Fertitta Chevrolet

My second experience was just as excellent as my first one. I made my appointment with Danny, he was very kind and friendly , even know ( as a woman+ car) I didn’t know what I was talking about he stayed kind a I made my appointment with Danny, he was very kind and friendly , even know ( as a woman+ car) I didn’t know what I was talking about he stayed kind and helpful. Trever was the one taking care of the problem with my car. He is excellent!!!!! Kind, helpful and very friendly. He truly cares about his customers. Outstanding service there. All of this would of been a headache if Linda wouldn’t help me set up my visit and tell me about Norman Frede Chevrolet. Thank you ! More

Wonderful! The team got me a great deal on a 2018 Traverse and were friendly and helpful the entire way through, making sure to give me as much information as po The team got me a great deal on a 2018 Traverse and were friendly and helpful the entire way through, making sure to give me as much information as possible and answer all of my questions. I had a great experience and walked away happy! Would purchase from again! More

GREAT GREAT GREAT Ana Villa was so helpful she is the best. I would recommend anyone that is looking for a car should go to Ana Villa at Norman Frede in Houston Texas. Ana Villa was so helpful she is the best. I would recommend anyone that is looking for a car should go to Ana Villa at Norman Frede in Houston Texas. If I can give a 10 star I will give it. More

Warranty Came in to renew my lease for a 2018. The process went smooth as soft butter. I will be returning when I'm ready to trade my 2016 Colorado. Came in to renew my lease for a 2018. The process went smooth as soft butter. I will be returning when I'm ready to trade my 2016 Colorado. More

Always courteous service and keeps you informed! Weather online appointment or just show up they are always friendly and get you in and out and keep you informed! Keep up the great work. Weather online appointment or just show up they are always friendly and get you in and out and keep you informed! Keep up the great work. More

Not the most honest dealership I bought a 2017 a Grand Sport Corvette. I purchased it on Wednesday inspected it told the dealership I would pick it up on Friday. Well I pick it up I bought a 2017 a Grand Sport Corvette. I purchased it on Wednesday inspected it told the dealership I would pick it up on Friday. Well I pick it up on Friday afternoon, I was in a hurry because I had to pickup my daughter from school, and I drive it straight home and put it in the garage jump in my truck to pick my daughter up from school. Next morning a few friends come over to look at the car and as they are admiring it, one says, man there is a scratch on your car. I immediately call the dealership and speak to Darren the Sales manager. He ask me to bring the car in and wants to look at the car. He looks at the car and asks me to bring back on Wednesday my day off so he can get the body shop to look at it. Body shop manager states the bumper needs to be repainted scratches are too deep. The body shop manager then tells me the dealership is not paying for it I have to. I immediately go talk to Darren and he states I am a liar and they will not fix the scratched bumper end of story. Now mind you I have purchased several vehicles from this dealership and have had several of my vehicles serviced here for the better part of 20 years. Never again. The service and sales department used to be excellent. Not anymore. They have lost a long term customer. More

excellent expierence Tab Billups was excellent again as usual, he and the staff make the car buying an easy and excellent time. from ordering,financing and all the details Tab Billups was excellent again as usual, he and the staff make the car buying an easy and excellent time. from ordering,financing and all the details of explaining the vehicle inside and out. Thanks again for making it fun... More

Excellent customer service I took my camaro to Norman Frede Chevrolet and I was very pleased with Trever who kept everything on point for me. He called me every day to let me kn I took my camaro to Norman Frede Chevrolet and I was very pleased with Trever who kept everything on point for me. He called me every day to let me know what's happening with my car.I had no worries. I also got Excellent customer service from Linda ( from the office) and Jose who gave me rides from and to the dealership. I can highly recommend this place to anyone!!! More

Life Long Customer Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him foreve Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him forever. Not once did I ever get the feeling of being high pressured into making a decision. Everyone at the dealership always goes above and beyond to help you in anyway they can and a great customer experience is what’s it’s all about. It’s the difference between a one time sale and a life long customer. A big part of our decision to come back to Norman Freede Chevrolet is their outstanding service department. The service department can make it or break it if there's no service after the sale. More