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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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December 04, 2023

Leslie was most pleasant to deal with. She made my most recent visit the best I've had at your dealership when coming in for a service appt. More

by VGALLAGHER8
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
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Dec 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

VGALLAGHER, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 04, 2023

I was looking for a new dealer to take care of my Denali after previous dealer wasn't very good I only wish that the dealer would give military discounts to all military personnel More

by USMC200
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Jimenez
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Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, USMC200! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 04, 2023

Efficient-clear communication Car was fixed as planned-Steve worked with insurance liaison without any delay would recommend More

by PATBRIDGETGRAVEN
Recommend Dealer
Yes
Employees Worked With
Steve
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Dec 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 03, 2023

Wonderful. Have been going to Faulkner's for 35 years. Won't go anywhere else. The best. More

by MARSHA1208
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your continued loyalty to our dealership, Marsha. It means a great deal to us that we have earned your business over all these years. Congratulations!

December 03, 2023

Easy scheduling. Had my car ready when expected Everyone at the dealer was very friendly and helpful More

by daniellemryan1
Recommend Dealer
Yes
Employees Worked With
Rusty
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Danielle! If there is anything else we can do to help just let us know! Have a great day!

December 02, 2023

Nice area. TV was on mute. All good. People were pleasant and helpful. That’s all I got. More

by CAROLYNGALE824
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t remember
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Carolyn, we are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

December 01, 2023

Ok N0 I don't want to say any more word's Oil Firenze ksi rjhf you More

by CHIPSEYDEL
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

December 01, 2023

Leslie is always a pleasure to work with and the dealership is always fast and performs great quality work. More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Strohmetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Brian! If there is anything else we can do to help just let us know! Have a great day!

December 01, 2023

Everyone is personable and professional that I speak with each time I’ve been at this dealership. The waiting area is large with plenty of terminals to plug into and the waiting times are pretty much in the More

by PKFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, PKFRANK! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 01, 2023

Bernie the service manager has been wonderful. Attentive to the situation and does a great job communicating. More

by BARRYMELLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Simonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the kind review, Barry. We are a little alarmed by the 3 out of 5 stars. Please let us know what we can do to improve your experiences moving forward!

Dec 21, 2023 -

BARRYMELLOR responded

The rating was due to the fact that John (sales manager) said he would get us out of the car due to the problems it has been having and then changed his tune. He completely back tracked and has not been willing to work with us on a solution at all. Bernie is the only one we have been dealing with that is responsive and apologetic!

Apr 02, 2024 -

BARRYMELLOR responded

Fix the problem or get us out of the car that continues having problems. We gave the option that we would keep the car but the dealership should pay for the extended warranty and no response was given which in my opinion means no. The other option was sell the car back after taking a HUGE financial loss on the vehicle which didn't make sense so we are stuck with a car that has problems and no options from Faulkner/Ciocca!

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