getting the attention I should be getting. Patrick Wood, my salesman, was a sharp intelligent, friendly and attentive. I asked him if he had served in the military because he was so disciplined and respectful. Patrick gets an A+ from me and that reflects back on the other sales staff, the manager Mr. Paster and the dealer. GREAT JOB NORMAN FREDE! I’ll be back when I need another car and I will recommend you! More