extremely unprofessional service department. The service worker, Josh specifically refuses to work on a vehicle even when there is clear issues. We have a check engine light and the vehicle stalls on a 2021 Soul with active warranty on the engine. They only want to kick the problem down the line until you go away. Do NOT go here for any service.

Don’t ever trust Feldman for a used vehicle. Bought a 2019 ford fusion from Ben Butski. 3 weeks later I have a major oil leak (see photos below). Called Ben and said had they seen that, they wouldn’t have put it on the lot. Problem is now I’m stuck with it. Dakota from service won’t call me back. It is a crankshaft seal, 1200 dollar job. Thanks to Todd and Chris. sales managers for allowing me to buy a piece of junk from you. Either you hid this problem or your mechanics just are that bad.

Family has been buying Kia's from Feldman kia for years. Buying experience has been good. Then we go to the service lane later for any number of repairs. Not once has that been a good experience. It got so bad we don't even come out to Feldman to address recall repairs. I dont know what happened to this dealer group but we won't even purchase a new or used vehicle from Feldman

I dropped my car off on December 2nd for recall repairs and to diagnose an airbag light issue. They agreed to assess the vehicle and provide an estimate. However, when I inquired about the cost, they stated that the necessary part was covered under the recall. I had to initiate follow-up contact to inquire about my vehicle's status, as they failed to provide updates or an estimate. The service center held my car for a week, and upon pickup, I was presented with a total bill of $1,750 without prior authorization or a detailed estimate. My service advisor was Josh LaPointe and he was very rude and disrespectful.

Copy and pasting my original email to the general manager. Too much to keep typing out. I have had 4 scheduled appointments to fix my complaint but they have all been canceled by them. Don’t use this company! Don’t buy a car or bring your vehicle for an oil change here! Incompetent workers who don’t stand behind their work. I am adding the entire email I sent out to the General and service manager. After the incident I had with this company. It has been 6 mo, 10 phone called, 5 emails and 4 canceled appointments from the Service mgr with different excuses as to why. Do better! Dear Mr. Hawes, My name is Amy Campbell. I am reaching out to you because I see you are the general manager. I purchased my K4 from the Novi KIA dealership last October. I had my car dropped off on June 9th, for an oil change. While driving my car after the oil was changed I heard what sounded like something fall from underneath my car. A few minutes later, there was smoke coming from under the hood and the backside of my car. I pulled over as soon as I could and looked under the car. There was oil on the ground. I immediately turned my car off and called your Kia dealership where I was directed to use my KIA app to have it towed to Feldman of Novi. While waiting for the tow truck I took a video and pictures of under the car and was shocked to see the oils drain plug was missing. I spoke with Ethan, the service manager who was kind enough to give me a loaner car and said they would inspect my car first thing in the morning. If everything looked good I could bring it home. I did receive a call saying they put oil in the car and inspected the engine with a camera and they said everything looked good, I was good to go. Ethan apologized for the mistake many times. I told Ethan that I know not having oil in a vehicle can be detrimental to the engine and engine components. Ethan told me not to worry and this happens more than I would think and I have a 10yr/100,000 mile warranty. If the engine was going to have issues, it would happen before that. I brought the car home but was not comfortable with Ethan’s response to my concerns. Doing the math, I would hit the 100,000 miles in 5-6 years. Ethan also said I was going to get a survey from the dealership for the oil change. He asked me to not fill it out. This seemed a little disreputable and quite frankly, brazen on his part. Since this incident, I have spoke with several mechanics along with a friend that is an attorney. They all have said I should have never taken that car home. It is damaging to the engine and other components to the engine to drive with low to no oil and the inspection with a so called camera cannot see all these components and microscopic damage. Eventually this engine and or its components WILL FAIL due to running on low/ no oil. I should get rid of the vehicle and hold the dealership accountable. I feel this is negligence on the dealerships part. They improperly installed my oil plug and because of this improper installation and faulty work I am afraid it will diminish the value and safety of the vehicle for me. I do not feel safe driving my car! I also feel that what I was told will not rectify my concerns . I would like accountability and reparation for the negligent work this dealership has provided. I would like the dealership to buy my car back at the cost of my loan and sell me a new car for that exact price. Nothing out of pocket for me. You can use the car as a loaner for all I care. I do not want to deal with the stress that my brand new cars engine will fail. Not acceptable. Your dealership website promises to provide an experience like no other. It says it’s not just a transaction, It’s a lasting relationship. Prove it! Again I no longer feel safe in my vehicle and no longer have confidence and trust in your dealership.

I purchased a 2015 used Jeep from them. They indicated that the vehicle passed their safety inspection, which is on the sticker. Well, Chrysler informed me when I took it in for service there are two critical safety recalls. Please be very careful if you buy a used vehicle from them, they may be selling unsafe vehicles. One of the safety recalls was the vehicle could move with a door open. I am not sure about you, but, I do not want one of my children to fall to the ground because someone was too lazy to ensure their vehicles are safe! Please, go to another dealer.