Family Toyota of Arlington

Service with a smile My 2012 Tundra needed an oil change and tire rotation. I scheduled the appointment over the phone for the next day at the time of my choice. I was tol My 2012 Tundra needed an oil change and tire rotation. I scheduled the appointment over the phone for the next day at the time of my choice. I was told to ask for Chase. When I arrived Chase was waiting for me. He had pulled up my previous records and was ready to help. He confirmed the work to be completed and informed me that I needed a software update that I had forgot about it. He quickly took the truck to be serviced. While waiting, I went to the parts counter to purchase some odd parts I wanted to replace due to wear and tear. Mark was working the parts counter. He was very nice, helpful, and got me exactly what I wanted in a matter of minutes. I expected OEM parts from the dealer to be costly but was pleasantly surprised at the very reasonable final cost. The wait wasn't long and everyone I dealt with was courteous and willing to help. I'll be bringing all three of my Toyota's to this dealer for future service. More

Bought a 2016 Tacoma! Great team, awesome to work with! I came in for a used car, left with new! They worked hard to make it happen for me. I highly recommend these guys Great team, awesome to work with! I came in for a used car, left with new! They worked hard to make it happen for me. I highly recommend these guys! More

Crap service Paid to have nitrogen put in all 4 tires. Very next day had a tire repaired at a independent shop, went back to Family to have the nitrogen replaced i Paid to have nitrogen put in all 4 tires. Very next day had a tire repaired at a independent shop, went back to Family to have the nitrogen replaced in the 1 tire. They acted like I was bothering them from the start. Service advisor said they would have to charge $12 per tire if I wanted nitrogen.. Really? After I just paid a hefty amount to have it installed in all 4?? Autonation Dealers never tried that b.s. Once you paid for Nitrogen, that car with said tires had it for life. They wound up replacing the nitrogen in the one tire just to" Hurry up and get me outta here". A direct quote from one service advisor. Then when I returned home all the caps on the valve stems were missing. So they just didn't give a crap or were in such a hurry, the young kid who did it didn't notice he forgot the damn caps... Thought I'd try this place. Heard good things about the Burleson location. Not all it's cracked up to be in Arlington. Guess I should stick with the place I've been visiting or mabye try Freeman Toyota More

Excellent customer service He speaks Spanish and he helped us get to our dream SUV, it's the second vehicle I buy from him and I recommend him 100% percent He speaks Spanish and he helped us get to our dream SUV, it's the second vehicle I buy from him and I recommend him 100% percent More

Excellent Service My car was taken care of quickly, professionally and courteously. The work was thorough and complete. There were no problems encountered. I will defin My car was taken care of quickly, professionally and courteously. The work was thorough and complete. There were no problems encountered. I will definitely go there again. More

Great experience!! Cruz did a great job in helping us find our new Toyota Tundra. If it wasn't for his great customer service, I probably would've left without buying an Cruz did a great job in helping us find our new Toyota Tundra. If it wasn't for his great customer service, I probably would've left without buying anything. Thanks Cruz!! More

Amazing Very professional and funny made sure all concerns were addressed I would recommend to anyone. Process was fast and environment was very friendly will Very professional and funny made sure all concerns were addressed I would recommend to anyone. Process was fast and environment was very friendly will be returning in the future More

Excellent Service!!!! thank you for helping me to get my new car and its great car and i want to thank David Nevills for the great services and help me to get a good offer thank you for helping me to get my new car and its great car and i want to thank David Nevills for the great services and help me to get a good offer More

AMAZING Car Buying Experience!! This dealership from the moment we arrived was amazing.. The difference with this dealership is how welcoming the staff are.. They never made you feel This dealership from the moment we arrived was amazing.. The difference with this dealership is how welcoming the staff are.. They never made you feel like you were pressured to do anything..The salesman were very friendly as well as the sales manager and finance was also very friendly..They made buying a car memorable in a GREAT way!! They explained in detail everything..Thank you to everyone who helped us..Keep up the great work!! More

Great Service Right when we walked in, I felt very comfortable, especially as a first time buyer. Everyone was friendly and welcoming. I didn't feel pressured and w Right when we walked in, I felt very comfortable, especially as a first time buyer. Everyone was friendly and welcoming. I didn't feel pressured and would definitely recommend this dealership to another car buyer. This was a positive experience! More