Family Toyota of Arlington

Unfortunately had to change what was originally a 5 star experience to a 1 (if not 0) I had a good experience buying my truck in early February this year, and sales were great. What makes this a horri experience to a 1 (if not 0) I had a good experience buying my truck in early February this year, and sales were great. What makes this a horrible experience is how this dealership is treating me as a post sale customer and with my car title. They apparently had issues getting my car title (which they never mentioned, I only found our after submitting a request to get a copy of a title myself after 2-3 months not getting one) I was denied getting a title from Texas DMV saying Family Toyota submitted the wrong title when applying for my title, and they didnt send the most recent one. Now when I call, they just keep putting me on hold until I just get hung up on or sent to voicemail. Its soon to be 5 months from when I purchased my car, and I still have no car title in hand. The Texas DMV even mentioned my title on this clean car might get branded because of their hiccups, but I couldn’t even tell if that’s true since I don’t have a title. Kind of frustrating to spend dozens of thousands of dollars with a company who clearly doesn’t care about their clients once you take the car keys and submit payment. I was recommending and buttering this dealership to my colleagues and friends in Texas, but definitely will have to stop doing that. More

This customer service here is terrible. We were told we could not buy a car without the Toyota Protection Plan. In the fine print it says this plan is optional, but we were continuously tol We were told we could not buy a car without the Toyota Protection Plan. In the fine print it says this plan is optional, but we were continuously told it was not possible to buy a car without it. Do not fall for this scam. They are stealing $1500 from everyone who buys a car with this “mandatory” protection plan. They eventually allowed us to buy a car without it. Clifton Poe was extremely rude to us, and I would not recommend this dealership to anyone! He told us we could leave the dealership if we didn’t want to buy a car with the protection plan. I’ve attached a photo of where it says the protection plan is optional. More

Great dealership. Romel and his manager, Ronnie were honest and straightforward. Would recommend to anyone.! Romel and his manager, Ronnie were honest and straightforward. Would recommend to anyone.! More

Matthew B. was very Helpful and Patient. He wanted to make sure I was happy with the car. I test drove multiple cars and Of course, went back to the first one t was very Helpful and Patient. He wanted to make sure I was happy with the car. I test drove multiple cars and Of course, went back to the first one tested !! I will refer all my friend and family to This dealership and Salesman. The managers were also very personable and helpful. More

My recent car purchase at Family Toyota of Arlington proved to be one of the very best auto purchases I have ever experienced. The salesperson, Preston Long, was an absolute joy to work with… kind, pol proved to be one of the very best auto purchases I have ever experienced. The salesperson, Preston Long, was an absolute joy to work with… kind, polite, competent, firm but never pushy. He quickly located a vehicle with my exact specifications and made me a very reasonable offer which I accepted. Preston stayed in constant communication with me over the next days keeping me updated during the purchase process, always available to answer any questions. He and the dealership made everything seamless from start to finish. I highly recommend this dealership! I’ll certainly be going back if ever in need of another vehicle! More

Everyone was friendly and eager to help. All our questions were answered. We had an appointment at 2 PM and drove away with our new car by 4 PM. Thank you for a great and smooth experience. All our questions were answered. We had an appointment at 2 PM and drove away with our new car by 4 PM. Thank you for a great and smooth experience. More

Very attentive, listening, cooperative, and kind staff. They make sure they get you what you want, the way you want it. They make sure they get you what you want, the way you want it. More

Very good to work with. Romel and Jermone were courteous and professional. They treated my wife and I very well. Romel and Jermone were courteous and professional. They treated my wife and I very well. More

I live out of State and Angel treated my mother with so much kindness and respect and made the entire process simple. Thanks again Angel David much kindness and respect and made the entire process simple. Thanks again Angel David More

I had a great experience trading for my new RAV4 this week, Matthew was excellent and helped me make the right decision for what I wanted in the functionality of my new vehicle. He was both patient and c week, Matthew was excellent and helped me make the right decision for what I wanted in the functionality of my new vehicle. He was both patient and candid, making sure I had all my questions answered prior to purchase. I would recommend working with Matthew when you look for your next Toyota. Thanks again! More