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Faulkner Buick GMC West Chester, INC. - Service Center
West Chester, PA
1,316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,316 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center
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July 26, 2024
Made appointment for 130 pm, I arrived early, presented a recall notice recieved after making appointment for check engine, service rep Vincent jumped right on the issue (they had only recieved notice of thi recall notice recieved after making appointment for check engine, service rep Vincent jumped right on the issue (they had only recieved notice of this recall this very day) being all that my original need (check engine light) needed a part ordered and would address both issues shortly when part is recieved. Note: my vehicle is the 2024 GMC Canyon ATX4 with 2,205 miles. Dealer and Service Department are first class. GMC however has created a huge question mark, we shall see if GMC will remedy their internal issues More
by STANKESTER
Verified CustomerEmployees Worked With
July 25, 2024
Totally terrible experience will never use Faulkner again schedule a inspection and detail at 11 am Luis called me to try and do work since he knew they couldn't detail it he could have told me that up front schedule a inspection and detail at 11 am Luis called me to try and do work since he knew they couldn't detail it he could have told me that up front and I would have came and picked it up and rescheduled the detail More
by wapbobbi
Employees Worked With
July 25, 2024
Everyone I encountered at Faulkner in West Chester was super knowledgeable, friendly, and efficient. They patiently answered all of my questions and were respectful of my time. I will definitely recommend super knowledgeable, friendly, and efficient. They patiently answered all of my questions and were respectful of my time. I will definitely recommend this dealership to others! More
by NYANGELINI
July 24, 2024
Louis was very good to work with. The manganic did a fine job.I will be back The manganic did a fine job.I will be back More
by Steven
Employees Worked With
July 24, 2024
Very good. Satisfied with work done. Very friendly and I will be back again. Thanks Satisfied with work done. Very friendly and I will be back again. Thanks More
by OBAZAFPK
Employees Worked With
July 23, 2024
I made an appointment to have a radio programmed that is a GM navigational to be only told by the mechanic that it was not the radio installed from the factory when the appointment made was to have the radi a GM navigational to be only told by the mechanic that it was not the radio installed from the factory when the appointment made was to have the radio programmed hundred dollars later I will never come back More
by toddclarkesr
Employees Worked With
July 23, 2024
Very friendly service from registration to pickup. Constant communication and kept us aware of time frame of the work to be completed. Car was clean upon pickup. Would use this dealership again for ot Constant communication and kept us aware of time frame of the work to be completed. Car was clean upon pickup. Would use this dealership again for other repairs or issues. More
by LATROBEAN
July 20, 2024
Faulkner GMC has worked on my car for a number of years and I have not had a problem with the work or cost and I have not had a problem with the work or cost More
by dessterious
Employees Worked With
July 20, 2024
Its real go service from rusty the service advisor. I will be back when they get my parts I will be back when they get my parts More
by RTREGO50
Employees Worked With
July 04, 2024
I really liked my sales associate Magali. I do not like dealing with the service advisor I feel like he has a vhop on his shoulder everytime you ask a question. I had an issue with my mirror I do not like dealing with the service advisor I feel like he has a vhop on his shoulder everytime you ask a question. I had an issue with my mirror and he wrote down the incorrect one and they said nothing was wrong. When I came in to pick up the truck I had to have a tech come out and show him the issue who was great but 2 weeks later no call or followup from my service advisor. Very frustrating and feel like the advisor does not care. More
by SEAN
