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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,316 Reviews
Call Service Center (610) 492-7109

1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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June 28, 2024

Service department was great to handle my vehicle is as I was traveling from out os state. More

by PELLETIERBROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks for sharing your experience with us, Pelletierbros! If there is anything else we can do to help just let us know! Have a great day!

June 20, 2024

Very helpful, knowledgeable and professional. Answered all questions and concerns. Followed up with offer of any help needed. More

by Rosemary
Recommend Dealer
Yes
Employees Worked With
Perry Bonifazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

June 20, 2024

Great service, easy scheduling, clean waiting area. I appreciate their flexibility and ability to accommodate my needs. More

by JESSFEINERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

June 19, 2024

LUIS DOES AN EXCELLANT JOB. HE IS HELPFUL & ANSWERS ALL SERVICE QUESTIONS CLEARLY. I TRUST HIS JUDGENENT & RECOMMENDATIONS FOR SERVICE WORK. More

by GSHERUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Gsheruda! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

June 18, 2024

The location is convenient for me to have service provided to my vehicle and the staff members are pleasant. More

by jbravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're thrilled to hear you've consistently had excellent service with us.

June 18, 2024

Very pleasant interaction and very happy with the work done on my truck I know they'll take care of it More

by EALCANTAR450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

June 18, 2024

Yo So far so good Promised free oil changes and they have delivered As I said So far So good More

by JLFURIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating our Service Department, Jlfuria!

June 18, 2024

Leslie was very professional and courteous. She was extremely helpful and I would definitely deal with her my next visit. More

by DCJCRCMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, Dcjcrcmc! We're always here to help if anything else comes up!

June 17, 2024

Customer service was excellent. Truck was repaired as asked. I was kept up to date during the process. More

by WAYNE.CLARKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and for taking the time to share your experience with our service. We look forward to serving you again!

June 17, 2024

Very pleasant to deal with and they’re very professional. Made the process easy and did exceptional work on my car. More

by sheeronfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Collision Department
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Jun 18, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words and for acknowledging our service. We look forward to serving you again!

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