Back

Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

Sort by
November 13, 2023

I had Great service and excellent communication! I had a wonderful woodruff and highly recommend! More

by misterbeans17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, misterbeans! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

November 13, 2023

I am always pleased with the service. Leslie is my ho to and she tales good care of me! More

by SUEDARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Sue! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

November 12, 2023

They always make you feel like your family at Faulkner. We have bought all our cars there for the last 20 years love this place and the employees thank you for the great service. More

by SWANISL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, SWANISL! We're always here to help if anything else comes up!

November 12, 2023

Everyone is attentive to your needs. Clean friendly atmosphere and professional, even if your car wasn’t purchased there. More

by BMURREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryant Pullins
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

BMURREY, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

November 11, 2023

Service was completed very promptly. I was happy with the service as well as the unexpected complementary car wash. Thank you! More

by kulpy0
Recommend Dealer
Yes
Employees Worked With
Rusty
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

November 11, 2023

Leslie was great! Very helpful….also, I loved how the team that was working on my car sent a short video in process showing the bad parts that they were replacing wit More

by rjmerrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Rj! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

November 10, 2023

Dealership was clean and inviting. Service writer was attentive and friendly. Work was performed quickly More

by brodyjaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

November 10, 2023

Great salesman and friendly. Most importantly very considerate and respectful and understanding of your time More

by GDIROCCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, GDIROCCO! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

November 10, 2023

Three days after buying a used vehicle from Faulkner GMC, a problem developed that was not covered by the warranty I was given at the time of purchase. All it took was one phone call to resolve my problem. I More

by Eric Hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Eric!

November 09, 2023

Prompt service. Easy to communicate with the department and they accommodated leaving my car outside the gate with the keys locked inside. More

by KCOFF885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

KCOFF, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

...
51
...