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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,321 Reviews
Call Service Center (610) 492-7109

1,321 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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January 01, 2024

I recently had a highly unsatisfactory experience with the inspection of my vehicle. I feel compelled to share my feedback in order to raise awareness about the quality of their service. First and fore More

by gweckstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi gweckstein, we apologize for your recent experience with us. Unfortunately, if a vehicle is taken away from our premises, Pennsylvania State Law requires that the re-inspection has to be paid for when it comes back. If you would like to discuss anything further, please do not hesitate to reach out to us at (610) 492-7109.

December 18, 2023

The location is great, the peoples are polite and timely, and Faulkner provides quality service. More

by Smatas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

December 17, 2023

Leslie assisted me with my when I brought in my car and it was no easy task. She had to work with another dealership. She provided me with excellent customer service and I’m grateful for her dedication an More

by Renee Goryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Renee, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 13, 2023

they def replaced my new car parts with old crap. don’t go there ever More

by zaleskristen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace
Report | Print
Dec 18, 2023 -

Faulkner Buick GMC West Chester, INC. responded

zaleskristen, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (610) 492-7109 and speak to one of our managers so they can assist you. We appreciate your feedback.

December 11, 2023

Overall, an easy purchasing experience. I bought a car, I did not have one serviced. More

by snaps_clearer0b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We know that car buying can be stressful so we are so glad that you enjoyed how we like to take the pain out of the process. Thank you so much for trusting us to take good care of you and get you into the right vehicle!

December 11, 2023

Pleased with staff & service. Will buy car before end of month no way do I want/need new car! My son has been in touch with staff to complete transaction! More

by PINKYBILL1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know staff by name but always treated well.
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

December 07, 2023

Very knowledgeable and courteous, great attitude! !! Work was completed on time with no issues. I would definitely recommend your company!!! More

by DONALDDEMPSEY62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

December 07, 2023

It is always good to work with Leslie and the service department . I will come back for service. More

by NANCYSPAULUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Nancy! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 06, 2023

They did a great job servicing my cat They did a great job servicing my car! I would highly recommend More

by LYNSEY.HIRO
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Hurst
Report | Print
Dec 12, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

December 04, 2023

Luis was great and very friendly. Solved the problems in the same day. Very happy. More

by ISHYND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, ISHYND! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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