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Fertitta Chevrolet

Houston, TX

4.9
978 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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978 Reviews of Fertitta Chevrolet

January 26, 2023

Initially I went to a different dealership and had a very bad experience! Had a wonderful experience with Miss Ana and her sales manager! More

by Rdcorrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Villa
Jan 27, 2023 -

Fertitta Chevrolet responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Norman Frede Chevrolet Team

January 26, 2023

Took my Volt in for BECM replacement under warranty. Although I’m not super pleased with GM for not having replacement parts for known defects in manufacturing, I am very pleased how my dealer took care More

by CSmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Johnson
Jan 27, 2023 -

Fertitta Chevrolet responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, The Norman Frede Chevrolet Team

January 25, 2023

Received great service from Trever. he go me in as and out in a timely manner. Made me feel very welcomed.i will be glad to return to service dept. If and when I need them.Great Customer More

by Richard wallace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Jan 27, 2023 -

Fertitta Chevrolet responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Trevor. We pride ourselves on offering high-quality customer service, and we are glad we were able to take care of you. It was our pleasure! Sincerely, The Norman Frede Chevrolet Team

January 24, 2023

Employees are always focused on the customer. It is very much appreciated. Thank you for all that you do. More

by darlablalock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Jan 26, 2023 -

Fertitta Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Norman Frede Chevrolet Team

January 24, 2023

Repair was on time and as quoted. Service staff is professional and recommend a good solution. More

by Spnoffke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Jan 26, 2023 -

Fertitta Chevrolet responded

We appreciate your kind words about our service team. Thank you for choosing Norman Frede Chevrolet for your vehicle needs. Sincerely, The Norman Frede Chevrolet Team

January 24, 2023

Breanna handled our experience very professionally and was outstanding in all facets of our situation! More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Stafford
Jan 26, 2023 -

Fertitta Chevrolet responded

Bob, we are so glad we could take care of all of your needs at Norman Frede Chevrolet. Thank you for giving this feedback; we will be sure to share it Breanna! Sincerely, The Norman Frede Chevrolet Team

January 21, 2023

I am new with this dealership, My first oil change did not go great but the next day I returned and explained what had happened they immediately took my truck and fixed the problem. They have always been More

by mikegoodnight
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Jan 22, 2023 -

Fertitta Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Norman Frede Chevrolet Team

January 20, 2023

Always friendly and the work was completed sooner than I expected. Super happy all around. More

by avytlacil70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jan 22, 2023 -

Fertitta Chevrolet responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

January 19, 2023

This was the best buying a car experience I have ever had. Julio is a fine young man that knows about what he’s selling. Amy had all the paperwork ready with zero errors. She is a very nice person. Great More

by earllanius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez 5 stars. Amy in finance 5 stars
Jan 20, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Norman Frede Chevrolet Team

Jan 21, 2023 -

earllanius responded

Thank you fro responding. I only met a few people from your dealership. Very impressed. Hope you give my response to the persons mentioned in my response. Look forward for my experience with Norman Frede Chevrolet. Thank you Earl W. Lanius

January 19, 2023

My state inspection was taken care of quickly. I was in and out faster than I anticipated. More

by JPC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Jan 20, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Norman Frede Chevrolet Team

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