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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,378 Reviews
Call Service Center (610) 492-7109

1,378 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 30, 2024

I was very satisfied with my experience with the Faulkner service department. Leslie Hurst was very friendly and helpful. More

by RKEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for the great review, Rkeiser! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 30, 2024

My problem was diagnosed the part was ordered and installed everything seems to be fine More

by DONPARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent calvacante
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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Don! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 28, 2024

I've visited multiple times and haven't ever had an issue getting my vehicle repaired. Would definitely recommend. More

by corrida.davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Corrida! Please let us know if we can do anything else to help!

August 25, 2024

Great service rep tech was very good very satisfied with all the service thank you Dave hatt More

by DAVEHATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McQuiston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for trusting us with your vehicle's maintenance needs and making Faulkner Buick GMC of West Chester your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

August 25, 2024

Faulkner takes care of my Cadillac Escalade. They do a great job from the counter people to the service techs. More

by KATPRICE323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, Kat! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 24, 2024

Very happy with the service I get here. I feel very valued as a customer. They take extra steps to resolve issues. More

by jec2669
Recommend Dealer
Yes
Employees Worked With
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, jec! We're always here to help if anything else comes up!

August 23, 2024

No problems with this dealer since purchased my Buick, most liky my last new car!Thanks Faulkner More

by PINKYBILL27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Pinkybill, thank you for sharing your positive experience with our service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 23, 2024

A/C in the waiting area was working a little too well :) Glad I chose them More

by BERNIEBURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 23, 2024

Leslie is perfect for the job. Always pleasant, accommodating and efficient. Give the girl a raise. More

by nanlee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 23, 2024

They really take the time to work with you and work around my schedule. Scheduling is easy. More

by SQUEAK729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Hi Squeak, thank you for sharing your positive experience with our Service department. We strive to meet our customers' needs and are delighted to have been able to assist you.

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