Fayetteville Ford, LLC

2 plus hours to change oil Brought 2017 escape in for first oil change....quote the raven...nevermore I simply cannot believe they don't have a setup for oil changes (express l Brought 2017 escape in for first oil change....quote the raven...nevermore I simply cannot believe they don't have a setup for oil changes (express lane etc) More

Great Experience! We purchased a truck at Allan Vigil yesterday and were very happy with the whole experience. Robert Elliot was VERY nice and helpful. He answered all We purchased a truck at Allan Vigil yesterday and were very happy with the whole experience. Robert Elliot was VERY nice and helpful. He answered all our questions and made sure the truck was in perfect condition before we left the lot. More

Good service Just got a new ford at Allan vigil, thank you so much Robert! Good customer service, had a overall good experience! Love my new car Just got a new ford at Allan vigil, thank you so much Robert! Good customer service, had a overall good experience! Love my new car More

Thank you Matt Day and Allan Vigil Ford of Fayetteville Mr. Matt Day is responsible to a large degree for the high praise I give to Allan Vigil Ford in Fayetteville. Initially, I was not sure I would leave Mr. Matt Day is responsible to a large degree for the high praise I give to Allan Vigil Ford in Fayetteville. Initially, I was not sure I would leave such a good review, as I purchased a used 2013 Ford Focus and there were immediate problems. First, I discovered that the front tires were "cupped," and I had to replace all 4 tires. Then I had transmission problems - first the loss of reverse, and then a Transmission Fault error that rendered the car all but undriveable. I managed to get the car to the dealership, and Matt took over from there. He spoke to the manager, Phil, and together they made sure the car would be fixed and that I would have a loaner car while it was in the shop. 2 days later, my car was fixed, at no cost to me, and I was off and driving again. Matt - good work! Thank you for all your help! To anyone looking for great service, a great deal and a solid relationship after the sale, see Matt Day at Allan Vigil Fayetteville. You won't regret it! More

Terrible Service and S**ual Harrassment The Finance manager thought it appropriate to tell me about positions he uses with his wife while processing my paperwork! As for service, it took TH The Finance manager thought it appropriate to tell me about positions he uses with his wife while processing my paperwork! As for service, it took THREE hours for an oil change and to order parts for a defective seat. Three months later they still do not have the parts in for the seat, nor have they called me to give an update. More

Superior Customer Service We recently purchased a 2017 Ford Explorer from Rick Harding at the Allan Vigil Dealership in Fayetteville GA and the experience was superior as Rick We recently purchased a 2017 Ford Explorer from Rick Harding at the Allan Vigil Dealership in Fayetteville GA and the experience was superior as Rick found the vehicle that we wanted and brought it from the other Allan Vigil dealership, detailed it and we drove it home the same day. We were treated royally by all members of the staff at the Fayetteville store and would recommend purchasing a Ford vehicle to anyone More

Great experience I recently purchased a 2014 Lariat, I'm extremely happy with the vehicle and everyone at the location was pleasant to deal with. If you decide to visi I recently purchased a 2014 Lariat, I'm extremely happy with the vehicle and everyone at the location was pleasant to deal with. If you decide to visit the Fayetteville location, ask to speak with salesman Herb Sinclair! Very motivated and enthusiastic. More

AWESOME EXPERIENCE Prompt, professional and a great all round experience. I purchased my Ford F-150 about a year ago and this was my first experience with their service Prompt, professional and a great all round experience. I purchased my Ford F-150 about a year ago and this was my first experience with their service department. Highly recommended. Brian Fayetteville More

Very poor customer service!!! This was the worst customer service I've recieved in a long time!! If you want to know what's going on with your vehicle, don't take it here. I called This was the worst customer service I've recieved in a long time!! If you want to know what's going on with your vehicle, don't take it here. I called, had to leave a message, never recieved a call back, called again, only to be told my "service advisor" had left for the day. I told the young girl, I needed to to find out about my car, she put me on hold and then told me my car wasn't ready and my "service advisor" would call me in the morning....hello, I need to get home from work....her response, "well your cars not ready". my response, "you need to be finding me one to drive home". Low and behold, my car was ready 5 minutes later, but I need to take it back in the morning because the service manager needs to drive it to see if he can find the problem. Will I take it back, not sure, More

Worst buying experience EVER! Drive further and receive a more competent and customer friendly staff. This was absolutely our worst buying experience EVER! The salesman was rude Drive further and receive a more competent and customer friendly staff. This was absolutely our worst buying experience EVER! The salesman was rude and only interested in making the quick sale. He stated features the truck had that it does not. He failed to demonstrate features the truck DOES have that we later discovered with the assistance of a salesman from a Ford delearship in LaGrange. He pushed us to make a decision at the closing hour and when we refused and said that we wanted to step away and sleep on it, he immediately got up from his desk, grabbed his jacket, and left without even acknowledging we were still sitting at his desk. They issued a "We Owe" paper stating that they owed us a bed cover for the Ford F-150 we were purchasing... that was 3+ months ago and we still do not have the bed cover. We have resigned ourselves to the fact that the "We Owe" is worthless. Several attempts to contact anyone via phone has been a waste of time. No one will return our calls. We have stopped by the delearship several times to check on the status of the bed cover with no success. They do not follow through on their promises! If you're looking to purchase a new/used Ford product... pass by Allan Vigil in Fayetteville, GA and drive further... save yourself the hassle of incompetence and lack of courtesy... drive to Newnan, LaGrange or any other delearship where you can be treated with courtesy and a sense of true customer service. You will not get it at Alan Vigil in Fayetteville, GA! More