Feldman Kia

The guy you want to talk to is Andrew! Great service and support. Extremely helpful and knowledgeable staff, they know their KIAs. My appointment's estimated time of completion was met and Great service and support. Extremely helpful and knowledgeable staff, they know their KIAs. My appointment's estimated time of completion was met and the price was more than reasonable. More

REPAIR ELECTRICAL FIRE DAMAGE 2007 KIA SORENTO 1) Insurance Company dropped off car and Service Department signed for when called 7/8 days later to check status they had no record of car being th 1) Insurance Company dropped off car and Service Department signed for when called 7/8 days later to check status they had no record of car being there. Visual was done and found car in lot. Car had not been put in the computer. 2) Made appointment to have car put on hoist and pictures taken of damage. Waited over 1 1/2 hours for open bay. When one opened Service Department manager and us went outside to wait at car. Employee came out and informed us that since battery was dead they weren't about to push it and " if we wanted pictures we could crawl under the car and take them". He turned around and walked back inside and the manager followed without a word. We are seniors and the Mr. is disabled and has to walk with a cane. 3) When the Body Shop finished repairing the Fire Damage called us that car could be picked up. I asked if the Service Department had done a complete electrical check when they replace the two electrical harnesses that caught fire in the rear tail light section. Checking paperwork found had not been done. They called and confirmed this. The body shop had one of their specialist run one instead of taking car back to the Service Department. Electrical Surges were found in over 3 places INCLUDING the junction of the new harnesses they had just put in. Body shop repaired. The Service Department was giving us a car that was unsafe and dangerous to drive. Thank God I questioned their work. 4) we finally were able to pick our car up AFTER 3 MONTHS of being there. This was truly the stuff nightmares are made of. More

MY KIA FORTE KOUP After alomst 10 years with my Kia Spectra 5 , I decided to trade it in on a Kia Forte Koup. I went to Feldman Kia to lease my new car. The service th After alomst 10 years with my Kia Spectra 5 , I decided to trade it in on a Kia Forte Koup. I went to Feldman Kia to lease my new car. The service there was great. Paul King was my salesman. He explained why leasing was a better option for me and even when I had doubts he was very patient . Ross Sears helped me through the leasing part and did a great job. Paul went over all the options in the car and offered to set another appointment for me if I need more time to go over everything. I have told all my friends and family about my experinence at Feldman Kia. More

The best!! I came into Feldman Kia as a first time buyer on a budget. My husband and I crunched together how much we could afford on monthly payments and Jamie s I came into Feldman Kia as a first time buyer on a budget. My husband and I crunched together how much we could afford on monthly payments and Jamie showed us many options to choose from. We ultimately were looking for a safe SUV with enough room for our baby on the way and two dogs! We browsed the lot and their online inventory. The sales manager even met with us personally and reassured us that they would find us the perfect car that met our expectations and didn't break our budget. So we came across a very reasonably priced Chevy Equinox with low miles. Jamie was very prompt and got the car shipped over to the dealership for us to take it out for a test drive. This was the one! I told Jamie and he immediately took action. He kept me posted through the whole process and was patient to answer any questions I had! Jamie and everybody else who worked with him to get me this car are very hard working, wonderful people. And not to mention extremely genuine. Like I said I am a first time car buyer and am also on the younger side, and the fact they took me so seriously really made me feel good about deciding to go with Feldman Kia. So all in all I would absolutely 100% recommend this dealership to anybody and everybody. I can't thank them enough for their outstanding service!! More

Kia Soul We just purchased a used KIA Soul from Feldman Kia after purchasing a new Kia Rio. We are more than satisfied with our cars, the quality of service, a We just purchased a used KIA Soul from Feldman Kia after purchasing a new Kia Rio. We are more than satisfied with our cars, the quality of service, and protection. Walking back into Feldman was an easy choice because they treated my wife and I so well. Everyone greets you at the door and they even remember our names. We communicated with them prior to returning via e-mail and Ben connected us with Stephen to meet our needs for a second vehicle. With a baby on the way it was important to have space, safety, and also something affordable. They are so attentive to detail and patient walking through each step from selecting a vehicle, finance application, and warranties. We were so pleased that we found what we wanted and right in our budget with a few additional perks. It's never an intimidating atmosphere, we are treated genuinely like family. This is what true customer service is about. Many companies can take notes from the way Feldman KIA operates. I recommend this dealership to anyone looking to get the truth, quality, and true respect and value as a customer. I guarantee you will not be disappointed! More

Very pleasant experience! Very different than other dealerships we visited. Went above and beyond for us even with some unique circumstances! Absolutely the best around! dealerships we visited. Went above and beyond for us even with some unique circumstances! Absolutely the best around! More

Jamie went out of his way to help us to get a car we were looking for. He is a very friendly,patient to answer any questions,passionate about his job.....great salesperson...... looking for. He is a very friendly,patient to answer any questions,passionate about his job.....great salesperson...... More

Jamie was the best sales person I've ever worked with! Not only did he sell me a car that I LOVE, but he went out of his way to help me with a few concerns I had after the purchase! Thank you so muc with! Not only did he sell me a car that I LOVE, but he went out of his way to help me with a few concerns I had after the purchase! Thank you so much! More

When first greeted by Paul King he appeared as if he felt I would waste his time. I told him I was looking to buy a Kia Optima and that this would be my first car note. Right away I was told I would need a c I would waste his time. I told him I was looking to buy a Kia Optima and that this would be my first car note. Right away I was told I would need a co signer prior to review of my finantial information or credit. When he was presented with my income he stated that my year to date must be an estimate and could not be real. Once he viewed and went over it, he perked up a little. I took a 2011 cherry kia for a test drive, he did not show me any features inside to adjust anything he just let me go. When I returned I was adivsed that the car I test drove would be the one I would have to purchase. I was told it was because that car fell within the price range I should strive for as a first time loaner at 18,000. I expalined that the color I was not happy with and his reply was " You are driving a tan 2004 doge stratus which would you rather be styling in?" All of this is going on while the banks are still processing my infomation and nothing had yet been finalized. As time passed while wating on the bank, Paul adivsed me that I should try for a loan that was about $7,000 and proeeded to show me a 09' Chevy Malibu with 77,000 miles. After I expressed that the amount of milage was not going to work for me, I was then told that I need to lower my standards and that I was looking at a car in the wrong range in regards to the 2011 kia. He went on to tell me that when he got his first car he could not get what he wanted and 3 years later he was, and I should crawl before I walk. He went back to speak with his manager. He came back with paper work and I was then adivsed that I qualified for a 2013 Kia optima to lease. I was so confused because at first I was told I needed to strive for the 2011 kia, then told I needed to get a loan for 7,000 and encouraged to get the 09 Malibu. Finally was told that I qualified for the 2013 Kia after all of this, and I was just ready to go. I did not purchase my Kia Optima from Feldman Kia. I insted went with another Kia dealership in Dearborn MI . My salesman and experience else where was like night and day, a much more friendly and professional experience. I would not reccomend anybody to come to Feldman Kia and work with Paul King. I am not sure why he is in the car sales profession. He was not personable, or friendly and made my first time experience a horrible one. More

Feldman Kia was absolutely amazing to work with in our purchase of a new Kia and our trade-in of a current Kia. Mary was our initial contact; and she was warm, friendly, kind, and very genuine with us. purchase of a new Kia and our trade-in of a current Kia. Mary was our initial contact; and she was warm, friendly, kind, and very genuine with us. She gave us no 'pushy sales tactics' at all, and at no time did we EVER feel pressured. Mary went out of her way to make our experience easy, comfortable, and pleasant! We didn't have the pleasure of meeting Malcolm, but we know he was there behind the scenes to make sure things went smoothly! Blake and Billy were both very warm and easy to talk to, and they were both super-helpful in completing the purchase of our new Kia Soul (which we LOVE!) and in explaining all it's awesome features. The dealership is clean and welcoming, and in a lovely location that is easy to get to and looks well-maintained. We haven't needed service yet, but we're sure the service department will be equally excellent! We would not hesitate to recommend Feldman Kia! More